351 questions with Microsoft Teams | Microsoft Teams Free | Calls tags

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2 answers

joining teams camera is on but other meeting participants cant see me how do I fix this

I join a meeting my camera is on but others cannot see me, Have checked all the teams and laptop camera settings inc privacy settings all are set as correct but still others cannot see me. Please help to resolve this issue Thanks

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asked 2025-10-12T11:09:21.6533333+00:00
lynne runaghan 0 Reputation points
answered 2026-03-12T19:39:19.6266667+00:00
Benneth Okoyeze 0 Reputation points
1 answer

Skype Inactive Credit - in Teams

Hi, I am unable to see my skype credit now that it has been transitioned to Teams. I had some credit that was inactive and when I tried to re-activate it, I was not able to. Is someone able to assist with reactivating the credit so I am able to use it…

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asked 2026-03-12T12:54:15.3966667+00:00
Rebecca Rettenmier 0 Reputation points
answered 2026-03-12T14:31:55.3733333+00:00
Arlene D 30,705 Reputation points Independent Advisor
1 answer

what happened to my #Skype credit

just came across something about Skype and wondered where my credit went?

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asked 2026-03-07T14:54:24.6766667+00:00
StantonJ 0 Reputation points
edited the question 2026-03-07T17:18:49.2433333+00:00
Gérard Oomens 119.8K Reputation points Volunteer Moderator
2 answers

Teams stopped making or receiving calls

For no apparent reason, Teams online no longer makes or receives calls. It did yesterday but not today. Everything else seems to work as usual. I looked in settings to see if anything had changed, but there is no option to select either the audio or…

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asked 2026-03-02T02:54:26.7933333+00:00
Marty C 0 Reputation points
edited a comment 2026-03-05T07:15:47.28+00:00
Winnie-B 6,190 Reputation points Microsoft External Staff Moderator
2 answers

Credirt on Skype

How can I put credit on my skype. Until now I´ve lost all my access on skype. It is uncredible that Teams don´t have the way to add credit on phone Brgds Clovis -removed for privacy- Email: ******@gmail.com

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asked 2026-03-05T00:09:32.0433333+00:00
Clovis Castanho 0 Reputation points
answered 2026-03-05T01:32:25.8066667+00:00
EmilyS726 213K Reputation points Independent Advisor
2 answers

how to upgrade MIcrosoft Teams clasic

how to upgrade MIcrosoft Teams from classic version to last one?

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asked 2026-03-03T14:17:56.19+00:00
PRIETO GARCÍA ALEJANDRA 0 Reputation points
answered 2026-03-03T15:11:26.17+00:00
Arlene D 30,705 Reputation points Independent Advisor
2 answers

Caption query

Hi Team, I received the meeting from organization and i have individual team meeting. Whether i can enable live caption and that caption will not be visible to meeting organizer and same is visible to me only. whether same is possible or not? Let me know…

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asked 2026-03-01T06:22:40.1833333+00:00
Deepak Srivastava 0 Reputation points
answered 2026-03-01T07:26:43.8366667+00:00
Sumit D - IA 160.7K Reputation points Independent Advisor
2 answers

"I have a Microsoft 365 Premium subscription, but the Korean translation in Teams is not working."

I subscribed to Microsoft 365 Premium on February 24, 2026, and I am trying to use the translation feature in Microsoft Teams for meetings with English speakers. I followed the steps below to enable the feature: Clicked More (...) Selected Language and…

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asked 2026-02-26T02:03:30.3466667+00:00
영재 이 0 Reputation points
commented 2026-02-28T13:27:47.0466667+00:00
Victor1-V 5,745 Reputation points Microsoft External Staff Moderator
1 answer

How do I used my Skype credit on Teams? Just getting message "We're sorry. Unfortunately we weren't able to connect your call."

Help! This is the message I get when I try using the Skype Dial Pad - no matter what number I try. I keep getting messages from Microsoft to "use my credit" and I would love to have Skype back, if only to dial my cell phone to find where I…

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asked 2026-02-27T23:58:22.6033333+00:00
GG 0 Reputation points
answered 2026-02-27T23:58:36.3166667+00:00
Q&A Assist
3 answers One of the answers was accepted by the question author.

CAMERA MIGHT BE BLOCKED

My laptop show error message as Check your camera privacy switch and remove anything blocking the camera lens. I am unable to join a video call class session Moved from Microsoft Teams | Microsoft Teams for education | Meetings and calls | Audio and…

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asked 2026-02-23T16:15:14.8833333+00:00
Barbara Nakito 20 Reputation points
commented 2026-02-24T15:44:43.6533333+00:00
Barbara Nakito 20 Reputation points
1 answer

Skype Dial Pad ist nicht sichtbar (in Teams) um Telefonanrug´fe zu tätigen - trotz Guthaben

Skype Dial Pad ist nicht sichtbar (in Teams) um Telefonanrug´fe zu tätigen - trotz Guthaben! Hat jemand dasselbe Problem? Wir kann man das lösen?

