23,870 questions with Microsoft 365 and Office | Subscription, account, billing | For home | Windows tags

Sort by: Updated
Updated Created Answers
2 answers

I want to cancel a duplicate account

I want to cancel a duplicate account that I can't access anymore

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-03-12T22:12:49.91+00:00
Elia Lopez 0 Reputation points
answered 2026-03-12T23:04:19.92+00:00
Tin Luna 23,135 Reputation points Independent Advisor
1 answer One of the answers was accepted by the question author.

Subscription is on email account I can no longer access.

My Microsoft 365 office subscription is set to a work email that I am no longer able to access. I believe the email itself was shut down, therefore there is no way for me to access it at all. I would like to move my subscription over to my current email…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-03-12T19:58:06.24+00:00
Liam Dunning 0 Reputation points
accepted 2026-03-12T21:04:18.17+00:00
Liam Dunning 0 Reputation points
0 answers

Business product lic

how do I retrieve my MS business Lic..... 630-BBDP Acrobat for Microsoft Office Home 2024 Bndl 1 630-BBDR Microsoft Office Home & Business 2024 for Acrobat Bndl 1 634-CHLS McAfee+ Premium 1-year 1 658-BCCO McAfee+ Premium 30-day trial 1 320-BEUD…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-03-12T19:59:38.1666667+00:00
Dr. Joseph Blanchard 0 Reputation points
edited the question 2026-03-12T20:04:34.38+00:00
Clover-L 5 Reputation points Microsoft External Staff Moderator
1 answer

Account hacked - I can still sign in but no access to 2phase Authentication Code and won't allow me to add to the authentication app now saying its not recognised?

Noticed some of my folders and files had been moved and deleted. Lost access to the authenticator app code so I can't reset things myself. Can't find a contact number for Microsoft to assist me. Thank you for reading

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-03-02T09:44:09.2666667+00:00
Chris 0 Reputation points
edited an answer 2026-03-12T19:31:05.0566667+00:00
Katerina-N 6,775 Reputation points Microsoft External Staff Moderator
0 answers

LinkedIn Premium Student Offer – Activation Email Missing

Hello, I redeemed the Microsoft M365 + LinkedIn Premium Student Offer on February 15, but I never received the LinkedIn Premium activation email. Today is March 12, so it has been 27 days. LinkedIn’s help page says this promotion has ended and that all…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-03-12T19:19:46.1333333+00:00
Ahnaf Kamal 0 Reputation points
edited the question 2026-03-12T19:21:43.08+00:00
Clover-L 5 Reputation points Microsoft External Staff Moderator
3 answers

How can I chat with a live Microsoft support agent??????

I've been going in circles trying to find and access Microsoft for 365 in my account. I cannot even find a contact support link for any form of live chat. What's up with this?

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-03-12T16:22:00.74+00:00
Mark 0 Reputation points
answered 2026-03-12T18:32:45.07+00:00
Clint power 0 Reputation points
2 answers One of the answers was accepted by the question author.

Device not recognized in Microsoft Account after repair and factory reset

I sent my PC for repair shortly after purchasing it, and since then I’ve been experiencing issues with how the device appears in my Microsoft Account. Recently, I performed a factory reset to try to fix the situation, but the problem persists. Although…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-03-11T20:52:18.8366667+00:00
Cláudia Faria 20 Reputation points
accepted 2026-03-12T18:15:15.92+00:00
Cláudia Faria 20 Reputation points
1 answer

messages from Cloud Team announcing my account will be blocked

Hi, I keep receiving messages saying that my account will be blocked and my pics erased by 3/31 if I do not renew my stockage plan in fact my account will be blocked as of 3/15. How do I know if this is a scam or not? Thank you

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-03-12T16:22:37.56+00:00
Gabrielle Hosman 0 Reputation points
answered 2026-03-12T16:58:00.12+00:00
EmilyS726 213K Reputation points Independent Advisor
2 answers

From Family to premium

I recently attempted to upgrade my subscription from family to Premium and instead of accounting for the amount already paid, it wanted to charge me the full price. How do I upgrade while including amount already paid? PS i have already paid the full…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-03-12T13:47:33.29+00:00
Zakaria Berrada 0 Reputation points
commented 2026-03-12T14:47:04.36+00:00
Stefan Blom 335.2K Reputation points MVP Volunteer Moderator
2 answers

