104 questions with Microsoft 365 and Office | OneNote | For education | Other tags

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All OneNote documents erased- how to retrieve?

My OneNote was attached to my previous college's account, and although I still have access to my college outlook email, I can no longer see my notes in OneNote. Have these files been permanently deleted? Is there any way to retrieve these notes?

Microsoft 365 and Office | OneNote | For education | Other
asked 2026-03-12T20:33:00.21+00:00
Wells, Taylor 0 Reputation points
answered 2026-03-12T22:35:44.51+00:00
Jay Tr 9,630 Reputation points Microsoft External Staff Moderator
1 answer

Cannot find my class notebook

After opening a class Notebook in OneNote Class Notebook, i cannot find it when i find it again or when you add a student image.png Class Notebook has been distributed for use in class, but only students who use Samsung tablets are unable to access…

Microsoft 365 and Office | OneNote | For education | Other
asked 2026-03-08T22:53:22.52+00:00
송민수 0 Reputation points
commented 2026-03-09T23:17:04.5933333+00:00
Jeanie H 11,895 Reputation points Microsoft External Staff Moderator
1 answer One of the answers was accepted by the question author.

Restore Onenote backup from alumni OneDrive

I have just graduated from university and I am trying to download the file from temporary OneDrive access for alumni. However, I carelessly deleted the Onenote backup file which I stored in Onedrive. I cannot restore it from the recycle bin because of…

Microsoft 365 and Office | OneNote | For education | Other
asked 2026-02-24T16:42:29.3033333+00:00
LEUNG, Tsz Ying 20 Reputation points
commented 2026-03-03T17:38:24.1133333+00:00
Ryan-N 10,885 Reputation points Microsoft External Staff Moderator
5 answers One of the answers was accepted by the question author.

I can’t insert online pictures on onenote, the page just goes white

The online pictures in onenote have worked before, but now when I click on it the pop-up just goes white and doesn’t give me the search option. I’ve tried restarting and all the usual troubleshooting. What do I do?

Microsoft 365 and Office | OneNote | For education | Other
asked 2025-12-30T02:44:42.7733333+00:00
Alaynna Merali 20 Reputation points
accepted 2026-01-03T04:15:57.0466667+00:00
Alaynna Merali 20 Reputation points
2 answers

Possible bug? re:Kanban Boards inserted into One Note

Hello. When inserting the Loop component Kanban board into a OneNote notebook in browser, the Target Date field in the task card does not work. The same field works when just sing MS Loops itself. So when creating a card, I can add a task title,…

Microsoft 365 and Office | OneNote | For education | Other
asked 2025-12-15T20:03:19.8433333+00:00
Web, Raphael 0 Reputation points
answered 2025-12-16T00:18:37.9433333+00:00
Hani-N 7,670 Reputation points Microsoft External Staff Moderator
2 answers

One note help...

Please can anyone help, I use one note to make notes for uni and I have just gone on there and it's gone, it says I don't have access or it has been deleted. I have not been on it in a while and definitely have not deleted. Does anyone know at all how to…

Microsoft 365 and Office | OneNote | For education | Other
asked 2025-11-23T22:23:05.1133333+00:00
Sharon Harper 0 Reputation points
commented 2025-11-25T01:17:11.8+00:00
Jade Ng 9,370 Reputation points Microsoft External Staff Moderator
2 answers

ClickView no longer embeds into OneNote

For the past month or so I've noticed that ClickView videos no longer embed into OneNote. OneNote browser, windows app and iPad app. It used to work, now it doesn't. Any support would be appreciated.

Microsoft 365 and Office | OneNote | For education | Other
asked 2025-11-09T21:22:42.0266667+00:00
Kenny Hunter 0 Reputation points
edited an answer 2025-11-21T16:19:01.0266667+00:00
Vy Nguyen 9,470 Reputation points Microsoft External Staff Moderator
1 answer

How to fix this issue with this Microsoft 365, note application

Copilot365 is not showing my old notes , nor creating new ones...it shows this only

Microsoft 365 and Office | OneNote | For education | Other
asked 2025-10-05T08:48:40.1233333+00:00
Sandeep Ja 0 Reputation points
edited an answer 2025-10-28T07:35:35.5766667+00:00
Alina-Le 6,360 Reputation points Microsoft External Staff Moderator
1 answer

How to download each student's notebook from within a Class Notebook of OneNote?

Each student's complete notebook needs to be exported and downloaded not just copied to the cloud OneDrive.

