£22.99 monthly charge!!

Hi, The £22.99 monthly fee refers to the Xbox Game Pass Ultimate** subscription in the UK**, which increased from £14.99. This premium tier includes access to over 400 console/PC games, day-one releases, EA Play, Ubisoft+ Classics, and online multiplayer. It is the most expensive, all-inclusive subscription plan offered by Microsoft for gaming. https://www.xbox.com/en-GB/xbox-game-pass/compare

1

This forum is just a user to user forum, no-one here has any account access, try using the steps they provide on this link to find out what that payment was for.

https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

Then use the steps they provide on this link to cancel whatever that payment was for and get a refund.

https://support.microsoft.com/en-us/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472

2

If you are still unable to resolve that payment problem, you will need to contact Microsoft Support directly, try using this method to contact their support.

Go to this link: https://support.microsoft.com/contactus

Select Microsoft 365

Click 'Get Home Support'.

In the box provided, type billing.

Press Enter, then on the next page, scroll down and click 'Sign in to Contact Support'.

Navigate to Microsoft 365 and Office - Manage my Subscription.

Select the 'Chat with support agent in web browser' option

Have a look at

How to investigate a billing charge from Microsoft