1,912 questions with Microsoft 365 and Office | Subscription, account, billing | Other | Other tags

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2 answers

Refund promised but not paid

I received an email on 26th November 2025 promising a $40 refund on my office 365 home subscription (following the ACCC ruling). To date, no refund has been paid and I cannot find a way to contact Microsoft. Anybody else had this problem?

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2025-12-31T04:34:33.9633333+00:00
Pete Moore 15 Reputation points
commented 2026-03-12T22:18:57.21+00:00
Stephanie Stathopoulos 0 Reputation points
2 answers

I'm being charged for a subscription I do not have

I'm being charged $100 a month for a subscription I do not have

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-03-12T20:58:22.28+00:00
Reed Decker 0 Reputation points
answered 2026-03-12T21:58:12.3333333+00:00
Darhyl Amizola 34,705 Reputation points Independent Advisor
1 answer

billing issue - need a live person to contact

Do you know if anyone has a phone number to contact Microsoft?

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-03-12T19:15:10.8266667+00:00
Mary Smith 0 Reputation points
answered 2026-03-12T19:50:11.8066667+00:00
Darhyl Amizola 34,705 Reputation points Independent Advisor
1 answer

I have multiple accounts

I believe I have multiple Microsoft accounts. My former employer utilized Microsoft live and I believe that it is causing a billing issue and a duplication. I also believe that my spouse and I both are paying for the same family account.

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-03-12T17:21:41.2+00:00
Marris W 0 Reputation points
answered 2026-03-12T17:22:13.1266667+00:00
Q&A Assist
2 answers

I did not order this purchase. I want it discontinued. Please call or email me at (PII Removed). or phone me at [MOD rm phonen]. I want my charge of$137.79 deleted from my Financial Services charge account. My name5

I was billed for "MICROSOFT*MICROSOFT 36 MICROSOFT.COM WA. I did not purchase whatever this is. Also I do no use this charge account anymore. My name is Patricia DeVera, phone number: [MOD removed phone number]. Please phone me to correct this…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-03-12T16:22:05.6966667+00:00
Patricia DeVera 0 Reputation points
edited the question 2026-03-12T16:57:40.13+00:00
DaveM121 (2) 13,285 Reputation points Volunteer Moderator
2 answers

I can't access my Microsoft account

My name is [Moderator note: PII removed]. I can't access my account. When I try to recover my account is can't because the number registered on my Microsoft account is not my legal registered number. When I try to use other method I'm told the…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-03-12T09:47:06.2766667+00:00
albert okello 0 Reputation points
edited the question 2026-03-12T16:17:49.0633333+00:00
Katerina-N 6,775 Reputation points Microsoft External Staff Moderator
1 answer

Need my Billing fixed

On 01/16/2026 I paid for the entire year's Microsoft 365 Subscription ($106.99 including taxes) yet I am still being billed monthly ($14.05 including taxes). I would like to either cancel the monthly payments and receive a refund, or to cancel the annual…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-03-12T15:28:53.0166667+00:00
James Recht 0 Reputation points
edited the question 2026-03-12T16:05:57.1533333+00:00
DaveM121 (2) 13,285 Reputation points Volunteer Moderator
4 answers

Cancel subscription

Hello, I keep receiving a monthly charge of $6.30 on this email address: ******@gmail.com. I have now received access, but I did not intentionally subscribe to any paid services. Please cancel all paid subscriptions associated with this email and stop…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-03-12T15:03:49.4333333+00:00
Ivan Karasev 0 Reputation points
answered 2026-03-12T15:39:15.4233333+00:00
DaveM121 851.1K Reputation points Independent Advisor
2 answers

Recurring charge for cancelled suscription.

Microsoft charged me for a subscription that had been previously cancelled. It was a recurring payment using Paypal that Microsoft accessed. Trying to get answers here is impossible as a live person is never available. I will have to dispute this…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-03-12T14:42:51.2233333+00:00
Michael Chohlis 0 Reputation points
answered 2026-03-12T15:16:48.48+00:00
EmilyS726 213K Reputation points Independent Advisor
1 answer

my bill is too high i would like to cancel or discuss options

my bill is too high i would like to cancel or discuss options

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-03-12T14:21:54.2733333+00:00
martin fernandez 0 Reputation points
answered 2026-03-12T14:55:19.7066667+00:00
EmilyS726 213K Reputation points Independent Advisor
3 answers

£22.99 monthly charge!!