Microsoft 365 and Office | OneNote | For education | Other
asked 2025-10-16T23:24:09.9233333+00:00
Helen McKissock 0 Reputation points
commented 2025-10-22T06:18:24.0533333+00:00
Jade Ng 9,370 Reputation points Microsoft External Staff Moderator
5 answers One of the answers was accepted by the question author.

Can I download the One Note files from my school account?

I have been trying to download the One Note Notebooks I need before my school email is deleted. I have been using this email for around 15 years so there is a lot I need to get from it.

Microsoft 365 and Office | OneNote | For education | Other
asked 2025-06-22T18:38:26+00:00
Anonymous
2 answers

one note synching error on new iphone

I have just changed my iPhone to iPhone 14. However I cannot access my data in the one note app on my new phone even though the data still exists online and on my other devices - iMac and iPad. my new phone shows the top level folder names but there is a…

Microsoft 365 and Office | OneNote | For education | Other
asked 2025-07-09T21:12:54+00:00
Anonymous
5 answers

Class Notebook: Follow-up on LMS Auto-Enrollment Functionality

Hi, I’m reaching out to follow up on the notice regarding the LMS integration: "Due to service updates and security upgrades, it will no longer be possible to automatically add students from your LMS as they access this notebook. You can still…

Microsoft 365 and Office | OneNote | For education | Other
asked 2025-06-02T20:13:39+00:00
Anonymous
4 answers

sync error please refresh this notebook to continue syncing, how to fix?

Hi, I have one note but every time I try and sync my desktop version an error message comes up "sync error please refresh this notebook to continue syncing" and I cannot resolve it, not on desktop or browser version. I can't figure out why.…

Microsoft 365 and Office | OneNote | For education | Other
asked 2025-06-26T12:49:15+00:00
Anonymous
1 answer

OneNote is saying this: Reference number: ad1c3c04-4b78-412d-abf6-27d6c5e9d2c3

It's been saying this on OneNote when I try to get my notebooks: Sorry, we can't get your notebooks right now. Please try again later. Reference number: ad1c3c04-4b78-412d-abf6-27d6c5e9d2c3

Microsoft 365 and Office | OneNote | For education | Other
asked 2025-05-09T15:26:33+00:00
Anonymous
1 answer

How can I log into the administrative account if I cannot get past the 2 step verification?

I am the admin for our business account, however am not able to log in any further. the password says it is incorrect, and when I click on 'forgot password', it goes to a 2 step verification. I did get code via email, however the phone number on the file…

Microsoft 365 and Office | OneNote | For education | Other
asked 2025-05-07T16:39:23+00:00
Anonymous
1 answer

transfering notebooks from educational account to personal account

I want to transfer notebooks on onenote from an educational account (university account that I am about to loose) to my personal account so that i do not loose all of my notes when i finish my degree in a couple of weeks as I will need them for my…

Microsoft 365 and Office | OneNote | For education | Other
asked 2025-05-13T10:34:04+00:00
Anonymous
1 answer

I can't view the notes from my Samsung note app in OneNote.

I have Samsung note app on my tablet and I want to view them on my Mac using OneNote. I have used the "Sync to Microsoft OneNote" option and synced all the notes. There is no "feed" option on the application on Mac so I used the…

Microsoft 365 and Office | OneNote | For education | Other
asked 2025-05-25T07:42:07+00:00
Anonymous
4 answers

Distributing pages in Teams Class Notebook - issues

I cannot distribute pages within Class Notebook within a teams folder. I keep getting this message 'Uh oh! It looks like something went wrong! If the problem persists, please click the report button below.' I have tried to click the report button but it…

Microsoft 365 and Office | OneNote | For education | Other
asked 2025-06-09T09:28:46+00:00
Anonymous
3 answers

My university will delete the accounts with the domain @lamolina.edu.pe that are from Google and replace them with @lamolina.pe from Microsoft. I am paying for my OneNote and my Office package.

My university will delete the accounts with the domain @lamolina.edu.pe that are from Google and replace them with @lamolina.pe from Microsoft. However, with the first account I have created and am paying for my OneNote and my Office package, will these…

Microsoft 365 and Office | OneNote | For education | Other
asked 2025-05-05T10:07:00+00:00
Anonymous
3 answers

Can no longer open OneNote files using the app, only in the browser version.

I can no longer open any OneNote files in the App, I can only open in the browser version. When I try opening in the App it says: "We couldn't open that location. It might not exist or you might not have permission to open it. Please contact the…

Microsoft 365 and Office | OneNote | For education | Other
asked 2025-04-13T03:48:27+00:00
Anonymous