252 questions
252 questions with Surface | Surface Laptop | Sound and camera tags
4 answers
Troubleshoot camera
The camera on my laptop is not working it says that it's either blocked or there's a button on the keyboard to push to make the camera work again but I don't know how to do that so I need help getting my camera working
Surface | Surface Laptop | Sound and camera
asked 2026-03-01T09:03:17.6966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 49%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EWJ%3C/text%3E%3C/svg%3E)
White, Joanna
55
Reputation points
answered 2026-03-12T17:28:20.4866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(304, 63%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERJ%3C/text%3E%3C/svg%3E)
Rachael Johnson
0
Reputation points
2 answers
microphone in sound
it happened randomly one day and cant change it when i speak through the microphone i can hear it in my ears its never done it before only within the past couple months its done it how do i change this?
Surface | Surface Laptop | Sound and camera
252 questions
asked 2026-03-08T12:14:50.39+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(3.2, 88%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ER%3C/text%3E%3C/svg%3E)
: Reice
0
Reputation points
answered 2026-03-09T11:19:20.7833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
S.Sengupta
29,426
Reputation points MVP
Volunteer Moderator
2 answers
No audio, speaker icon turns on and off
I have tried restarting my computer multiple times, uninstalling devices, and playing sound but nothing is working. I may bring it to best buy where i bought it to see if they can help because i do not know what else to do. The last time the speakers…
Surface | Surface Laptop | Sound and camera
252 questions
asked 2026-03-05T23:09:44.5+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(150.4, 78%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAP%3C/text%3E%3C/svg%3E)
Angelina Padilla
0
Reputation points
answered 2026-03-06T08:06:48.7066667+00:00
S.Sengupta
29,426
Reputation points MVP
Volunteer Moderator
2 answers
Audio crackling popping surface laptop 7 snapdragon laptop
I recently purchased a certified refurbished surface laptop 7 with snapdragon plus processor from ebay. It looks and works like new and it's a great laptop, however I've notice there are random popping / crackling sounds in the audio. It seems to…
Surface | Surface Laptop | Sound and camera
252 questions
asked 2025-07-12T18:37:19.34+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 87%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ER%3C/text%3E%3C/svg%3E)
ripperkac
0
Reputation points
commented 2026-03-03T23:40:21.66+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(265.6, 84%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EET%3C/text%3E%3C/svg%3E)
Emmanuel Taiwo
1
Reputation point Microsoft Employee
1 answer
Internal Camera Not Working - 0xA00F4244 <NoCamerasAreAttached> Surface Laptop 3 Intel
My internal camera has stopped working on my Surface Laptop 3 (intel). I am running windows 11. The error message when attempting to operate the camera is: 0xA00F4244 <NoCamerasAreAttached> I have already: Used inbuilt camera…
Surface | Surface Laptop | Sound and camera
252 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(54.400000000000006, 74%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EF%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 15%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAL%3C/text%3E%3C/svg%3E)
1 answer
New Beats Studio Pro Sound Issues
I got new Beats Studio Pros and they work perfectly fine but when I connect them to my computer no sound comes out of them. However, when I disconnect them the sound comes out of my computer just fine. Why is the sound not coming through my headphones? I…
Surface | Surface Laptop | Sound and camera
252 questions
asked 2026-02-27T02:30:27.5766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(288, 79%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENA%3C/text%3E%3C/svg%3E)
Nicole Arkoncel
0
Reputation points
answered 2026-02-27T02:30:38.44+00:00
Q&A Assist
2 answers
tolong di jadikan permanen suara music dan vocal stereo dan bass mantep
jadikan permanen suara music dan vocal stereo paling mantap saat live dan di komal
Surface | Surface Laptop | Sound and camera
252 questions
asked 2026-02-18T18:12:57.31+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(201.6, 5%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIS%3C/text%3E%3C/svg%3E)
ismit santoso
0
Reputation points
answered 2026-02-19T11:47:02.3233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 44%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJQ%3C/text%3E%3C/svg%3E)
Jess-Q
8,550
Reputation points Microsoft External Staff
Moderator
2 answers
Why is my camera freezing or lagging when on zoom meetings
Only recently my camera has begun to lag or freeze when I am in a zoom or teams meeting.
