2,808 questions with Microsoft 365 and Office | Subscription, account, billing | For home | Other tags

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Two subscriptions

I seem to have two subscriptions to office 365, but need only one. Help!

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-03-12T20:36:06.13+00:00
Timothy Andersen 0 Reputation points
answered 2026-03-12T21:10:21.1766667+00:00
John Jefferson Doyon 61,635 Reputation points Independent Advisor
1 answer

Cancel microsoft365 without signing in (cant sign in)

I want to cancel my Microsoft 365 subscription. My original phone number and original email has been replaced, so I cannot sign in. Please tell me how to per seed Thank you Robert Doty 254-548-3016 ******@hot.rr.com P.S. I can furnish credit card…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-03-12T20:04:04.97+00:00
Robert Doty 0 Reputation points
answered 2026-03-12T20:04:17.9666667+00:00
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2 answers

Transfer your Office license

I'm writing to you because I have a problem. My company has recently purchased several licenses for Office H&B (2016 - 2024) BOX. The licenses have been activated for free accounts in the @outlook.com domain. My company is now switching to Microsoft…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-03-11T11:52:39.8066667+00:00
Paweł Kowalski 0 Reputation points
commented 2026-03-12T19:27:24.54+00:00
Katerina-N 6,775 Reputation points Microsoft External Staff Moderator
1 answer One of the answers was accepted by the question author.

two accounts

I have an account login using my previous employer's email and a login using my personal email. I just need my personal email account since I've now retired

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-03-12T17:19:58.6033333+00:00
Andy Vobora 0 Reputation points
accepted 2026-03-12T17:21:39.8733333+00:00
Andy Vobora 0 Reputation points
1 answer

My Microsoft account was stolen

Someone tricked me into giving me my verification code. The account is still tied to my personal email and I receive emails around the stolen accounts activity. Its under my name and I can prove my identity and I really need this account back as i cant…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-03-12T16:29:16.0166667+00:00
Minecraft Java 0 Reputation points
answered 2026-03-12T17:10:18.3066667+00:00
Darhyl Amizola 34,705 Reputation points Independent Advisor
2 answers One of the answers was accepted by the question author.

I have renewed my subscription of Microsoft 356 but I cannot send and receive emails yet

I have renewed my subscription of Microsoft 356 but I cannot send and receive emails yet. It still says: You're out of storage.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-03-12T16:14:05.44+00:00
Ledia Fazlli 20 Reputation points
commented 2026-03-12T16:53:21.3566667+00:00
Ledia Fazlli 20 Reputation points
2 answers

Daily limit warning messages

I have a paid subscription to Microsoft Copilot 365 but i still keep getting warning messages saying i have reached my daily limit! What is going on?

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-03-12T15:38:55.86+00:00
chris osmore 0 Reputation points
answered 2026-03-12T16:21:48.7933333+00:00
Sumit D - IA 160.7K Reputation points Independent Advisor
1 answer

Laptop locked by bitlocker and password reset unable to complete due to registered phone number no longer in use

My son's laptop was locked by bitlocker after bios update. unfortunately, we don have code to recover the drive. to make it worse, we cannot login to microsoft/outlook account because the verification code was sent to a terminated phone number. I bought…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-03-12T15:00:16.87+00:00
Net Ib 0 Reputation points
answered 2026-03-12T15:00:40.22+00:00
Q&A Assist
1 answer

Why can't you talk to support!

The support page just takes you around in circles, what do I actually have to do to talk to a person?

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-03-12T11:58:55.7766667+00:00
Emma 0 Reputation points
answered 2026-03-12T11:59:09.7766667+00:00
Q&A Assist
3 answers

Signed up for M365 and Linkedin offer on Feb 28

I signed up for M365 and Linkedin offer on Feb 28, but i haven't received the email for linkedin premium yet Moved from: <Microsoft 365 and Office | Subscription, account, billing | For education | Other>

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-03-11T23:55:53.2066667+00:00
Khushi Gupta 0 Reputation points
answered 2026-03-12T11:27:13.5133333+00:00
Gunasekar N 60,795 Reputation points Independent Advisor
0 answers

Why can't I reset my password using my phone.

