Question Regarding Refund for Cancelled Microsoft Purchase

Hey there! Nice to meet you!

You may confirm if your refund has been granted by signing in to account.microsoft.com > Order History > Select the date range when you purchased your Microsoft 365 subscription > confirm if the transaction details show as "Pending Refund," or "Refunded."

If you see those transaction status, this means that your refund has been accepted. But if you see the transaction status as "Purchased" or "Cancelled," this means that your refund has not been granted.

Note: Not all subscription cancellations are eligible for a refund.

If your refund is granted, and since it is well past the standard timeframe, you may try contacting your bank for a follow-up regarding your refund case.

If your bank refers you back to Microsoft, you may contact Microsoft Billing Support for further assistance:

https://support.microsoft.com/home/contact?SourceApp=smc2&ContactUsExperienceEntryPointAssetId=S.HP.SmcContactUsLanding

Type "Billing Issue" or "Request a Refund" > click "Get Help" > Scroll down to Sign in to Contact Support > Microsoft 365 and Office > Billing and Payment Updates > Confirm > Chat with a support agent in your web browser

Thank you for your understanding! Please let me know if you need anything else.

Best regards,

Darhyl

To check the status of the €99 refund and when it can be expected, follow these steps:

1. Open the Microsoft account Order history page: https://account.microsoft.com/billing/orders
2. Sign in with the same Microsoft account that was used to purchase and cancel the subscription.
3. Find the specific subscription that was cancelled on February 23.
4. Check the entry for that order:
   • If a refund was issued, the order line will show the refund status (for example, that the refund has been processed).
   • If there is no refund entry, the cancellation may have occurred outside the refund eligibility period, in which case no refund is due.
5. If the order shows that a refund has been issued but the €99 has not yet appeared in the bank or card account, wait a few more days. Depending on the bank or payment provider, it can take several days after Microsoft issues the refund for the money to be credited back.

If the Order history page does not show a refund for this subscription and the purchase was definitely eligible for a refund, contact Microsoft Store Support with the account details and order number so they can review the transaction.

References:

• Check the status of your Microsoft Store return or refund
• Cancel an order or pre-order from Microsoft Store
• How to get a refund on a Microsoft subscription