1,267 questions
1,267 questions with Surface | Surface Laptop | Performance and maintenance tags
2 answers
Surface Laptop touchpad and mouse stop clicking at random have to hit ctl-alt-del-esc to fix it
I bought a new Surface Laptop (Copilot+ PC, 13.8-inch - Snapdragon X Elite (12 Core), 64GB RAM, 1TB SSD. I am having terrible problems with the touchpad. I purchased a logi lift mouse to use with the laptop, connected via bluetooth. I have a monitor…
Surface | Surface Laptop | Performance and maintenance
asked 2026-02-22T19:55:12.4433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(83.2, 68%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERR%3C/text%3E%3C/svg%3E)
Ronnie Raben
0
Reputation points
answered 2026-03-12T03:57:50.82+00:00
Ronnie Raben
0
Reputation points
3 answers
One of the answers was accepted by the question author.
my laptop keyboard has stopped working
hi I was trying to instal a bluetooth keyboard when just in some of the settings my actual windows keyboard that is attached to my laptop has stopped working It's not typing at all and I'm needing to use the the screen keyboard like in tablet mode or…
Surface | Surface Laptop | Performance and maintenance
1,267 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(272, 99%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EL%3C/text%3E%3C/svg%3E)
2 answers
Laptop Repair Needed. Under warranty
We have a Microsoft Surface laptop that needs repair. It is under warranty. How do I go about getting this fixed?
Surface | Surface Laptop | Performance and maintenance
1,267 questions
asked 2026-03-10T21:46:33.8433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(262.40000000000003, 69%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELV%3C/text%3E%3C/svg%3E)
Lori Vernon
0
Reputation points
edited an answer 2026-03-11T01:03:51.22+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
S.Sengupta
29,426
Reputation points MVP
Volunteer Moderator
3 answers
One of the answers was accepted by the question author.
How can I remove McAfee Norton Pop Ups on Windows 11? It is not showing up on Apps or Task Manager.
I have a 1 year old Surface Pro 11 with Windows 11 and have followed suggestions for removing McAfee/Norton Pop-Ups but there are no McAfee Apps in the Apps list or in Task Manager. I'm looking for a solution to this problem or any help the community…
Surface | Surface Laptop | Performance and maintenance
1,267 questions
asked 2026-02-09T22:06:07.02+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(16, 6%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERE%3C/text%3E%3C/svg%3E)
Rick Eisen
20
Reputation points
commented 2026-03-10T03:44:31.5733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(137.6, 20%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKF%3C/text%3E%3C/svg%3E)
kathryn Fletcher
0
Reputation points
2 answers
Damaged the Laptop when it was sent for Diagnosis and repair as needed. How to file a complaint
I contact the Microsoft Support services regarding an issue with the USB port. The remote service to resolve the issue did not help. A service ticket was created to ship it to the service center in Texas. Upon receiving the device after service, it…
Surface | Surface Laptop | Performance and maintenance
1,267 questions
asked 2026-03-07T01:47:07.9633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(86.4, 59%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ER%3C/text%3E%3C/svg%3E)
RAJA
0
Reputation points
answered 2026-03-07T13:42:54.9566667+00:00
S.Sengupta
29,426
Reputation points MVP
Volunteer Moderator
2 answers
keyboard issue
some of the keyboard letters are interchanged. This is on the microsoft surface laptop bought recently.
