I did not order this purchase. I want it discontinued. Please call or email me at (PII Removed). or phone me at [MOD rm phonen]. I want my charge of$137.79 deleted from my Financial Services charge account. My name5

1

This forum is just a user to user forum, no-one here has any account access, using any Microsoft account you may have, try using the steps they provide on this link to find out what that payment was for.

https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

Then use the steps they provide on this link to cancel whatever that payment was for and get a refund.

https://support.microsoft.com/en-us/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472

2

If you are still unable to resolve that payment problem, you will need to contact Microsoft Support directly, try using this method to contact their support.

Go to this link: https://support.microsoft.com/contactus

Select Microsoft 365

Click 'Get Home Support'.

In the box provided, type billing.

Press Enter, then on the next page, scroll down and click 'Sign in to Contact Support'.

Navigate to Microsoft 365 and Office - Manage my Subscription.

Select the 'Chat with support agent in web browser' option

Account- and card-specific changes, phone calls, or emails cannot be made.

To dispute or stop this charge, use these steps:

1. Since the charge appears to be unauthorized, request a refund for the purchase:
   • Follow the guidance in “Returning items you bought from Microsoft Store for exchange or refund”: Returning items you bought from Microsoft Store for exchange or refund.
2. If there is any chance a family member (for example, a child) used the account or card, review and control purchases as described in “Keep track of your child's Microsoft Store purchases” and “Spending limits in family safety”:
   • Keep track of your child's Microsoft Store purchases
   • Spending limits in family safety
3. If there is any suspicion that someone else is using the Microsoft account, follow the steps to secure and recover it:
   • How to recover a hacked or compromised Microsoft account
   • How to help keep your Microsoft account secure
4. If the charge is related to a Microsoft 365 subscription and cancellation is needed going forward, use the cancellation guidance:
   • Cancel or turn off recurring billing for a Microsoft subscription
5. If the charge is duplicated or cannot be resolved through self-service, contact Microsoft Store or Sales support with the Microsoft account and order details:
   • Help with Microsoft Store purchases

Also continue working with the card issuer (Elan/Fidelity) to dispute the charge, as already planned.

References:

• Cancel an order or pre-order from Microsoft Store
• How to resolve being billed on 2 separate charge accounts for the same thing - Microsoft Q&A
• fraud charges on microsoft account - Microsoft Q&A
• Cancellation - Microsoft Q&A
• Request refund - Microsoft Q&A