ClickView no longer embeds into OneNote

Question

ClickView no longer embeds into OneNote

Kenny Hunter 0

For the past month or so I've noticed that ClickView videos no longer embed into OneNote.

OneNote browser, windows app and iPad app.

It used to work, now it doesn't.

Any support would be appreciated.

2 answers

Your answer

Answer 1

Kenny Hunter 0

Which version of OneNote you are currently using on each device? Most available update on windows 10, 11 and iPad

Are you receiving any error messages when attempting to embed the videos? No errors received when pasting. If I attempt to insert online video it says there is no video

Does the issue occur with all ClickView videos or specific ones? All clickview videos, including ones that previously worked. This issue is on all versions of OneNote I have access to: windows app, iPad app and Browser version (tried in edge and Chrome on windows 10 and 11)

Vy Nguyen 9,470 Reputation points Microsoft External Staff Moderator

2025-11-10T20:39:19.3833333+00:00

Hi @Kenny Hunter,

Thank you for reaching out again and providing those details. We sincerely apologize for the inconvenience this issue has caused.

Engaging with Microsoft Support will allow you to work with agents who can provide live assistance and escalate the issue to specialized teams if needed. They also have the ability to perform deeper backend analysis and offer targeted solutions that go beyond what we can provide here in the forum.

To proceed, the most effective next step is to create a support ticket with Microsoft Support. Since your account is managed by your school, you can reach out to your school’s IT department for assistance. If the issue cannot be resolved internally, your IT administrator can submit a support request directly to Microsoft for backend assistance.

For a more efficient resolution, we recommend using your administrator account or contacting your school's IT administrator to submit a support request directly to Microsoft Support team. They can raise a support ticket by visiting: Get support - Microsoft 365 admin | Microsoft Learn

We appreciate your understanding regarding the scope of support available through this forum. As moderators, our role is to provide general guidance and assist with common troubleshooting steps. While we do not have access to internal systems or administrative tools required to resolve account-specific or backend-related issues, but we’ll continue doing our best to support you within the scope of our responsibilities.

Thank you so much for your patience and understanding throughout this process. If you have any questions or need further support, please don’t hesitate to reach out at any time.

I look forward to your update.

Answer 2

Hi @Kenny Hunter,

Thank you for reaching out to the Microsoft Q&A forum.

The issue that ClickView videos no longer embed in OneNote across the web, Windows desktop, and iPad clients has been noted. Thank you for sharing the details. I recognize this impacts your workflow and I want to help you get back to a smooth experience.

OneNote creates an inline player when it can generate a secure preview from a video provider’s sharing link. If the provider changes the link format, preview capability, or security headers, or if the link requires a type of authentication OneNote cannot preview, OneNote will show a regular hyperlink instead of an embedded player. Tenant security tools or network controls can also block preview generation for certain domains.

To assist you effectively, could you please confirm:

Which version of OneNote you are currently using on each device?
Are you receiving any error messages when attempting to embed the videos?
Does the issue occur with all ClickView videos or specific ones?

While we wait for your response, here are some steps you can try for your situation:

1/ Begin by enabling online content in OneNote to ensure full access to connected features.

Open OneNote (Windows app).
Go to File > Account > Account Privacy > Manage Settings.
Ensure “Turn on optional connected experiences” is checked. This allows OneNote to use online services for embedding videos.

User's image

2/ Proceed by upgrading OneNote to the current version to maintain full functionality.

Check for updates in Microsoft Store or Office Updates.
Install the latest version for Windows, iPad, and confirm OneNote Online works as expected.

3/ Next, insert the ClickView video again to ensure the link is refreshed and functional.

Copy the video link from ClickView.
In OneNote, select Insert > Online Video, then paste the link.
If embedding still fails, paste the link as a clickable URL so viewers can open it in a browser.

4/ After that, use OneNote Online as a temporary workaround to maintain access while troubleshooting.

Open your notebook in OneNote Online at onenote.com.
Embedded videos typically play correctly in the web version.

5/ Complete the process by checking your sign-in status and ensuring proper authentication.

Ensure you are signed in to both ClickView and OneNote with the same account if your organization uses Single Sign-On (SSO).

6/ Since your account does not have these permissions, the best way to proceed is to contact your school’s IT department. They have the necessary rights to assist you and complete any required actions. For further assistance, kindly ask them to create a support ticket with Microsoft. This will connect you with a live support agent who can assist you in real time and guide you through troubleshooting steps for the best possible outcome.

They can raise a support ticket by visiting: Get support - Microsoft 365 admin | Microsoft Learn

Once you confirm the details above, we can provide additional guidance tailored to your situation.

Please understand that our initial response does not always resolve the issue immediately. However, with your help and more detailed information, we can work together to find a solution.

I hope this information is helpful. Please follow these steps and let me know if it works for you. If not, we can work together to resolve this.

Thank you for your patience and your understanding. If you have any questions, please feel free to reach out.

I'm looking forward to your reply.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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Vy Nguyen 9,470 Reputation points Microsoft External Staff Moderator

2025-11-10T19:35:05.4733333+00:00

Hi @Kenny Hunter,

I hope you are having a great day.

I’m following up on the support thread we've been working through together. At this stage, I’m still working to better understand the issue you’re facing so we can identify the most effective solution.

If you have any additional details to share or if there’s anything specific you’d like me to focus on, please feel free to reach out. I’m always happy to help if you need anything else.

We’re committed to ensuring everything runs smoothly and that your experience remains uninterrupted.

Thank you again for your patience and collaboration.

I look forward to hearing from you soon.

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ClickView no longer embeds into OneNote

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