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asked 2026-02-22T09:51:56.38+00:00
Isabel silva 0 Reputation points
answered 2026-02-22T10:27:19.3166667+00:00
DaveM121 851.1K Reputation points Independent Advisor
2 answers

I had a phone number with Skype, can I get it with Microsoft Teams?

I had a phone number with Skype, can I get it with Microsoft Teams? If so, how do I go about it?

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asked 2026-02-21T23:34:27.7566667+00:00
Thomas Garrett 0 Reputation points
answered 2026-02-22T00:31:16.49+00:00
EmilyS726 213K Reputation points Independent Advisor
2 answers

Test Call option is missing from Consumer version of Teams

I was shocked to find out I can't make a test call in the consumer version of Teams. Does Microsoft have any advice on any other way to make a test call. Or is some provision for this basic requirement going to be made for consumers? I am a paid up…

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asked 2025-08-12T12:04:56.11+00:00
CPR 5 Reputation points
commented 2026-02-19T11:52:27.11+00:00
Ian 0 Reputation points
2 answers

Microphone error

I am trying to have daily meetings and my microphone is not working. when on a meeting my partners cant hear me? I have tried to resolve by trying various options but cant resolve it and need to share my computor to get it solved.

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asked 2026-02-19T09:43:29.2633333+00:00
Darren Baker 0 Reputation points
answered 2026-02-19T09:59:54.3333333+00:00
Ruwim.B 5,830 Reputation points Volunteer Moderator
1 answer

Problems with input device (microphone) since updating to Windows 11

After updating windows, I am facing no input audio error in my teams and other calls. Need assistance to fix this problem.

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asked 2026-02-19T08:10:24.5033333+00:00
Saoni Mitra 0 Reputation points
answered 2026-02-19T08:42:58.0266667+00:00
Sumit D - IA 160.7K Reputation points Independent Advisor
5 answers One of the answers was accepted by the question author.

Upgrade my (old) Skype saldo to call international

Hello i stil got a small amount on my Skype account and i can make a call international from Venezuela to the Netherlands. I would like to put more saldo on my account to be able to call in the future when i need to. Sometimes i need to call to my…

Microsoft Teams | Microsoft Teams Free | Calls
asked 2026-02-18T23:10:03.46+00:00
Annie Salazar Gil 40 Reputation points
commented 2026-02-19T01:05:19.25+00:00
Annie Salazar Gil 40 Reputation points
3 answers

Teams calls do not work giving the “We couldn’t connect the call” error message

Yesterday I installed Teams on my friend’s iPad. Then my friend logged in. The login was through a verification code sent by email (not a password). The problem is that when I try to call my friend from my iPhone I get the message: we couldn’t connect…

Microsoft Teams | Microsoft Teams Free | Calls
asked 2025-10-04T10:47:10.4066667+00:00
Peter Grobelny 5 Reputation points
commented 2026-02-17T17:26:32.1533333+00:00
Tyler Mccray 0 Reputation points
4 answers One of the answers was accepted by the question author.

Teams using skype claims no microphone defined while all definitions are fine

Teams using skype claims no microphone defined while all is OK.

Microsoft Teams | Microsoft Teams Free | Calls
asked 2026-01-28T16:06:58.3833333+00:00
Joshua Geldman 20 Reputation points
commented 2026-02-15T15:18:12.9366667+00:00
Joshua Geldman 20 Reputation points
2 answers

Skype Subscription & Skype number

I have a Skype paid subscription and a Skype Number subscription from March of 2025. When the 1 year subscription ends I assume it will not be renewed and that I will not longer have Skype in my Teams portal. Is this correct?

Microsoft Teams | Microsoft Teams Free | Calls
asked 2026-02-15T05:00:07.36+00:00
Dwight Talbot 0 Reputation points
answered 2026-02-15T06:02:55.08+00:00
EmilyS726 213K Reputation points Independent Advisor
1 answer

Webcam issue

My built in web cam is nt working I start Teams and it has access and nothing. the light comes on and it doesnt work.

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asked 2026-02-14T12:39:43.31+00:00
TRACEY WEST 0 Reputation points
answered 2026-02-14T13:21:41.7533333+00:00
Ruwim.B 5,830 Reputation points Volunteer Moderator