How to fix this issue with this Microsoft 365, note application

Question

How to fix this issue with this Microsoft 365, note application

Sandeep Ja 0

Copilot365 is not showing my old notes , nor creating new ones...it shows this only

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Answer 1

Alina-Le 6,360 Microsoft External Staff Moderator

“Please note that our forum is public, so we need to hide all your personal identity information to ensure your data security. In the future, kindly remove any personal or organizational details before posting. Thank you for your understanding”

Hello @Sandeep Ja

Welcome to Q&A forum!

To help me assist you better, could you please confirm the following details:

1. Are you using OneNote and noticing that Copilot365 is not showing in your old notes?

If not, please let me know which Microsoft 365 product you're having trouble with. You can also send me a screenshot (with any personal info removed) to help me understand the issue more clearly.

If yes, please continue with the questions below.

2. When you say, “it shows this only,” might I ask if you want to share us a screenshot?

You can kindly describe what you're seeing or share a screenshot of the issue, including any error messages you’ve encountered.

3. What device are you using to access your notes?

(e.g., Windows laptop, Mac, tablet, mobile phone)

4. Is this issue also happening with your OneNote Online version OneNote?

5. Does this issue only affect your old notes, or are new notes also impacted?

You can try creating a new note to see if there is the "Copilot ribbon" at the "Home" tag in your OneNote

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6. Have you updated your OneNote?

Navigate to File -> Account -> Update Options -> Update Now.

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Please make sure it’s updated to the latest version from Microsoft 365.

7. Where are your notes stored?

Are they saved in OneDrive, SharePoint, or locally on your device?

8. Is Copilot365 working properly in other Microsoft 365 apps like Word or Excel?

This helps determine if the issue is specific to OneNote.

Besides, I would provide some Microsoft Official Article related to your issue, please take a look to prefer and follow their detailed guidance and information:

How to find and enable missing Copilot button in Microsoft 365 apps - Microsoft Support

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You can kindly check for your account license by following this link: My account

Copilot is Missing, Disabled, or Doesn't Work Correctly - Microsoft 365 Apps | Microsoft Learn

Thank you for your understanding and cooperation during the process. We are always eager to hear from you soon!

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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Sandeep Ja 0 Reputation points

2025-10-05T11:22:29.36+00:00
PII Removed
Sandeep Ja 0 Reputation points

2025-10-05T11:25:10.0866667+00:00

I sent screenshot pls see which app is this....I make notes on this ..when i touch this " create" it open my notes, but now it does not open my notes..this is the problem..and also can't make new notes as this " create button" ie not opening the "create notes"...........I hope you get my problem..I use tablet .I have also updated the application. This problem persist for the last one month.
Alina-Le 6,360 Reputation points Microsoft External Staff Moderator

2025-10-06T14:59:15.1033333+00:00

Hello @Sandeep Ja

In this case, it seems you prepared your notes, but they no longer appear when you click again.

I tested this with my own OneNote and found that under the Create section, after creating your notes, you should download your results before closing Copilot Web. Once the browser is closed, everything will reset, and you won’t be able to retrieve the notes you previously saved.

If anything is unclear or if you still need assistance, please don’t hesitate to let me know. I’d be happy to take another look and make sure everything aligns with your situation.

In this case, to assist you better, please provide a full screenshot of your screen (make sure to remove any personal or sensitive information) and the information about any Copilot subscription that you have bought. I’ll review it and try to identify any possible ways to support you further.

Thank you for your understanding and kindness in this matter!
Alina-Le 6,360 Reputation points Microsoft External Staff Moderator

2025-10-08T11:40:59.53+00:00

Good day @Sandeep Ja

Just wanted to check in and see how things are going on with your issue.

If you're still having trouble or stuck somewhere, feel free to drop a few details, I am always happy to help you.

In the meantime, I’ll be helping others on the forum, but if you need a faster reply, just tag me in your message and I’ll jump in directly.

Stay safe and happy!
Alina-Le 6,360 Reputation points Microsoft External Staff Moderator

2025-10-14T14:30:19.3533333+00:00

Hi @Sandeep Ja

I hope you're doing well and that this message reaches you at a good time.

If you still have any concerns or questions about this issue, feel free to share a few details, we’ll figure it out together.

In the meantime, I’ll be assisting others on the forum, but if you need a quicker response, just tag me in your message and I’ll jump in right away.

Wishing you all the best!

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How to fix this issue with this Microsoft 365, note application

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