I have been repeatedly charged £22.99 every month for a number of months now. I don’t know what this charge is for, I haven’t requested it and it is not for a service that I am using. Moved from: Microsoft System Center | Other

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-03-12T11:33:45.0133333+00:00
matt merrell 0 Reputation points
edited an answer 2026-03-12T13:58:58.4133333+00:00
Ron Barker 1,655 Reputation points
1 answer

I have not received my link to Free Linkedin Premium for Students

I have not received my link to Free LinkedIn Premium for Students, and looking to see how I can get the LinkedIn Premium

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-03-09T20:49:45.7533333+00:00
Vishva Chauhan 5 Reputation points
commented 2026-03-12T12:55:02.2866667+00:00
Steel, ID 0 Reputation points
2 answers

Question Regarding Refund for Cancelled Microsoft Purchase

Hello, I accidentally purchased a Microsoft subscription for €99. I cancelled this purchase and received a confirmation email stating that the cancellation had been processed, this was on February 23. Online it states that refunds usually take between 5…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-03-12T09:50:04.0733333+00:00
Sherena Nendissa 0 Reputation points
commented 2026-03-12T10:56:24.65+00:00
Sherena Nendissa 0 Reputation points
2 answers

Zahlungsmethode

meine Zahlungsmethode Sepa wird nicht angenommen. Alle Bankverbindungen stimmen. Sie haben bei der Zertifizierung bereits dutzendmal Centbeträge abgebucht.

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-03-12T09:02:24.0833333+00:00
Barbara Steinweg 0 Reputation points
answered 2026-03-12T10:23:42.9366667+00:00
Darhyl Amizola 34,705 Reputation points Independent Advisor
2 answers

Hi Without my knowledge, Rs.8199 was debited from my account for Microsoft Regional Sales on 12th March 2026. This is irrelevant as I don't have any subscription.

Hi Without my knowledge, Rs.8199.00 was debited from my account for Microsoft Regional Sales on 12th March 2026. This is irrelevant as I don't have any subscription. i just have Microsoft 365 Basic which is 1499/year and due in april 2026 Pl help for…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-03-12T09:10:45.8666667+00:00
Jayant Kumar 0 Reputation points
answered 2026-03-12T09:44:40.71+00:00
DaveM121 851.1K Reputation points Independent Advisor
1 answer

necesito que no me rebajen tanto por usar una cuenta de microsof la verdad no pense que fuera tanto y no me sirve incluir una tarjeta,necito saber como me devuelven esto porque es mucho dinero que me cobran por usar esto si lo que tengo es cuenta de empre

buenas tardes la presente es para informar que se debito a mi tarjeta este dinero y no me parece que tenga que pagar tanto por usar esta herramienta ,la verdad fue un error ,son exactamente 64999 colones solo por usar esta herramienta,u necesito que me…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-03-10T20:57:04.56+00:00
cira sofi Cubillo Carranza 0 Reputation points
edited an answer 2026-03-12T03:23:43.22+00:00
Ian-T 7,620 Reputation points Microsoft External Staff Moderator
1 answer

being charged for excel and can't access it

I am being charged for Excel but it appears it somehow linked to my old workplace email and I can't figure it out but I need excel on my. new computer. I cannot contact support. I've spend two hours trying to get help for this and it's really really…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-03-11T21:40:46.1266667+00:00
Amy Sabin 0 Reputation points
answered 2026-03-12T02:43:58.58+00:00
Xavier-D 5,400 Reputation points Microsoft External Staff Moderator
1 answer

I want to cancel my membership

I want to cancel my subscription and I need a refund

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-03-12T01:29:44.1366667+00:00
stanley ndapa 0 Reputation points
answered 2026-03-12T01:29:56.6666667+00:00
Q&A Assist
2 answers

Need help for order number [Moderator note: PII removed]

Been trying to contact customer support for about 2 hours. Can't get any help. This charge was made frequently

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-03-11T12:16:19.2966667+00:00
Grayson Klossner 0 Reputation points
edited an answer 2026-03-11T23:01:49.1133333+00:00
Katerina-N 6,775 Reputation points Microsoft External Staff Moderator
2 answers

Invoice Needed

Can you please send me my most recent invoice. I would also like to have my invoice's emailed every month to [Moderator note: PII removed]@donstrucksales.com

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-03-11T13:08:10.93+00:00
Blue Sebetka 0 Reputation points
edited an answer 2026-03-11T23:00:46.6933333+00:00
Katerina-N 6,775 Reputation points Microsoft External Staff Moderator