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I have Microsoft 365 Premium. I am not receiving MS Designer credits at all!!!!

cfandrews 5 Reputation points
2026-03-12T00:14:52.0566667+00:00

How do I get credits for MS Designer??? My subscription is paid up every month and still no credits!!! It is the only reason I signed up for MS 365 Premium. What do I do to get credits for MS Designer. I use a Windows PC only. I need help. I am not getting what I thought I paid for. Thank you.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
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  1. Q&A Assist
    2026-03-12T00:15:05.55+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    Microsoft 365 Premium (a consumer Microsoft 365 plan) includes AI credits that can be used with Microsoft Designer, but there are a few conditions that can prevent seeing or using them.

    Do the following checks and steps:

    1. Confirm the right subscription and account
      • AI credits are included with Microsoft 365 Personal, Family, and Premium plans.
      • Sign in with the same Microsoft account that owns the Microsoft 365 Premium subscription when using Designer and other apps. If a different account is used in Designer than in the subscription, credits will not appear.
    2. Understand how credits work in Designer
      • AI credits are shared across supported apps (Word, Excel, PowerPoint, Outlook, Forms, OneNote, Designer, Notepad, Photos, and Paint), not shown as a separate “Designer-only” balance.
      • In Designer specifically, “Boosts” are no longer shown. Every image is now automatically boosted and created at the quickest available speed, so there is no visible Boost counter to track.
    3. Check age requirements for AI features
      • Use of AI features (including Designer’s AI) is limited by regional age requirements.
      • If the account does not meet the age requirement for the region, AI features in Designer and other Microsoft 365 apps may be unavailable, even if the subscription includes AI credits.
    4. Verify Designer access and sign-in
      • Go to the web app at designer.microsoft.com and ensure sign-in with the Microsoft 365 Premium account.
      • Designer is free to use, but subscription-based AI features and credits only apply when signed in with an eligible Microsoft 365 account.
    5. If credits or AI features still appear missing
      • Confirm the subscription status and billing are correct at the Microsoft account dashboard (Subscriptions page).
      • If the subscription is active, the correct account is used, age requirements are met, and Designer still does not provide AI features as expected, contact Microsoft 365 Support for an account-specific check and resolution.

    References:

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