2,467 questions
2,467 questions with Surface | Surface Pro | Power and battery tags
2 answers
My cord is not working
I would like my cord to be replaced. It doesn't work and I only purchased my Surface Pro in August.
Surface | Surface Pro | Power and battery
asked 2026-03-11T23:30:40.2666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(163.2, 95%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETT%3C/text%3E%3C/svg%3E)
Terri Tough
0
Reputation points
answered 2026-03-12T04:38:45.1266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
S.Sengupta
29,426
Reputation points MVP
Volunteer Moderator
1 answer
Permanently disable Surface pro smart charging
Hi, I would like to permanently disable the smart charging on my Surface Pro. I know it is currently not possible to do so. I very strongly suggest that Microsoft to soon release an update for the Surface app so that Smart charging is "opt…
Surface | Surface Pro | Power and battery
2,467 questions
asked 2026-01-28T00:29:57.1533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(38.4, 64%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELH%3C/text%3E%3C/svg%3E)
Lee, Hanshin
5
Reputation points
commented 2026-03-09T23:56:12.24+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(28.799999999999997, 80%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECP%3C/text%3E%3C/svg%3E)
CJ Patracone
0
Reputation points
2 answers
My surface is not charging
Hello. My surface pro is not charging. I had shut it down more than twice yet it doesn't charge still. Please help. Thank you. Mitzi
Surface | Surface Pro | Power and battery
2,467 questions
asked 2026-02-28T01:48:40.04+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(243.2, 55.00000000000001%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMS%3C/text%3E%3C/svg%3E)
Mitzi seo
0
Reputation points
answered 2026-02-28T02:08:00.08+00:00
S.Sengupta
29,426
Reputation points MVP
Volunteer Moderator
1 answer
batter health drop suddenly
Hi. I have a Surface Pro 5. Just this morning I checked my laptop's battery level and it was around 80%. But a few minutes ago, even though I had 50% charge, after opening a fairly heavy program, the laptop shut down after two or three minutes and when I…
Surface | Surface Pro | Power and battery
2,467 questions
asked 2026-02-24T18:53:50.0566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(307.2, 4%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMP%3C/text%3E%3C/svg%3E)
Mohammad paki
0
Reputation points
answered 2026-02-25T01:10:17.57+00:00
S.Sengupta
29,426
Reputation points MVP
Volunteer Moderator
2 answers
battery icon on screen. surface will not charge
The battery icon is large on the screen. The Surface will not charge, turn off, etc.
Surface | Surface Pro | Power and battery
2,467 questions
asked 2026-02-23T18:39:30.0433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(179.20000000000002, 71%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJP%3C/text%3E%3C/svg%3E)
Joy Patin
0
Reputation points
answered 2026-02-24T01:45:17.36+00:00
S.Sengupta
29,426
Reputation points MVP
Volunteer Moderator
1 answer
Surface Pro 8 charging/battery issue (0% + blocked firmware)
Hi! I need help troubleshooting a charging/battery issue on a Microsoft Surface Pro 8. The device is connected to power (both with the original charger and via USB-C PD charging), but Windows continues to show 0% battery and the battery does not charge.…
Surface | Surface Pro | Power and battery
2,467 questions
asked 2026-01-20T05:32:22.56+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(211.20000000000002, 17%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMG%3C/text%3E%3C/svg%3E)
Mia Grenmark
5
Reputation points
commented 2026-02-22T18:14:28.78+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(12.8, 15%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESZ%3C/text%3E%3C/svg%3E)
SWARN ZAILDAR
5
Reputation points
2 answers
Battery not charging due to firmware issue, unable to update the firmware because it requires 30% or above battery level
Battery doesn't charge Tried lot of stuff Tried different chargers tried USB c charger Tried charging while staying in uefi tried manually installing the firmware
Surface | Surface Pro | Power and battery
2,467 questions
asked 2026-02-19T00:56:30.3+00:00
SWARN ZAILDAR
5
Reputation points
commented 2026-02-21T02:21:39.5666667+00:00
kagiyama yutaka
1,170
Reputation points
2 answers
One of the answers was accepted by the question author.
Surface Pro 11 battery not detected after sleep (Code 45 and Surface Integration Error 10)
Good morning. I’m hoping someone can help because my new Surface Pro 11 has been having persistent issues that I can’t resolve. Every couple of days, when I wake the device from sleep, it takes a long time to respond. When it finally wakes, the battery…
Surface | Surface Pro | Power and battery
2,467 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(96, 2%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EL%3C/text%3E%3C/svg%3E)
2 answers
Fast draining battery
I have been using my Surface Pro 9 (256GB Intel 12th gen i5-1235U IRISxe integrated graphics) for around 2 years now, and the battery drains like 2-4% every couple of minutes. I am only a high school student, and I need this computer to survive longer…
Surface | Surface Pro | Power and battery
2,467 questions
asked 2026-02-11T04:03:55.33+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(297.6, 71%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHZ%3C/text%3E%3C/svg%3E)
Houcheng Zhu
0
Reputation points
commented 2026-02-18T06:23:02.4966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 33%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELN%3C/text%3E%3C/svg%3E)
Lychee-Ng
15,480
Reputation points Microsoft External Staff
Moderator
3 answers
Windows 11 battery icon no longer appearing
Hello, I have already tried the following: troubleshooting notifications reset changing power settings the battery icon is not showing up at all in the bottom right like it has the past several years.
