How can I log into the administrative account if I cannot get past the 2 step verification?

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How can I log into the administrative account if I cannot get past the 2 step verification?

Anonymous

I am the admin for our business account, however am not able to log in any further. the password says it is incorrect, and when I click on 'forgot password', it goes to a 2 step verification. I did get code via email, however the phone number on the file is no longer active (I no longer have that number). Please advise what I can do. I need to log in to the Admin center

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1 answer

Answer 1

Hello RChapa,

Thank you for posting to Microsoft Community. I will do my best to assist you in this situation.

May I know if there is any other Global Administrator in your Microsoft 365 Business environment?

In case if you are the only admin, please reach out to our Global Customer Service phone to raise a request for resetting your authentication method: Customer service phone numbers - Microsoft Support

Please let me know if you have any questions or concerns in the meantime.

Best regards,

Nero-TR - MSFT | Microsoft Community Support Specialist

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How can I log into the administrative account if I cannot get past the 2 step verification?

1 answer