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OneNote is saying this: Reference number: ad1c3c04-4b78-412d-abf6-27d6c5e9d2c3

Anonymous
2025-05-09T15:26:33+00:00

It's been saying this on OneNote when I try to get my notebooks:

Sorry, we can't get your notebooks right now. Please try again later. Reference number: ad1c3c04-4b78-412d-abf6-27d6c5e9d2c3

Microsoft 365 and Office | OneNote | For education | Other

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2025-05-09T18:57:21+00:00

    Hi Brittany Atkin, 

    Greetings. Thank you for posting the thread to our community. 

    To assist you better, could you please confirm the following so I can understand your issue more clearly: 

    • Is the issue occurring in OneNote on the Web, the desktop app, or both?
    • If you are using the app, what is the current version of OneNote that is installed?
    • When did the issue start, and does it affect all notebooks, specific notebooks, or even notebooks that were just recently created?
    • There is one more possibility to consider — please check your OneNote to see if the notebook might have been deleted. If it has, kindly raise a support ticket so we can coordinate with the back-end team to investigate and resolve the issue for you.

    You can raise a support ticket from Microsoft 365 admin center. 

    For more details, please visit: Get support - Microsoft 365 admin | Microsoft Learn. 

    Let us know once you've submitted the ticket so we can follow up accordingly. Glad to help you! 

    Sincerely, 
    Jeanie-H - MSFT | Microsoft Community Support Specialist.

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