My microsoft office purchase is not working

The apps still show “about to expire” because the new purchase or renewal has not fully completed activation on the device.

Follow these steps in order:

1. Confirm the subscription renewed successfully
   • Go to the Microsoft account Services & subscriptions page: sign in with the same account used to buy or renew Microsoft 365.
   • Verify that the Microsoft 365 subscription is listed and that the expiration date is in the future.
   • If the expiration date is not correct, contact Microsoft Support as described in the article.
2. If a product key was bought in a store or from a retailer
   • If a physical box or card was purchased, or an email with a product key was received, the subscription does not start until that key is redeemed.
   • Go to the setup/renew page mentioned in the documentation and enter the product key, or follow the link in the email receipt.
   • After redeeming, close all Office apps (Word, PowerPoint, etc.) and reopen them so the message can clear.
3. Reactivate from the subscription notice in the app
   • Open Word or PowerPoint.
   • If a yellow bar appears with RENEW YOUR SUBSCRIPTION, select Buy and complete the steps (if this was not done or did not finish).
   • If it shows SUBSCRIPTION EXPIRED, select Reactivate, then Buy, or Enter Key if a new, unused product key was purchased.
   • When finished, close all Office apps and open them again.
4. If the apps still say they are expiring
   • Check again online that the renewal shows correctly and the expiration date is updated.
   • If the subscription looks correct online but the apps still show warnings, use the “Unlicensed Product and activation errors in Office” guidance:
     • Make sure to sign in to Office with the same Microsoft account that shows the active subscription.
     • Check for multiple copies of Office installed on the PC and keep only the one associated with the active subscription, as multiple installs can cause activation conflicts.
5. If the problem continues
   • Use the “Problems renewing a Microsoft 365 subscription” guidance and contact Microsoft Support from there for account-specific help.
   • While resolving the issue, Word, PowerPoint, and other apps can be used in a web browser via Office.com / Microsoft365.com as mentioned in the documentation.

References:

• A subscription notice appears when I open a Microsoft 365 application
• Unlicensed Product and activation errors in Office
• Problems renewing a Microsoft 365 subscription
• Troubleshoot installing Office