I want to cancel a duplicate account

Greetings!

This is Tin, looks like you have 2 subscription with 2 accounts, and you would like to cancel the other one but you can't access it anymore. What is the error message that you're getting when trying access it? Have you tried to reset the password already? If not, you can do it from here:

https://account.live.com/ResetPassword.aspx

In case you're unable to recover it, it would be best to reach the MS Accounts & Billing to check on it:

Kindly open this link: https://support.microsoft.com/en-us/contactus/

Ensure that your MS Account has been signed in (You can use the other account for now since you don't have access with the other one)

Type "Chat with an agent" and hit Enter.

Please click the "Contact support"

Please select the "Products and services"

Please follow the prompts to connect with a live agent.

You may also choose the "Call me back" option if you prefer to receive a call.

Once you're connected to the Live Agent, please let them know about your issue so they could check your account and address your concern.

Thank you,

Christine

Canceling a duplicate Microsoft 365/Microsoft account that cannot be accessed depends on whether the account and subscription credentials are available.

1. If sign-in details for the duplicate account are known
   1. Go to https://account.live.com and sign in with the account whose subscription should be canceled.
   2. Go to Subscriptions or Services & subscriptions.
   3. Select Manage for the Microsoft 365 subscription linked to that account.
   4. Follow the steps to cancel the subscription. Canceling the subscription does not delete the Microsoft account; the account remains but will no longer renew.
2. If there are two separate Microsoft accounts and only one should be kept
   1. It is not possible to merge two Microsoft accounts or move purchases/data between them.
   2. The only supported approach is:
      • Close the Microsoft account that should no longer be used.
      • Optionally add its email address as an alias to the account that will be kept (after freeing that email from the old account).
   3. To free the email on the duplicate account:
      • Sign in to https://account.live.com with the duplicate account.
      • Go to Your info → Sign-in preferences (or Manage how you sign in).
      • Add a new alias (for example, a new Outlook.com address) and make it the primary alias.
      • Remove the old email alias from this account so that email address can later be added as an alias to the main account.
   4. After that, close the duplicate Microsoft account by following the steps in How to close your Microsoft account. The account is marked for closure and will be permanently deleted after the chosen 30- or 60-day period.
3. If the duplicate account cannot be accessed at all (no password, no recovery info)
   • Canceling or closing it directly through Microsoft requires passing account security and recovery checks. Without that, cancellation via Microsoft is very difficult because of security protections.
   • If the issue is only unwanted subscription charges and sign-in is impossible, canceling the recurring payment through the bank or card issuer is an alternative, as described in similar billing scenarios.
4. If there are two subscriptions and only one is needed
   • Sign in separately to each Microsoft account that is being charged and cancel the subscription on the one that should no longer renew. The Microsoft account itself will remain available even after the subscription is canceled.

For any case where sign-in is possible but there are sign-in issues (error codes, verification problems), use the Microsoft Sign-in Helper tool referenced below.

References:

• Which account do you want to use?
• I can't sign in to my Microsoft account
• How do I close my account for Skype?
• Close your Outlook.com account
• How to add or remove an account in Microsoft OneDrive
• I am paying for two subscriptions - Microsoft Q&A
• I realize I have 2 different accounts. How do I combine the 2? - Microsoft Q&A
• How to Cancel Microsoft 365 subscription if you do not have account info? Or get anyone to help? - Microsoft Q&A
• i have been charged twice - Microsoft Q&A
• Request refund - Microsoft Q&A