1,267 questions with Surface | Surface Laptop | Performance and maintenance tags

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2 answers

Surface Laptop touchpad and mouse stop clicking at random have to hit ctl-alt-del-esc to fix it

I bought a new Surface Laptop (Copilot+ PC, 13.8-inch - Snapdragon X Elite (12 Core), 64GB RAM, 1TB SSD. I am having terrible problems with the touchpad. I purchased a logi lift mouse to use with the laptop, connected via bluetooth. I have a monitor…

Surface | Surface Laptop | Performance and maintenance
asked 2026-02-22T19:55:12.4433333+00:00
Ronnie Raben 0 Reputation points
answered 2026-03-12T03:57:50.82+00:00
Ronnie Raben 0 Reputation points
3 answers One of the answers was accepted by the question author.

my laptop keyboard has stopped working

hi I was trying to instal a bluetooth keyboard when just in some of the settings my actual windows keyboard that is attached to my laptop has stopped working It's not typing at all and I'm needing to use the the screen keyboard like in tablet mode or…

Surface | Surface Laptop | Performance and maintenance
asked 2026-02-17T17:12:02.47+00:00
LucyS 60 Reputation points
commented 2026-03-11T08:22:37.23+00:00
Clary-N 9,005 Reputation points Microsoft External Staff Moderator
2 answers

Laptop Repair Needed. Under warranty

We have a Microsoft Surface laptop that needs repair. It is under warranty. How do I go about getting this fixed?

Surface | Surface Laptop | Performance and maintenance
asked 2026-03-10T21:46:33.8433333+00:00
Lori Vernon 0 Reputation points
edited an answer 2026-03-11T01:03:51.22+00:00
S.Sengupta 29,426 Reputation points MVP Volunteer Moderator
3 answers One of the answers was accepted by the question author.

How can I remove McAfee Norton Pop Ups on Windows 11? It is not showing up on Apps or Task Manager.

I have a 1 year old Surface Pro 11 with Windows 11 and have followed suggestions for removing McAfee/Norton Pop-Ups but there are no McAfee Apps in the Apps list or in Task Manager. I'm looking for a solution to this problem or any help the community…

Surface | Surface Laptop | Performance and maintenance
asked 2026-02-09T22:06:07.02+00:00
Rick Eisen 20 Reputation points
commented 2026-03-10T03:44:31.5733333+00:00
kathryn Fletcher 0 Reputation points
2 answers

Damaged the Laptop when it was sent for Diagnosis and repair as needed. How to file a complaint

I contact the Microsoft Support services regarding an issue with the USB port. The remote service to resolve the issue did not help. A service ticket was created to ship it to the service center in Texas. Upon receiving the device after service, it…

Surface | Surface Laptop | Performance and maintenance
asked 2026-03-07T01:47:07.9633333+00:00
RAJA 0 Reputation points
answered 2026-03-07T13:42:54.9566667+00:00
S.Sengupta 29,426 Reputation points MVP Volunteer Moderator
2 answers

keyboard issue

some of the keyboard letters are interchanged. This is on the microsoft surface laptop bought recently.

Surface | Surface Laptop | Performance and maintenance
asked 2026-03-05T12:39:00.6966667+00:00
srikanth aluru 0 Reputation points
commented 2026-03-07T08:02:43.3766667+00:00
Clary-N 9,005 Reputation points Microsoft External Staff Moderator
3 answers

MS Surface 13in first Ed with Snapdragon keyboard intermittently freezes

MS Surface 13in first Ed with Snapdragon keyboard and mouse intermittently freezes. I took the first laptop back and explained the problem, and they kindly gave me a new laptop, but the problem has persisted. This issue continues to occur over multiple…

Surface | Surface Laptop | Performance and maintenance
asked 2025-10-21T21:43:23.87+00:00
Alex Langdon-Jones 10 Reputation points
commented 2026-03-06T17:43:18.1566667+00:00
Jodi Zandel 0 Reputation points
1 answer

Windows PC using excessive storage - temp folder grows fast

Hello, A Surface laptop I am working on continues to have abnormal space usage on its only SSD. It has a 256 GB SSD and yesterday I cleared 90 GB of temp files from %appdata%/user/local/temp. Today we are seeing the disc space usage growing once…

Surface | Surface Laptop | Performance and maintenance
asked 2026-03-04T19:02:17.5533333+00:00
Ben Payne 30 Reputation points
answered 2026-03-04T23:04:19.5+00:00
Marcin Policht 82,360 Reputation points MVP Volunteer Moderator
2 answers

I created a service order but have not received a shipping label

I created a serivce order 2045148118 but have not received a shipping label after 5 days. I just want to ship the surface laptop back as it is still under warranty. In Australia

Surface | Surface Laptop | Performance and maintenance
asked 2026-03-04T07:37:29.8766667+00:00
Vicki Burgess 0 Reputation points
edited an answer 2026-03-04T13:43:56.6666667+00:00
Thomas4-N 10,990 Reputation points Microsoft External Staff Moderator
1 answer

Settings will not open on my surface laptop

Surface Laptop Issue, I can not open setting on my Surface Laptop.

