Share via

I have renewed my subscription of Microsoft 356 but I cannot send and receive emails yet

Ledia Fazlli 20 Reputation points
2026-03-12T16:14:05.44+00:00

I have renewed my subscription of Microsoft 356 but I cannot send and receive emails yet. It still says: You're out of storage.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
0 comments
Answer accepted by question author
  1. Sumit D - IA 160.7K Reputation points Independent Advisor
    2026-03-12T16:50:08.3166667+00:00

    Hi Ledia,

    Let us check the Storage status first. Sometimes OneDrive causes issues, which is why you see the over Storage message.

    Please go to https://onedrive.live.com/?v=managestorage&sw=bypassConfig

    Attach a screenshot and post please.

    To attach a screenshot, see below:

     

    • Press Windows key + Shift + S together on the keyboard. The screen will dim with overlay. Drag the pointer to take a screenshot.
    • The screenshot will be copied to the clipboard. Please press Ctrl+V in the editor to paste it, then confirm to attach the image.

     

    Alternatively, you can press the PrtScn key on the keyboard, if it exists, to directly copy the Entire screen, which you can paste using CTRL+V.

     

    I’m eager to hear back and work together to find a solution.

1 additional answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Q&A Assist
    2026-03-12T16:14:26.77+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    Renewing the Microsoft 365 subscription does not automatically fix storage quota issues. When Microsoft cloud storage (OneDrive + Outlook.com attachments) or email storage is over quota, sending and receiving email is blocked until storage is back under the limit, even if a subscription was just purchased or renewed.

    Follow these steps:

    1. Confirm storage status
      • Go to Manage storage for the Microsoft account and check:
        • Microsoft storage / OneDrive usage (cloud storage quota)
        • Email storage usage for Outlook.com
      • If you see a “Microsoft Unified Storage is full” or similar message, the account is still over its cloud storage quota.
    2. Get back under the storage quota
      • If using the free tier and still over quota, either:
        • Buy a Microsoft 365 subscription or extra storage (if not already done), or
        • Free up space using the storage cleanup tools: delete large/unneeded files from OneDrive and empty its recycle bin, and delete large/unneeded emails and empty Deleted Items.
      • If already a Microsoft 365 subscriber and still over quota:
        • Consumer mailboxes are capped at 100 GB; if email storage is over that, delete mail to free space.
        • If cloud storage (OneDrive + Outlook.com attachments) is over the included quota, delete or move files off OneDrive until total usage is below the limit.
    3. If storage was just purchased or upgraded
      • It can take time for the new quota to appear. If additional storage was bought and is not visible:
        1. Go to Manage storage, refresh the page, and wait up to 24 hours for the quota to update.
        2. If after 24 hours the quota still has not updated, unlink and relink OneDrive for the account as described in the documentation.
    4. Try sending/receiving again
      • Once both Microsoft storage and email storage are below their limits and the quota has updated, Outlook.com will allow sending and receiving email again.
      • Note: Emails sent to the account while it was over quota were bounced back to senders and cannot be recovered; senders must resend after the quota issue is resolved.

    If, after confirming that storage is under quota and allowing time for the quota to update, email is still blocked, use the Microsoft account sign-in helper and Outlook.com “can’t send or receive” troubleshooting steps to check for other account issues.

    References:

    0 comments

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.