Surface | Surface Laptop | Sound and camera
252 questions
asked 2026-02-09T03:14:54.74+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(284.8, 14.000000000000002%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAK%3C/text%3E%3C/svg%3E)
Anne Kable
0
Reputation points
answered 2026-02-09T06:11:31.5666667+00:00
S.Sengupta
29,426
Reputation points MVP
Volunteer Moderator
1 answer
New Bee combined ear piece and micophone connects to Bluetooth to my ARM chip Surface laptop but drops out after a minute or two
New Bee combined ear piece and micophone connects to Bluetooth to my ARM chip Surface laptop but drops out after a minute or two Moved from: Community Center | Not monitored
Surface | Surface Laptop | Sound and camera
252 questions
asked 2026-01-11T04:28:24.17+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(288, 95%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETJ%3C/text%3E%3C/svg%3E)
Terry Jones
0
Reputation points
commented 2026-01-14T04:54:59.05+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(160, 15%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Akhil
5
Reputation points
1 answer
One of the answers was accepted by the question author.
Sign-in Option message says "We couldn't find a camera compatible with Windows Hello Face"
1 week ago bought a brand new MS Surface laptop. But cannot setup the Windows Hello Facial recognition sign-in option, only can do the Hello fingerprint. The Facial recognition setting literally says "we couldn't find a camera compatible with…
Surface | Surface Laptop | Sound and camera
252 questions
asked 2026-01-01T09:02:05.3066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(294.40000000000003, 93%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMA%3C/text%3E%3C/svg%3E)
M Angeloni
20
Reputation points
accepted 2026-01-07T22:14:44.67+00:00
M Angeloni
20
Reputation points
2 answers
My Surface camera never recognizes my face anymore. It always tells me to sign in with a pin.
No matter how good the light is nor how squarely I'm sitting in front of it, my camera never recognizes my face any more. It never had problems, then suddenly, about two weeks ago, it always fails to identify me.
Surface | Surface Laptop | Sound and camera
252 questions
asked 2025-12-28T18:19:25.2+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(291.2, 71%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKP%3C/text%3E%3C/svg%3E)
Kate Ponton
0
Reputation points
commented 2025-12-30T07:25:56.8233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 12%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECN%3C/text%3E%3C/svg%3E)
Clary-N
9,005
Reputation points Microsoft External Staff
Moderator
2 answers
How to get my Surface laptop to connect wireless to Audio-Technica turntable AT-LP60X?
I want to connect my Audio-Technica turntable AT-LP60X to my Surface laptop with Bluetooth. The laptop will connect to my cell phone and earbuds. The turntable will connect to my cell phone and to my earbuds automatically when pairing, but my laptop does…
Surface | Surface Laptop | Sound and camera
252 questions
asked 2025-12-28T01:23:29.1466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(211.20000000000002, 10%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECG%3C/text%3E%3C/svg%3E)
Charlie Griffin
0
Reputation points
answered 2025-12-28T01:30:00.53+00:00
Charlie Griffin
0
Reputation points
1 answer
My Surface laptop says Microphone allay disabled
My surface laptop settings/system/sound/volume mixer says "no input device found. Device manager audio inputs and outputs /audio processing objects/Microsoft surface APO says "this device is working properly" and has latest driver. audio…
Surface | Surface Laptop | Sound and camera
252 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(80, 72%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIE%3C/text%3E%3C/svg%3E)
1 answer
Surface laptop sound distorted, out of sync
I have Surface Laptop 6. Sound became distorted and with pops/cracks, but after i use laptop for some time, like day or two. After restart, it works fine but in few days it starts getting those pops and cracks. Also, video in Youtube gets out of sync…
Surface | Surface Laptop | Sound and camera
252 questions
asked 2025-12-05T14:01:25.5133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(0, 99%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHH%3C/text%3E%3C/svg%3E)
Hrvoje Hudo
46
Reputation points
edited a comment 2025-12-12T17:16:57.4466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(185.6, 93%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHL%3C/text%3E%3C/svg%3E)
Haien-L
7,560
Reputation points Microsoft External Staff
Moderator
3 answers
One of the answers was accepted by the question author.