Surface | Surface Laptop | Performance and maintenance
1,267 questions
asked 2026-03-05T12:39:00.6966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 40%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESA%3C/text%3E%3C/svg%3E)
srikanth aluru
0
Reputation points
commented 2026-03-07T08:02:43.3766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 12%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECN%3C/text%3E%3C/svg%3E)
Clary-N
9,005
Reputation points Microsoft External Staff
Moderator
3 answers
MS Surface 13in first Ed with Snapdragon keyboard intermittently freezes
MS Surface 13in first Ed with Snapdragon keyboard and mouse intermittently freezes. I took the first laptop back and explained the problem, and they kindly gave me a new laptop, but the problem has persisted. This issue continues to occur over multiple…
Surface | Surface Laptop | Performance and maintenance
1,267 questions
asked 2025-10-21T21:43:23.87+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(208, 12%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAL%3C/text%3E%3C/svg%3E)
Alex Langdon-Jones
10
Reputation points
commented 2026-03-06T17:43:18.1566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(169.60000000000002, 97%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJZ%3C/text%3E%3C/svg%3E)
Jodi Zandel
0
Reputation points
1 answer
Windows PC using excessive storage - temp folder grows fast
Hello, A Surface laptop I am working on continues to have abnormal space usage on its only SSD. It has a 256 GB SSD and yesterday I cleared 90 GB of temp files from %appdata%/user/local/temp. Today we are seeing the disc space usage growing once…
Surface | Surface Laptop | Performance and maintenance
1,267 questions
asked 2026-03-04T19:02:17.5533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(252.8, 26%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBP%3C/text%3E%3C/svg%3E)
Ben Payne
30
Reputation points
answered 2026-03-04T23:04:19.5+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(291.2, 38%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMP%3C/text%3E%3C/svg%3E)
Marcin Policht
82,360
Reputation points MVP
Volunteer Moderator
2 answers
I created a service order but have not received a shipping label
I created a serivce order 2045148118 but have not received a shipping label after 5 days. I just want to ship the surface laptop back as it is still under warranty. In Australia
Surface | Surface Laptop | Performance and maintenance
1,267 questions
asked 2026-03-04T07:37:29.8766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(227.2, 65%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVB%3C/text%3E%3C/svg%3E)
Vicki Burgess
0
Reputation points
edited an answer 2026-03-04T13:43:56.6666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 21%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETN%3C/text%3E%3C/svg%3E)
Thomas4-N
10,990
Reputation points Microsoft External Staff
Moderator
1 answer
Settings will not open on my surface laptop
Surface Laptop Issue, I can not open setting on my Surface Laptop.
Surface | Surface Laptop | Performance and maintenance
1,267 questions
asked 2026-03-03T14:24:57.9333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(243.2, 2%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPJ%3C/text%3E%3C/svg%3E)
Paul Johnson
0
Reputation points
answered 2026-03-04T01:24:47.38+00:00
S.Sengupta
29,426
Reputation points MVP
Volunteer Moderator
2 answers
Hardware Issue- Buyer Beware
I purchased my Surface 7 laptop in August of 2024, before I started law school. Only to find out after the warranty expired that the Surface laptop I spent over $2,000 on for school was subject to hardware issues. Microsoft knew about this defect in its…
Surface | Surface Laptop | Performance and maintenance
1,267 questions
asked 2026-03-03T06:27:53.6+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 9%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAB%3C/text%3E%3C/svg%3E)
Andrea Broe
0
Reputation points
answered 2026-03-03T07:16:07.7966667+00:00
Andrea Broe
0
Reputation points
1 answer
One of the answers was accepted by the question author.
certain keys wont work on my laptop
i own a surface laptop and for some reason my l and k keys as well as the number keys wont work. they randomly stopped working and i tried turning on and off my computer to no avail what should i do? edit: nvm, was just debris. got it to work :)
Surface | Surface Laptop | Performance and maintenance
1,267 questions
asked 2026-03-02T14:07:31.42+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(163.2, 57.00000000000001%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIM%3C/text%3E%3C/svg%3E)
Ise Mullally
20
Reputation points
accepted 2026-03-02T14:11:09.1566667+00:00
Ise Mullally
20
Reputation points
1 answer
Surface Laptop Studio - high fan sound when playing audio
Hi, I just did a windows recovery on my windows studio laptop and installed a new win 11 OS version. i also updated the driver from Microsoft website with the surface studio laptop package. i noticed that when i play music or when the laptop plays any…
Surface | Surface Laptop | Performance and maintenance
1,267 questions
asked 2026-02-27T20:19:29.5166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(236.8, 17%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERD%3C/text%3E%3C/svg%3E)
Rowell de Castro
0
Reputation points
answered 2026-02-28T02:30:10.3933333+00:00
S.Sengupta
29,426
Reputation points MVP
Volunteer Moderator
2 answers
One of the answers was accepted by the question author.