<Mod remove PII> @hotmail.com is blocked. Google lets me reset set my password using my phone. Why can't you.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-03-12T08:31:46.2+00:00
Jama Egeh 0 Reputation points
commented 2026-03-12T08:36:17.48+00:00
Jama Egeh 0 Reputation points
1 answer

referensnummer [Moderators anmärkning: Personlig information borttagen] från er chat

referensnummer som jag fick [Moderators anmärkning: Personlig information borttagen] från er chat

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-03-11T15:22:19.2966667+00:00
Kerstin Emanuelsson 0 Reputation points
edited an answer 2026-03-12T08:02:56.9866667+00:00
Xavier-D 5,400 Reputation points Microsoft External Staff Moderator
2 answers

Close Account - Leave Organization Error - Error message: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity.

I am unable to close my account, delete my data, erase my information from Microsoft since I keep getting error to leave organization first, but I have a personal account. Also when I try to check Azure or Entra ID to open support case I get error…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-03-10T19:05:50.1166667+00:00
Anonymous
commented 2026-03-12T06:21:50.8433333+00:00
Vivian-HT 13,305 Reputation points Microsoft External Staff Moderator
1 answer

My subscription expired back in November yet I cannot figure out how to stop the monthly charge

Please help me with either the method to stop these recurring charges or a customer service number.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-03-06T18:58:57.34+00:00
Candy Caviness 0 Reputation points
edited an answer 2026-03-12T03:27:05.23+00:00
Xavier-D 5,400 Reputation points Microsoft External Staff Moderator
1 answer

ACCESS TO BLOCKED CLOUD FILES

John Pascoe ​Cloud.Service.storage email (******@advocats.be) junk???​ You are obviously not aware that I had inhibited use of my phone while on holidays by a scam/virus threat while on holidays. You may have sent  phone calls 4+ times, but in 2025/6…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-03-12T02:29:46.77+00:00
John Pascoe 0 Reputation points
answered 2026-03-12T02:37:46.5566667+00:00
Q&A Assist
2 answers

How do I get a refund?

Microsoft has taken payment out of my account two months in a row, and I would like a refund. Thank you

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-03-12T00:55:58.2633333+00:00
Lesley Gibbs 0 Reputation points
edited a comment 2026-03-12T01:33:44.5533333+00:00
Tin Luna 23,135 Reputation points Independent Advisor
1 answer

I have Microsoft 365 Premium. I am not receiving MS Designer credits at all!!!!

How do I get credits for MS Designer??? My subscription is paid up every month and still no credits!!! It is the only reason I signed up for MS 365 Premium. What do I do to get credits for MS Designer. I use a Windows PC only. I need help. I am not…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-03-12T00:14:52.0566667+00:00
cfandrews 5 Reputation points
answered 2026-03-12T00:15:05.55+00:00
Q&A Assist
2 answers

Is there a live American speaking person employed by Microsoft who I can have a telephone conversation with to assist me in a serious problem I am having? Account PAYMENT Problem and poor Quality of service issue!

Paying on the same account twice per month, no access to an email account since January payment was made. Account was also compromised and his been messed up since!!! I would like to speak to an American speaking support person to resolve these issues.…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-03-11T22:51:11.3166667+00:00
Charity D Morse 0 Reputation points
answered 2026-03-11T23:29:11.04+00:00
Igor Leyko 110.5K Reputation points Independent Advisor
2 answers

I can't receive the verification code email from Microsoft

I can't receive the verification code email from Microsoft. I want to close account but when i filled in the mail to receive the verification code, then click get code. i check mail many time later but there were no mail.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-03-09T09:55:27.8433333+00:00
Q7 Thamico 0 Reputation points
commented 2026-03-11T23:22:51.9666667+00:00
Katerina-N 6,775 Reputation points Microsoft External Staff Moderator
1 answer

Why am I being charged this?

Dear Sir / Madam I have a Microsoft Office Account ( ******@hotmail.com). I pay £10.49 per month Subscription for Family 365. For some reason, last year, I was charged £104.90, as well as my £10.49. The £104.90 was refunded to me, as it was an error. …

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-03-11T23:11:16.8033333+00:00
Stuart Grundy 0 Reputation points
answered 2026-03-11T23:11:35.4866667+00:00
Q&A Assist