I'm being charged for a subscription I do not have

Hey there! Nice to meet you!

Based on your description, you may try following the guide on the official Microsoft website to investigate and locate the charge from Microsoft on this link:

https://support.microsoft.com/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

If you're able to find the transaction, and in case this is a forgotten subscription renewal, you can check if it is eligible for a refund through this link:

https://support.microsoft.com/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472

You may also try contacting Microsoft Support for further assistance in tracking the transaction:

https://support.microsoft.com/home/contact?SourceApp=smc2&ContactUsExperienceEntryPointAssetId=S.HP.SmcContactUsLanding

Type "Billing Issue" > click "Get Help" > Scroll down to Sign in to Contact Support > Microsoft 365 and Office > Billing and Payment Updates > Confirm > Chat with a support agent in your web browser

If you and the Support Team are unable to find the transaction in all of your accounts, you'll need to contact your financial institution/bank directly to dispute it, and they may process a refund, as this would be considered a fraudulent charge.

You may also need to have your card blocked and request a new one.

Thank you for your understanding! Please let me know if you need anything else.

Best regards,

Darhyl

Unexpected monthly Microsoft subscription charges usually mean there is an active subscription on a Microsoft account, even if it is not recognized.

Take these steps:

1. Investigate the charge
   • Go to the Manage your payments page of the Microsoft account dashboard: Manage your payments.
   • Select Investigate next to the unrecognized charge to see what subscription or purchase it is tied to and which account is using it.
   • Common causes include:
     • A Microsoft subscription with recurring billing enabled.
     • Someone in the family using the card for a Microsoft subscription or in-app purchases.
     • A previously declined charge being retried.
2. Check for an active subscription and cancel it
   • Sign in to Subscriptions with the Microsoft account that matches the charge.
   • Look for any Microsoft 365 or other subscriptions that show as Active with recurring billing turned on.
   • Cancel the subscription or turn off recurring billing. Note that cancellations must be more than 2 days before the billing date; otherwise, one more charge may occur.
3. If the subscription or account cannot be found
   • Follow the guidance in How to investigate a billing charge from Microsoft to track which account is using the card.
   • If the charge still cannot be matched to any Microsoft account, contact the bank or card issuer to dispute the charge and, if needed, block the card and request a new one, as this may be treated as a fraudulent or unauthorized charge.
4. Check refund eligibility
   • After canceling, review How to get a refund on a Microsoft subscription to see if the subscription charge is eligible for a refund. Not all cancellations result in a refund, but recent or unused periods may qualify.

References:

• How to investigate a billing charge from Microsoft
• Unable to cancel your Microsoft subscription
• How to get a refund on a Microsoft subscription