Letter 'p' and right arrow keys are not working on my Surface laptop 3

May be due to:

Dust or debris under keys

Liquid spill damage

Keyboard membrane failure

Using compressed air may help.

Press Windows + Ctrl + O

Try clicking P and Right Arrow on the on-screen keyboard.

If:

On-screen keyboard works → Physical keyboard problem

On-screen keyboard also fails → Driver / system issue

To confirm further you may use External USB keyboard

Surface Laptop 3 keyboard is integrated to repair contact Surface support or a service provider for repair options.

Since Windows and drivers are already up to date, focus on isolating whether this is a hardware issue with the Surface Laptop 3 keyboard or a software issue.

1. Test with an external keyboard
   • Connect a USB or Bluetooth keyboard.
   • Check whether the p and right arrow keys work normally on the external keyboard.
   • If they work on the external keyboard but not on the built‑in keyboard, the Surface keyboard hardware is likely faulty and may need service.
2. Check if the issue is intermittent or app‑specific
   • Test the keys in multiple apps (Notepad, Word, browser address bar).
   • If keys fail only in one app, update or reinstall that app. For Store apps, see Fix problems with apps from Microsoft Store.
3. Boot into a different environment
   • Restart the Surface and test the keys as early as possible (e.g., in the Windows sign‑in screen or in any pre‑boot environment if available).
   • If the keys fail even before signing in, this strongly indicates a hardware problem.
4. Run basic hardware checks
   • Carefully inspect the affected keys for debris and gently clean around them.
   • If available, try an on‑screen keyboard to confirm only the physical keys are affected.
5. If Windows becomes unresponsive when typing
   • Use the Surface app to check for any remaining firmware/driver updates: open the Surface app, go to Help & support, and select Check for updates to open Windows Update and install any pending Surface‑specific updates.
6. If the problem persists
   • Given that only specific keys are affected and system/drivers are current, this typically points to a hardware fault in the keyboard assembly. In that case, contact Surface support or a service provider for repair options.

References:

• Windows doesn't respond or stops working on Surface
• Mouse and keyboard problems in Windows
• Troubleshoot Surface Pro Keyboard or Type Cover
• Troubleshoot problems with your Surface mouse or keyboard
• Surface Laptop Go 3 update history
• keypad issue - Microsoft Q&A