An error message when adding an additional e-mail address in Microsoft Account

When adding an additional e-mail address in Microsoft Account, the error message is displayed: This email belongs to an organization, so you could lose access if you leave. Please enter a different email address. The e-mail address in question has…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2025-10-23T13:01:06.33+00:00
Arturas Kuliesas 0 Reputation points
commented 2026-03-12T14:03:59.4166667+00:00
anna HH 0 Reputation points
3 answers

Bitdefender Permissions

I am having problems to activate Email protection on the Bitdefender client for a office 365 account that does not have administrative permissions on office 365. For a uer with admin privilegies everything is working. This is the message that…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-03-11T14:35:52.78+00:00
Daniel Sousa 0 Reputation points
answered 2026-03-12T13:56:08.9766667+00:00
IGYQ 17,450 Reputation points Independent Advisor
3 answers

Subscription upgrade from family to premium charges full amount, not delta of what I have already paid

I recently attempted to upgrade my subscription from family to Premium and instead of accounting for the $129 I already paid it wanted to charge me the full $199. How do I upgrade while including amount already paid

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2025-11-19T18:44:50.18+00:00
Kenneth McGowen 25 Reputation points
answered 2026-03-12T13:43:23.76+00:00
Zakaria Berrada 0 Reputation points
2 answers

I need to update my payment information

I need to update my payment information on my microsoft account. I do not see anywhere on line to do that.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-01-27T14:33:28.8466667+00:00
Rosemary Steger 0 Reputation points
commented 2026-03-12T12:22:50.9766667+00:00
Joseph Fanelle 0 Reputation points
0 answers

renovei A ASSINATURA MAS AINDA CONSTA COMO CANCELADA

renovei A ASSINATURA MAS AINDA CONSTA COMO CANCELADA; E QUANDO VOU FAZER UM NOVO PAGAMENTO DÁ ERRO E NÃO ME PERMITE

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-03-12T11:26:26.3966667+00:00
EVELINE CUNHA COSTA 0 Reputation points
2 answers

Why is Microsoft Harassing Me?

Why do i get a notification almost every time i open excel when i have already paid

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-03-12T07:02:18.3066667+00:00
Ken Williams 0 Reputation points
commented 2026-03-12T07:38:51.2+00:00
DaveM121 851.1K Reputation points Independent Advisor
2 answers

change a recovery email address that has been disabled

My husband's recovery email address for MS365 family plan is no longer usable. How do I change a recovery email address that has been disabled?

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-03-12T02:44:08.2066667+00:00
Tamra Zehner 0 Reputation points
answered 2026-03-12T03:51:52.35+00:00
Gunasekar N 60,795 Reputation points Independent Advisor
1 answer

how to cancel office 365

I am unable to cancel my office 365 subscription and i want to join my husband's family plan

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-03-01T17:17:25.5766667+00:00
Chris Behm 0 Reputation points
commented 2026-03-12T03:22:54.7+00:00
FlexMind Psychotherapy 0 Reputation points
2 answers

I'm getting charges on my credit card that I did not apply

I checked my banking account for the last 3 months I've been charged a fee and I would like to know what this is for

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-03-12T02:10:35.82+00:00
susan Johnson 0 Reputation points
answered 2026-03-12T02:56:05.6866667+00:00
Gunasekar N 60,795 Reputation points Independent Advisor
1 answer

why it still appears to update my payment while I have already and PAID

My account is up to date and its been paid for; its been longer than 24-48hrs since them

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-03-12T00:09:05.7033333+00:00
Ryan Niebuhr 0 Reputation points
answered 2026-03-12T00:43:45.0533333+00:00
Estrella721 34,445 Reputation points Independent Advisor
1 answer

My microsoft office purchase is not working

My Microsoft office was expiring and it said I could buy and I did but even though I installed it, word and ppt keep telling me it is about to expire

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-03-11T22:26:29.2066667+00:00
Palma M. Shaw 0 Reputation points
answered 2026-03-11T22:26:54.4633333+00:00
Q&A Assist