Surface | Surface Laptop | Performance and maintenance
asked 2026-03-03T14:24:57.9333333+00:00
Paul Johnson 0 Reputation points
answered 2026-03-04T01:24:47.38+00:00
S.Sengupta 29,426 Reputation points MVP Volunteer Moderator
2 answers

Hardware Issue- Buyer Beware

I purchased my Surface 7 laptop in August of 2024, before I started law school. Only to find out after the warranty expired that the Surface laptop I spent over $2,000 on for school was subject to hardware issues. Microsoft knew about this defect in its…

Surface | Surface Laptop | Performance and maintenance
asked 2026-03-03T06:27:53.6+00:00
Andrea Broe 0 Reputation points
answered 2026-03-03T07:16:07.7966667+00:00
Andrea Broe 0 Reputation points
1 answer One of the answers was accepted by the question author.

certain keys wont work on my laptop

i own a surface laptop and for some reason my l and k keys as well as the number keys wont work. they randomly stopped working and i tried turning on and off my computer to no avail what should i do? edit: nvm, was just debris. got it to work :)

Surface | Surface Laptop | Performance and maintenance
asked 2026-03-02T14:07:31.42+00:00
Ise Mullally 20 Reputation points
accepted 2026-03-02T14:11:09.1566667+00:00
Ise Mullally 20 Reputation points
1 answer

Surface Laptop Studio - high fan sound when playing audio

Hi, I just did a windows recovery on my windows studio laptop and installed a new win 11 OS version. i also updated the driver from Microsoft website with the surface studio laptop package. i noticed that when i play music or when the laptop plays any…

Surface | Surface Laptop | Performance and maintenance
asked 2026-02-27T20:19:29.5166667+00:00
Rowell de Castro 0 Reputation points
answered 2026-02-28T02:30:10.3933333+00:00
S.Sengupta 29,426 Reputation points MVP Volunteer Moderator
2 answers One of the answers was accepted by the question author.

Qualcomm Display Service (4 times) and Hardware Error

Description Faulting Application Path: C:\Windows\System32\DriverStore\FileRepository\qcdpps8380.inf_arm64_602d28951530038a\ARM64\qcdpps.exe Problem signature Problem Event Name: BEX64 Application Name: qcdpps.exe Application…

Surface | Surface Laptop | Performance and maintenance
asked 2026-02-23T11:48:41.55+00:00
Boon Ann Lim 40 Reputation points
commented 2026-02-27T15:01:21.87+00:00
Boon Ann Lim 40 Reputation points
2 answers

Keyboard lifting / swelling battery

I have a surface laptop model 1769. First, I couldn’t fully close the screen (there was a gap) so it wouldn’t turn off just by putting the screen down. Now the keyboard is lifting and it looks like the battery is swelling. Saw some similar posts on this…

Surface | Surface Laptop | Performance and maintenance
asked 2026-02-25T21:59:31.2633333+00:00
Tammy Kats 0 Reputation points
commented 2026-02-27T06:19:42.88+00:00
Lychee-Ng 15,480 Reputation points Microsoft External Staff Moderator
2 answers

Letter 'p' and right arrow keys are not working on my Surface laptop 3

I tried rebooting the laptop. Windows is up to date. Drivers are up to date. Still not working

Surface | Surface Laptop | Performance and maintenance
asked 2026-02-26T23:01:43.13+00:00
Gourav Jhanwar 0 Reputation points
answered 2026-02-27T00:46:17.1533333+00:00
S.Sengupta 29,426 Reputation points MVP Volunteer Moderator
1 answer

keyboard pad is not responding to tapping

keyboard pad of my Microsoft Surface laptop is not responding to tapping. Half of the time I hve to tap a few times moving from one part of the pad to another

Surface | Surface Laptop | Performance and maintenance
asked 2026-02-25T04:28:24.9633333+00:00
SV 0 Reputation points
commented 2026-02-26T10:43:30.72+00:00
Ian-T 7,620 Reputation points Microsoft External Staff Moderator
2 answers

Surface Pro 9 has a very faint, sweet, chemical smell coming from the vents

So I noticed that my surface pro 9 has a weird smell coming from the vents and I'm not exactly sure why. I've also noticed that there is a pressure spot in the middle of my screen and the device gets really hot really fast. The laptop is around 2 years…

Surface | Surface Laptop | Performance and maintenance
asked 2026-02-24T02:41:44.3033333+00:00
Hamzah Kattan 0 Reputation points
answered 2026-02-24T16:44:51.5433333+00:00
Ian-Ng 10,515 Reputation points Microsoft External Staff Moderator
2 answers

SURFACE LAPTOP 5 IS GARBAGE

I purchased a surface laptop 5 in may 2024. I have had nothing but issues. In August 2025 I had to send it in for repair due to battery issues. Then I had to send it back in Feb 2026 and was issued a refurbished laptop. Now the laptop that was delivered…

Surface | Surface Laptop | Performance and maintenance
asked 2026-02-20T22:07:15.1533333+00:00
Tracy Gilman 0 Reputation points
edited an answer 2026-02-21T01:19:02.82+00:00
S.Sengupta 29,426 Reputation points MVP Volunteer Moderator
2 answers

Phone app won't answer my android phone

My Android phone app won't answer my phone. I hear it ringing but there isn't any way to answer. Messaging & photos work fine but when it rings, nothing pops up to answer. Checked all the common answer from AI

Surface | Surface Laptop | Performance and maintenance
asked 2026-02-12T23:17:15.62+00:00
jim stephens 0 Reputation points
edited an answer 2026-02-13T01:35:04.54+00:00
S.Sengupta 29,426 Reputation points MVP Volunteer Moderator