what happened to my #Skype credit

Skype has been retired as of May 2025, and this affects how Skype Credit and other paid services work.

Key points about Skype Credit now:

1. New Skype Credit purchases are no longer available.
   Existing Skype users cannot buy new Skype Credit or new subscriptions anymore.
2. Existing Skype Credit can still be used for calling.
   Remaining credit can be used via the Skype Dial Pad, which is available to existing paid users from:
   • The Skype web portal, and
   • Within Microsoft Teams Free after signing in with Skype credentials.
     The Skype Dial Pad is available to remaining paid users.
3. Automatic top‑up has been disabled.
   Automatic top up services for Skype Credit are no longer available, so the balance will only decrease as it is used for calls.
4. If the Dial Pad says there is no paid product:
   • This can mean signing in with the wrong Skype/Microsoft account, or
   • The credit may have been deactivated after not being used for 180 days. In that case, it can be reactivated from the Skype credit reactivation page referenced in the community guidance.
5. How to see whether any credit is still present:
   • Sign in to the Skype Dial Pad; the Skype Credit balance appears next to the profile picture.
     Details are in the “How do I check my Skype account balance and purchase history?” article.

If the credit is missing or charges look wrong, use the purchase history and order status guidance in the billing article, and if needed, contact Skype/Microsoft customer service and request a refund according to Skype’s refund policy.

References:

• Why has my credit/debit card been charged when I haven't made a Skype purchase?
• Skype is retiring in May 2025: What you need to know
• How do I check my Skype account balance and purchase history?
• Skype help & learning
• Troubleshooting Skype subscriptions
• Why was I charged a certain price for a call?
• How do I get dialpad in Skype? I want to use my credit - Microsoft Q&A