Surface | Surface Pro | Power and battery
2,467 questions
asked 2026-01-22T00:22:50.68+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(38.4, 9%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EG%3C/text%3E%3C/svg%3E)
grace
0
Reputation points
edited an answer 2026-02-18T02:14:56.1866667+00:00
S.Sengupta
29,426
Reputation points MVP
Volunteer Moderator
2 answers
surface pro not holding charge but battery light shows
I have tried holding power down for 20 seconds to restart as well as the surface toolkit might be missing right driver
Surface | Surface Pro | Power and battery
2,467 questions
asked 2026-02-17T14:41:50.44+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(28.799999999999997, 45%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELS%3C/text%3E%3C/svg%3E)
Letishia Silva
0
Reputation points
answered 2026-02-17T15:17:16.2033333+00:00
S.Sengupta
29,426
Reputation points MVP
Volunteer Moderator
2 answers
how to get number of contact support
I need a contact number of support for surface, I want surface number of quantity 100 nos
Surface | Surface Pro | Power and battery
2,467 questions
asked 2026-02-11T10:25:38.67+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(288, 25%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVS%3C/text%3E%3C/svg%3E)
Vinod Sharma
0
Reputation points
answered 2026-02-11T13:29:05.5866667+00:00
S.Sengupta
29,426
Reputation points MVP
Volunteer Moderator
3 answers
The PC is no longer able to charge.
サーフィスPro6を使用していますが、 1週間程度前からバッテリーが、充電できなくなっています。 突然シャットダウンして切れたり、 殆ど作業していてもく困っております。 原因は何か!? バッテリーの老朽劣化でしょうか? 対処方法をお教えください。 よろしくお願いします。 照 m(__)m
Surface | Surface Pro | Power and battery
2,467 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(192, 98%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 21%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETN%3C/text%3E%3C/svg%3E)
1 answer
My Microsoft Surface Pro 8 will not charge
For the last week my Surface Pro 8, initially would only start on power and the battery status shows charging but always at 0%. It would then turn off randomly. This week, since I assume some of the recent Microsoft Updates have been automatically…
Surface | Surface Pro | Power and battery
2,467 questions
asked 2026-02-06T05:00:39.1533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(310.4, 19%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESB%3C/text%3E%3C/svg%3E)
Shane Box
0
Reputation points
answered 2026-02-06T05:01:17.6233333+00:00
Q&A Assist
3 answers
One of the answers was accepted by the question author.
Two Laptop are not powering on
We have 2x laptop which are not turning ON (serial Numbers -0F38QBH25273HH and 0F36QXJ25233HH)
Surface | Surface Pro | Power and battery
2,467 questions
asked 2026-02-05T03:17:18.38+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(304, 71%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAW%3C/text%3E%3C/svg%3E)
Anura Wijewardana
20
Reputation points
commented 2026-02-05T11:52:52.6366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(188.79999999999998, 30%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAI%3C/text%3E%3C/svg%3E)
Adem I
0
Reputation points
1 answer
Surface Pro 7 won't turn on, won't reset.
I've got a Surface Pro 7 that had sat unused for quite a while that I now need for a project. It wouldn't power on (as expected) after sitting so long, so I put it on the charger. It still wouldn't power on, even when plugged in, so I left it on the…
Surface | Surface Pro | Power and battery
2,467 questions
asked 2026-02-01T00:53:36.6566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(278.4, 49%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJB%3C/text%3E%3C/svg%3E)
Jacin Bailes
0
Reputation points
answered 2026-02-01T23:39:16.0566667+00:00
S.Sengupta
29,426
Reputation points MVP
Volunteer Moderator
2 answers
Mi Slimp Pen 2 no carga
Hello, my Slimp Pen 2 is not charging. Hola mi Slimp pen 2 no carga. ¿Qué puedo hacer?
Surface | Surface Pro | Power and battery
2,467 questions
asked 2025-12-31T01:09:10.05+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(137.6, 13%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGV%3C/text%3E%3C/svg%3E)
Greisy Valentina Acosta
0
Reputation points
commented 2026-01-21T18:16:56.25+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 74%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIN%3C/text%3E%3C/svg%3E)
Ian-Ng
10,515
Reputation points Microsoft External Staff
Moderator
1 answer
Is there a firmware fix for Surface Pro 4 battery drain overnight issue?
Is there a firmware fix for Surface Pro 4 battery drain overnight issue?
Surface | Surface Pro | Power and battery
2,467 questions
asked 2025-07-31T13:29:25.0466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(9.6, 54%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKM%3C/text%3E%3C/svg%3E)
K Miles
0
Reputation points
answered 2026-01-20T01:22:24.5833333+00:00
S.Sengupta
29,426
Reputation points MVP
Volunteer Moderator
1 answer
One of the answers was accepted by the question author.
Power cord and travel in Europe
Hi - I understand that I don't need a voltage converter when traveling in parts of Europe where voltage is 230. What I do need is a simple plug adapter. This doesn't answer the question of power cord, however. The power cord on my Surface (and also…
Surface | Surface Pro | Power and battery
2,467 questions
asked 2026-01-14T00:40:20.5666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 77%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDV%3C/text%3E%3C/svg%3E)
Dianne Varga
20
Reputation points
commented 2026-01-14T05:06:46.0566667+00:00
Dianne Varga
20
Reputation points
1 answer
Order Numbers: 2043209038 and 2043210034
I received two replacement Surface Pro 8 devices with two order numbers: 2043209038 and 2043210034. I am trying to find the serial numbers of the two devices on our end which need to be shipped back as well as update our records properly for this…
Surface | Surface Pro | Power and battery
2,467 questions
asked 2025-09-08T14:11:06.26+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(28.799999999999997, 31%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPG%3C/text%3E%3C/svg%3E)
Perrin, Gordon
0
Reputation points
answered 2026-01-13T01:51:37.72+00:00
S.Sengupta
29,426
Reputation points MVP
Volunteer Moderator