316 questions
316 questions with Surface | Surface Laptop | Safety and security tags
2 answers
Flickering screen and BitLocker key
The screen on my Surface laptop is flickering. I have gone through all the options listed in various places, except for the Troubleshoot Restart which is asking for a BitLocker code. It is a private computer (not set up by an organization). I never set…
Surface | Surface Laptop | Safety and security
asked 2026-03-11T11:33:48.92+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(73.60000000000001, 64%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJG%3C/text%3E%3C/svg%3E)
John Guiver
0
Reputation points
edited an answer 2026-03-12T08:40:12.14+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 12%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECN%3C/text%3E%3C/svg%3E)
Clary-N
9,005
Reputation points Microsoft External Staff
Moderator
2 answers
Forgotten admin details
I have forgotten my user admin password but i know my username and i need to update my laptop. Can anyone help me on where and how to get this information? I have a windows surface pro 7+.
Surface | Surface Laptop | Safety and security
316 questions
asked 2026-02-22T08:33:03.02+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(307.2, 50%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAN%3C/text%3E%3C/svg%3E)
Alexis Ngo (Bunbury Catholic College - Bunbury)
0
Reputation points
commented 2026-02-25T15:31:11.0066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
S.Sengupta
29,426
Reputation points MVP
Volunteer Moderator
1 answer
cant log into microsoft due to another account is logged
Bought a computer from the microsoft store off of amazon. We have had it for about 4 years now and i went to factory reset it so i can give it to someone else but the computer is looked but a email that is in the uk. its ******@hotmail.co.uk. so i cant…
Surface | Surface Laptop | Safety and security
316 questions
asked 2026-02-21T20:09:38.6833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(156.8, 15%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EUO%3C/text%3E%3C/svg%3E)
University of Houston Football Video
0
Reputation points
commented 2026-02-23T17:04:49.9+00:00
University of Houston Football Video
0
Reputation points
2 answers
Incorrect pin and no other option for how to sign into laptop
I have a Surface laptop, 7th edition. Generally when I use it it uses facial recognition to sign in. The other day I tried to use my pin number, it told me the pin number was incorrect. Since then I've tried to change the pin number but was not given an…
Surface | Surface Laptop | Safety and security
316 questions
asked 2026-02-18T18:26:48.32+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 43%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERL%3C/text%3E%3C/svg%3E)
Rachelle Luedemann
0
Reputation points
edited an answer 2026-02-19T01:15:47.86+00:00
S.Sengupta
29,426
Reputation points MVP
Volunteer Moderator
2 answers
One of the answers was accepted by the question author.
I have a Surface Laptop 5 - Cant enable Secure Boot
My Surface Laptop 5 - 13.5 in. i5/8/256 Serial number [Moderator note: PII removed]. I cannot enable Secure Boot. I have tried the UEFI Menu under Security and selecting Change Secure Boot Configuration to Microsoft only but the message is that the…
Surface | Surface Laptop | Safety and security
316 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(105.60000000000001, 60%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIA%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 33%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELN%3C/text%3E%3C/svg%3E)
1 answer
Bios password
[Moderator's note: PII removed] "Hello, I have a Surface Laptop 3 and I have forgotten the BIOS password. I can send you the device's serial number and the rest of its details. I would appreciate it if you could help me resolve this issue."
Surface | Surface Laptop | Safety and security
316 questions
asked 2026-02-17T19:52:42.88+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(313.6, 84%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMM%3C/text%3E%3C/svg%3E)
mohammad moharami
0
Reputation points
answered 2026-02-18T03:49:54.65+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(278.4, 37%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHK%3C/text%3E%3C/svg%3E)
Huy-K
9,940
Reputation points Microsoft External Staff
Moderator
5 answers
Secure boot error - new surface
Unable to set secure boot. Error: The system failed to update secure boot certificate keyset. The state of secure boot on this system has not been modified. Please reboot the system to try again, or open surface uefi settings and select a different…
Surface | Surface Laptop | Safety and security
316 questions
asked 2025-12-12T13:19:15.06+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(9.6, 31%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERD%3C/text%3E%3C/svg%3E)
Ruszkowski Dawid
20
Reputation points
edited a comment 2026-02-16T03:24:33.77+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(32, 73%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EK%3C/text%3E%3C/svg%3E)
Kon
0
Reputation points
2 answers
Surface 3 Laptop UEFI Mode password recovery
I forgot my Surface 3 Laptop UEFI Mode password, Windows 11. may you please help me recover it
Surface | Surface Laptop | Safety and security
316 questions
asked 2026-02-14T07:42:14.89+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(38.4, 52%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPA%3C/text%3E%3C/svg%3E)
PRO ACTIVE EDITORS LTD PTY FINANCIAL SERVICES
0
Reputation points
answered 2026-02-14T17:02:59.8433333+00:00
Barb Bowman
80,695
Reputation points MVP
Volunteer Moderator
2 answers
Laptop stuck on windows logo after using bitlocker recovery key
My latop suddenly asked for the bitlocker recovery key, accepted it and started the restart. But has been stuck as the windows logo on a black screen for 90mins now and not changing. I would like to get it off this screen to actually be able to log in…
Surface | Surface Laptop | Safety and security
316 questions
asked 2026-02-10T20:35:46.71+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(275.2, 3%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHF%3C/text%3E%3C/svg%3E)
holly findlay
0
Reputation points
answered 2026-02-10T23:45:45.97+00:00
S.Sengupta
29,426
Reputation points MVP
Volunteer Moderator
1 answer
Why doesn't my SL7 show up in find my devices
I have a surface laptop 7 and just noticed it doesn't show up in microsoft find my device despite having every toggle in privacy settings switched to on. Anyone have any ideas?
