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I bought a new Surface Laptop (Copilot+ PC, 13.8-inch - Snapdragon X Elite (12 Core), 64GB RAM, 1TB SSD. I am having terrible problems with the touchpad. I purchased a logi lift mouse to use with the laptop, connected via bluetooth. I have a monitor connected to the laptop using a docking station. Everything was working great. I changed the mouse settings to enlarge the mouse cursor and changed the mouse speed. I changed the display settings to show expand text to 150% the standard size. It will work great, but at random times my mouse cursor moves but there is no way to click the mouse. I open the laptop and the touchpad acts the same (mouse cursor can be moved but the clicks do nothing). After rebooting several times, I found that hitting ctl-alt-del then esc will restore the mouse functionality. How can I have this problem disappear? I made a $2K investment hoping to make my work life better. Hoping there is a fix that you can help me with.
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Are all Windows Updates, Surface firmware updates, and Logitech Options+ software installed and current?
yes all windows updates are installed. I found a post about this issue from someone else who recommended to disable the mouse pointer and touch option "touch indicator". That seemed to fix it. But yesterday the problem resurfaced.
I finally figured it out. I had purchased a new log lift mouse and had dropped it on the floor several times by accident. Once I got a new mouse everything is working fine. I connected the old dropped mouse to my other surface laptop, and then the problem started on that laptop. I have NO IDEA how a broken mouse could cause the touchpad to also have the same issue. Just glad it got resolved. Thank you to everyone for your suggestions.
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Mouse moves normally but left/right click stop working.
Pressing Ctrl + Alt + Del → Esc restores it.
That strongly suggests this is NOT a hardware touchpad failure, but a Windows input process freezing or focus bug.
Settings → Windows Update → Advanced options → Optional updates
Install:
All firmware updates
Surface driver updates
Any Qualcomm / Snapdragon updates
Then reboot.
Visit:
https://support.microsoft.com/en-us/surface
Download the latest firmware package specifically for:
Surface Laptop (Copilot+ PC, 13.8")
Install manually.
Settings → Bluetooth & devices → Mouse → Additional mouse settings
Uncheck:
“Hide pointer while typing”
Reboot.
Install latest Logi Options+
I tried everything except did not get to the surface drivers manual update as I have lost all confidence in myself. My problems seem to be increasing. now the laptop does not detect my display. I am in over my head I think. I ran the surface diagnostics and the multi-touch test went a little weird the first time through - seemed to detect the correct number of fingers touching the screen but then stopped detecting the fingers at all and then the pointer turned into a glowing circle, the mouse moved but was selecting everything. CTL-ALT-DEL ESC fixed it again. The surface recommended I hold down the power and volume up buttons and then lift the power button when it turned off but hold the volume up button until I saw the logo. I could not get the surface to power off unless I took my hand off the power button to slide the screen down so I just rebooted. Then I can't exactly remember the sequence of what happened but I connected the laptop back to the docking station, closed the lid and the display did not come on. I opened the laptop back up and it was totally dead and unresponsive. I googled and found instructions that power button and volume could revive it which it did. I guess I messed it up. But now the display is not being detected. I feel I am just going down a rabbit hole and destroying things along the way. Not sure why a brand new computer has such problems but I am thinking it is defective and I should get a new one. So much wasted time setting this one up. Thanks so much to everyone for the help.
