My subscription expired back in November yet I cannot figure out how to stop the monthly charge

Hello Candy Caviness,

Thank you for reaching out to Microsoft Q&A forum

I can see that your subscription has expired back in November, but you still getting change monthly

When accessing your account management page at https://account.microsoft.com/services, do you still see your subscription there? Is it still active?

Please note that this is a user-to-user support forum. Moderators and contributors, including external Microsoft employees, are not allowed to directly interfere with Microsoft product features or access back-end systems. Our role is limited solely to providing technical guidance on reported incidents, requests, or ideas.

I would highly recommend reaching out to Microsoft Support if you need any further assistance following these steps:

1. Open a website link - Contact - Microsoft Support 
2. In the box below "We're here to help", type Microsoft 365, click "Get Help", and then click "Contact Support" below. 
3. In this section, you will need to sign in to your Microsoft account. 
4. Select "Microsoft 365 and Office" under Products & Services, select "Manage my Subcription" as the category, and click to confirm 
5. You can select " Chat with a support agent in your web browser " to access the chat window. 

I hope you can get the support you need, have a nice day.