My mute botton is delayed for a couple seconds- can i fix this?
Hi, I've noticed this issue recently where my mute button is delayed for a couple seconds before working. I've tried updating my laptop, restarting, updating audio drivers, even tried uninstalling and reinstalling them, also have done the…
Surface | Surface Laptop | Sound and camera
252 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 48%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(265.6, 2%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMW%3C/text%3E%3C/svg%3E)
1 answer
One of the answers was accepted by the question author.
No sound | Me dice que no se encontró ningún dispositivo de salida
(no sabía que poner en tags) El problema que tengo es que no me salia sonido. Y cuando miro en configuración me dice que no se encontro ningún dispositivo conectado. NO puedo ni subir ni bajar de volumen
Surface | Surface Laptop | Sound and camera
252 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(76.8, 21%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESW%3C/text%3E%3C/svg%3E)
1 answer
How do I turn on my microphone?
How do I turn on my microphone? I turned it off by accident, and now I cannot get it back on...
Surface | Surface Laptop | Sound and camera
252 questions
asked 2025-11-28T04:04:39.9666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(227.2, 65%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENT%3C/text%3E%3C/svg%3E)
Nico Tuscani
0
Reputation points
answered 2025-11-28T04:04:45.91+00:00
Q&A Assist
1 answer
Speaker audio is crackling and saturating
Hello everyone, I recently purchased a Surface Laptop Copilot+ and after using it for a day, I noticed something rather strange about the sound coming from the computer's speakers. There is a kind of crackling or distortion at certain moments when…
Surface | Surface Laptop | Sound and camera
252 questions
asked 2025-11-15T20:13:12.43+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(300.8, 87%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETP%3C/text%3E%3C/svg%3E)
Theo Ponsar
5
Reputation points
commented 2025-11-24T21:51:22.1166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 74%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIN%3C/text%3E%3C/svg%3E)
Ian-Ng
10,515
Reputation points Microsoft External Staff
Moderator
3 answers
Strangely, my computer would not play sound from the speakers until I right-click the sound menu on the taskbar, go to spatial sound and click off.
Audio getting muted suddenly, and disabling the spatial sound is fixing the issue. But it doesn't work everytime. Need a solution for this.
Surface | Surface Laptop | Sound and camera
252 questions
asked 2025-11-11T14:50:29.5833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(32, 34%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBS%3C/text%3E%3C/svg%3E)
Banerjee \ Soumen
0
Reputation points
answered 2025-11-13T14:24:02.9+00:00
JANSHER LIWAG
8,880
Reputation points
Independent Advisor
1 answer
Troubleshooting Windows Hello Facial Recognition Stuck on “Make Sure Your Face Is Centered in the Frame” (Surface Laptop 4, Windows 11 Pro 25H2)
I just purchased a surface laptop 4 and was trying to set up windows hello facial recognition on my laptop but it is stuck on " make sure your face is centred in the frame". I'm using windows 11 Pro, version 25H2. Kindly assist how to go about.
Surface | Surface Laptop | Sound and camera
252 questions
asked 2025-11-13T12:07:36.1666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(73.60000000000001, 12%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBM%3C/text%3E%3C/svg%3E)
Baraka Massawe
0
Reputation points
answered 2025-11-13T14:17:06.7+00:00
Restee Miranda
13,995
Reputation points
Independent Advisor