Qualcomm Display Service (4 times) and Hardware Error
Description Faulting Application Path: C:\Windows\System32\DriverStore\FileRepository\qcdpps8380.inf_arm64_602d28951530038a\ARM64\qcdpps.exe Problem signature Problem Event Name: BEX64 Application Name: qcdpps.exe Application…
Surface | Surface Laptop | Performance and maintenance
1,267 questions
asked 2026-02-23T11:48:41.55+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(38.4, 72%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBA%3C/text%3E%3C/svg%3E)
Boon Ann Lim
40
Reputation points
commented 2026-02-27T15:01:21.87+00:00
Boon Ann Lim
40
Reputation points
2 answers
Keyboard lifting / swelling battery
I have a surface laptop model 1769. First, I couldn’t fully close the screen (there was a gap) so it wouldn’t turn off just by putting the screen down. Now the keyboard is lifting and it looks like the battery is swelling. Saw some similar posts on this…
Surface | Surface Laptop | Performance and maintenance
1,267 questions
asked 2026-02-25T21:59:31.2633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(188.79999999999998, 73%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETK%3C/text%3E%3C/svg%3E)
Tammy Kats
0
Reputation points
commented 2026-02-27T06:19:42.88+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 33%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELN%3C/text%3E%3C/svg%3E)
Lychee-Ng
15,480
Reputation points Microsoft External Staff
Moderator
2 answers
Letter 'p' and right arrow keys are not working on my Surface laptop 3
I tried rebooting the laptop. Windows is up to date. Drivers are up to date. Still not working
Surface | Surface Laptop | Performance and maintenance
1,267 questions
asked 2026-02-26T23:01:43.13+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(268.8, 20%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGJ%3C/text%3E%3C/svg%3E)
Gourav Jhanwar
0
Reputation points
answered 2026-02-27T00:46:17.1533333+00:00
S.Sengupta
29,426
Reputation points MVP
Volunteer Moderator
1 answer
keyboard pad is not responding to tapping
keyboard pad of my Microsoft Surface laptop is not responding to tapping. Half of the time I hve to tap a few times moving from one part of the pad to another
Surface | Surface Laptop | Performance and maintenance
1,267 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 74%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 49%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIT%3C/text%3E%3C/svg%3E)
2 answers
Surface Pro 9 has a very faint, sweet, chemical smell coming from the vents
So I noticed that my surface pro 9 has a weird smell coming from the vents and I'm not exactly sure why. I've also noticed that there is a pressure spot in the middle of my screen and the device gets really hot really fast. The laptop is around 2 years…
Surface | Surface Laptop | Performance and maintenance
1,267 questions
asked 2026-02-24T02:41:44.3033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(51.2, 44%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHK%3C/text%3E%3C/svg%3E)
Hamzah Kattan
0
Reputation points
answered 2026-02-24T16:44:51.5433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 74%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIN%3C/text%3E%3C/svg%3E)
Ian-Ng
10,515
Reputation points Microsoft External Staff
Moderator
2 answers
SURFACE LAPTOP 5 IS GARBAGE
I purchased a surface laptop 5 in may 2024. I have had nothing but issues. In August 2025 I had to send it in for repair due to battery issues. Then I had to send it back in Feb 2026 and was issued a refurbished laptop. Now the laptop that was delivered…
Surface | Surface Laptop | Performance and maintenance
1,267 questions
asked 2026-02-20T22:07:15.1533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(25.6, 87%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETG%3C/text%3E%3C/svg%3E)
Tracy Gilman
0
Reputation points
edited an answer 2026-02-21T01:19:02.82+00:00
S.Sengupta
29,426
Reputation points MVP
Volunteer Moderator
2 answers
Phone app won't answer my android phone
My Android phone app won't answer my phone. I hear it ringing but there isn't any way to answer. Messaging & photos work fine but when it rings, nothing pops up to answer. Checked all the common answer from AI
Surface | Surface Laptop | Performance and maintenance
1,267 questions
asked 2026-02-12T23:17:15.62+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(259.20000000000005, 25%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJS%3C/text%3E%3C/svg%3E)
jim stephens
0
Reputation points
edited an answer 2026-02-13T01:35:04.54+00:00
S.Sengupta
29,426
Reputation points MVP
Volunteer Moderator