Need help for order number [Moderator note: PII removed]

Hello Grayson Klossner,

Thank you for posting your question in the Microsoft Q&A forum!

I understand that you are having issue with unrecognized charge. I truly understand how you feel. Let me assist you further.

Please understand for me that I would like to help you. But this community is a user-to-user forum, and I don't have access to the user's data and I'm not authorized to do so. I suggest you contact the Microsoft Customer Service team directly for the best assistance.

To contact Microsoft Support:

1. Visit this site: Contact – Microsoft Support
2. Type Contact in the search box.
3. Now, click on Get Help and select Contact Support or enter below to contact support.
4. Go to the Products & Services tab and choose the Microsoft 365 & Office category.
5. On the Category tab, choose Manage my subscription.
6. Go to Confirm.
7. You can now choose the Chat with a support agent option in your web browser.

The following images indicate in detail the steps to contact them:

Please note that the chat support team only works during certain working hours. Therefore, if the last window indicates that you are unavailable, try opening it again the next day. If you prefer phone support, you can leave a phone number. That way, they can call you and help you.

To refund and check for refund eligible you can refer to this website, follow the steps instruction:

https://support.microsoft.com/en-us/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472

I hope this will help with your situation. Please feel free to reach back if you have further update or more questions.

Best Regards,

For repeated or unrecognized charges on a Microsoft 365 or Office subscription, the billing details must be checked directly in the Microsoft account and then handled by Microsoft Support, because forums and this service cannot access or change billing.

1. Check what the charge is for
   • Sign in to the Microsoft account used for the subscription.
   • Go to the Manage your payments page of the Microsoft account dashboard and locate the charge that matches order number 32026059061367352.
   • Select Investigate next to the charge to see if it is:
     • A recurring subscription renewal,
     • A purchase made by a family member,
     • A previously declined charge that was retried,
     • A pre-order or shipped order,
     • Or an in-app purchase.
2. If the charge is unauthorized, accidental, or duplicated
   • For accidental or unauthorized purchases, follow the guidance in Returning items you bought from Microsoft for exchange or refund (linked from the cancellation article) to request a refund.
   • If there is a duplicate charge for the same order, have the Microsoft account email and the order number ready and contact Microsoft Store Support using the instructions in the Microsoft Store help article.
3. Contact Microsoft billing/support directly
   • For Microsoft 365 and Office subscription billing issues (such as frequent or unexpected renewal charges), use the official support channels rather than community forums:
     • Go to the Microsoft Support site and select Get help.
     • Sign in with the same Microsoft account.
     • Choose the product category for Microsoft 365 & Office and then Manage my subscription or Billing and Payment updates.
     • Select Contact support, then choose Chat with a support agent in your web browser or provide a phone number so a support agent can call back.
   • If using Windows with a personal Microsoft account, the Get Help app can also be used:
     • Open Get Help, describe the billing issue, and if needed select Contact Support.
     • Choose the affected product/service and then select chat or phone as the contact method.
4. If this is for a business/organization subscription
   • An admin should sign in to admin.microsoft.com.
   • Use the Help & support button in the lower-right corner.
   • Search for a billing issue (for example, “duplicate charges” or “update billing information”), then select Contact support.
   • Fill in details (including the order number and that charges are occurring frequently) and submit the ticket so the Billing team can review and adjust if appropriate.

Because the charge is recurring/frequent, ensure that only the intended subscription is active and that there are not multiple overlapping Microsoft 365 subscriptions on different accounts or cards.

References:

• How to investigate a billing charge from Microsoft
• Cancel an order or pre-order from Microsoft Store
• Help with Microsoft Store purchases
• Get Help for Microsoft personal account users
• Credentials support
• Have been billed multiple times on multiple charge cards for renewal - Microsoft Q&A
• Can I speak to someone? -- Billing issues - Microsoft Q&A
• i have been charged twice - Microsoft Q&A
• SPEAK TO LIVE AGENT - Microsoft Q&A
• I need to talk to someone!! - Microsoft Q&A