Surface | Surface Laptop | Safety and security
316 questions
asked 2026-02-08T20:35:06.5766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(163.2, 70%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EI%3C/text%3E%3C/svg%3E)
Isaac
0
Reputation points
commented 2026-02-09T16:31:19.4166667+00:00
Barb Bowman
80,695
Reputation points MVP
Volunteer Moderator
2 answers
Need help securing stolen laptop data.
Hello. A few months ago my Microsoft surface laptop 5 was stolen and has been used several times. We tried to use the find my device feature to seize it. But as the location was quite inaccurate, and would fluctuate we did not manage to find it…
Surface | Surface Laptop | Safety and security
316 questions
asked 2026-02-06T01:18:05.2833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous
recommended 2026-02-06T13:55:33.71+00:00
Barb Bowman
80,695
Reputation points MVP
Volunteer Moderator
2 answers
Is what I received stolen or not
When someone gives you a laptop how do you find out if it's stolen not.
Surface | Surface Laptop | Safety and security
316 questions
asked 2026-01-28T14:29:48.43+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(179.20000000000002, 35%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJM%3C/text%3E%3C/svg%3E)
John MANU
0
Reputation points
commented 2026-01-29T18:10:48.43+00:00
Barb Bowman
80,695
Reputation points MVP
Volunteer Moderator
1 answer
Bitlocker Issue
Microsoft stopped supporting windows 10 versions as of 10/14/2025. Just so happens on the same day there was supposedly update that caused a BitLocker glitch that now has locked me and others out of their devices. I never had a bitlocker recovery key. I…
Surface | Surface Laptop | Safety and security
316 questions
asked 2025-11-16T21:23:05.9+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(195.2, 52%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVL%3C/text%3E%3C/svg%3E)
Valerie Lopez
0
Reputation points
commented 2026-01-23T22:26:10.6466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(195.2, 6%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKB%3C/text%3E%3C/svg%3E)
Kurt Byrd
0
Reputation points
1 answer
how to claim a price match refund
claim partial refund on surface laptop purchased nov 2025
Surface | Surface Laptop | Safety and security
316 questions
asked 2026-01-22T17:11:02.7233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(67.2, 73%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERT%3C/text%3E%3C/svg%3E)
Richard Tillett
0
Reputation points
answered 2026-01-22T17:37:23.1333333+00:00
Barb Bowman
80,695
Reputation points MVP
Volunteer Moderator
1 answer
Microsoft broke my laptop remotely and now I don't know where my laptop is
I have a surface laptop 4 I bought it nearly 2 years ago from jbhi-fi I also got extra warranty with them which is valid until 2028. I contact online Microsoft support last week on the 6th august 2025 about internet connectivity issues. I go through 4…
Surface | Surface Laptop | Safety and security
316 questions
asked 2025-08-15T03:32:08.16+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(54.400000000000006, 46%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMK%3C/text%3E%3C/svg%3E)
Madalin kruger
0
Reputation points
answered 2026-01-22T06:13:35.5366667+00:00
S.Sengupta
29,426
Reputation points MVP
Volunteer Moderator
1 answer
Why are websites blocked that I want?
Why have I been blocked? It says: This website is using a security service to protect itself from online attacks. The action you just performed triggered the security solution. There are several actions that could trigger this block including submitting…
Surface | Surface Laptop | Safety and security
316 questions
asked 2025-08-01T14:20:52.88+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(224.00000000000003, 39%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERM%3C/text%3E%3C/svg%3E)
Robert Metzger
5
Reputation points
commented 2026-01-18T19:57:31.77+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(252.8, 7.000000000000001%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESR%3C/text%3E%3C/svg%3E)
stephane reynouard
0
Reputation points
1 answer
I'm having troubling turning off all VM on my surface laptop 4, to be able to use Hatch Embroidery 3
So I've got a Hatch embrodery 3 trial to use however it wont run in a virtual machine, I've contacted Hatch who essentially decided that due to the spec level of my surface vs their software they werent really going to help any further. I have tried…
Surface | Surface Laptop | Safety and security
316 questions
asked 2026-01-16T22:50:27.8333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(86.4, 88%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJB%3C/text%3E%3C/svg%3E)
james b
0
Reputation points
answered 2026-01-16T22:50:42.81+00:00
Q&A Assist
2 answers
How to find serial number of computer if I lost it
I lost my computer and need to get the serial number
Surface | Surface Laptop | Safety and security
316 questions
asked 2026-01-12T14:36:49.8666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(19.2, 73%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAR%3C/text%3E%3C/svg%3E)
Arwen R Hamilton
0
Reputation points
edited an answer 2026-01-15T15:15:38.3733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 44%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJQ%3C/text%3E%3C/svg%3E)
Jess-Q
8,550
Reputation points Microsoft External Staff
Moderator
3 answers
My new Surface laptop keeps disappearing from my list of registered devices - how can I fix that?
I recently bought a Surface Laptop 7. I installed and successfully registered it as a device linked to my Microsoft. However, within a few hours I noticed that the touchscreen was faulty and returned it to Microsoft to be repaired. The laptop was…
Surface | Surface Laptop | Safety and security
316 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 81%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETW%3C/text%3E%3C/svg%3E)
1 answer
Surface (2014) won't let me log in
I cannot seem to log into my 2014 Surface. I last used it in 2018 or 2019. I forgot my password but I reset my Microsoft password and it is saying it is still wrong. I reset it many times and even added the Surface device in my account. I also tried…
Surface | Surface Laptop | Safety and security
316 questions
asked 2026-01-08T05:38:01.1633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(156.8, 95%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EF%3C/text%3E%3C/svg%3E)
Fariha
0
Reputation points
answered 2026-01-08T05:38:11.2766667+00:00
Q&A Assist