463,532 questions with Microsoft 365 and Office-related tags

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2 answers

why does the last page set as background in OneNote disappear?

Our college has just come across this issue in the web browser version of OneNote that our students use. We have inserted printouts from word and PDFs of workbooks for them to complete throughout the year. We use the Set picture to background function to…

Microsoft 365 and Office | OneNote | For education | Windows
asked 2026-02-03T10:06:51.39+00:00
BARRICK, James (NHS ENGLAND) 5 Reputation points
commented 2026-03-12T22:25:58.2633333+00:00
Stacee Campbell 0 Reputation points
1 answer

I got charged $99.99 but I clicked free trial. How can I get a refund?

I selected a plan because it said there I could do a free trial yesterday but today when I checked my card, it was billed for $99.99. How can I get a refund?

Microsoft 365 and Office | Excel | For education | MacOS
asked 2025-10-09T19:56:55.6933333+00:00
Temaj Cifuentes, Susely 5 Reputation points
commented 2026-03-12T22:25:49.9866667+00:00
Sheila Walker 0 Reputation points
2 answers

Cancelamento de licenças

Fiz o registro de um novo dominio (www.aliancalogistica.com.br) onde solicitei 10 licenças gratuitas para teste por 30 dias e assim que acabei o registro ja me cobraram na mesma hora o valor integral. Gostaria de proceder o cancelamento e a devolução do…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-03-12T21:42:01.9066667+00:00
Talitha Farias 0 Reputation points
answered 2026-03-12T22:25:24.2166667+00:00
Vy Nguyen 9,470 Reputation points Microsoft External Staff Moderator
0 answers

How to fix "AADSTS900561: The endpoint only accepts POST requests. Received a GET request."

I am currently stuck trying to log in to my company’s SharePoint folder. After logging in, the system asks me to confirm my identity by sending a text message to my phone. However, when I try to proceed, I receive the following error: Error Code:…

Microsoft 365 and Office | SharePoint | For business | Windows
asked 2026-03-12T22:18:47.1233333+00:00
Maria Barros 0 Reputation points
commented 2026-03-12T22:24:48.2233333+00:00
Maria Barros 0 Reputation points
1 answer One of the answers was accepted by the question author.

Receiving emails regarding account with an unknown name in the email

I received an email from Microsoft with the subject: Your Microsoft 365 Business Basic subscription has been disabled I have never had a business account. Furthermore, the individuals name referenced in the account is not mine and I don't know who they…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-03-12T20:32:25.5766667+00:00
Ava Martin 0 Reputation points
accepted 2026-03-12T22:22:18.6+00:00
Ava Martin 0 Reputation points
2 answers

Refund promised but not paid

I received an email on 26th November 2025 promising a $40 refund on my office 365 home subscription (following the ACCC ruling). To date, no refund has been paid and I cannot find a way to contact Microsoft. Anybody else had this problem?

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2025-12-31T04:34:33.9633333+00:00
Pete Moore 15 Reputation points
commented 2026-03-12T22:18:57.21+00:00
Stephanie Stathopoulos 0 Reputation points
2 answers

HP Desk Jet 4155e scanner is not working

HP Desk Jet 4155e printer is working, scanner is not. Bluetooth or WiFi, not wired connection. Settings process does not find the scanner, yet it shows the device as working properly.

Microsoft 365 and Office | Word | For home | Windows
asked 2026-03-12T19:55:03.23+00:00
Larry Southwick 0 Reputation points
commented 2026-03-12T22:18:40.0766667+00:00
Larry Southwick 0 Reputation points
2 answers

How to SUM different cells (criteria: '>0') within a column

I have a column of 45 numbers (ranging from -100 to 100) and I need to get the SUM of 8 separate cells within that column that are '>0'. I just can't seem to get a formula to work. Every formula that I've tried gives me an error (usually a 'VALUE'…

Microsoft 365 and Office | Excel | For home | Windows
asked 2026-03-09T18:15:03.9066667+00:00
Donald Cartin 0 Reputation points
commented 2026-03-12T22:16:47.5666667+00:00
Donald Cartin 0 Reputation points
1 answer

I want to cancel a duplicate account

I want to cancel a duplicate account that I can't access anymore

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-03-12T22:12:49.91+00:00
Elia Lopez 0 Reputation points
answered 2026-03-12T22:13:08.0433333+00:00
Q&A Assist
1 answer

Recover data

I previously had a school OneDrive where I had Word documents that I have lost. I believe these have been deleted. Can you help me find them again? This was around June 2024

Microsoft 365 and Office | OneDrive | For education | Windows
asked 2026-03-12T22:08:56.8266667+00:00
Sander Ringøy Moen 0 Reputation points
edited an answer 2026-03-12T22:10:25.5666667+00:00
Sander Ringøy Moen 0 Reputation points
2 answers

Change invoice billing adress

Hi I should change the name of a billing for an invoice thanks you Damiano     the product is it Office Home & Business 2024

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-03-12T15:12:38.6033333+00:00
Damiano Quagli 0 Reputation points
edited the question 2026-03-12T22:09:39.3933333+00:00
Stefan Blom 335.2K Reputation points MVP Volunteer Moderator
1 answer

Personal OneDrive account

OneDrive personal account cannot connect on Windows. Error 0x800704cf and 0x8004e4c3. Browser sign-in works, but OneDrive desktop app cannot connect. I already tried reset, unlink, reinstall, proxy off, network reset, and date/time check.

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-03-12T22:08:35.6466667+00:00
June Hung 0 Reputation points
answered 2026-03-12T22:08:52.1233333+00:00
Q&A Assist
0 answers

I cannot access Microsoft 365 Basic for Individuals that I just purchased

At some point I was prompted to login but I do not have a valid Microsoft login account, only the email address I used to purchase the license ($19.99 for a full year) Help!!!!

Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
asked 2026-03-12T22:06:55.77+00:00
Dave Daugherty 0 Reputation points
1 answer

Gmail cannot access Onedrive files on Apple Iphone. How to Fix? Prior access. But no longer able.

I had a iPhone SE and had prior access to the Onedrive files for attachments to my emails. while in gmail I would attach a file from onedrive no problem. Then I had a system update and now I no longer have the file access. So I thought, Gee, maybe it…

Microsoft 365 and Office | OneDrive | For business | iOS
asked 2026-03-12T21:49:45.37+00:00
Elke Waterhouse 0 Reputation points
edited the question 2026-03-12T22:04:37.96+00:00
Elke Waterhouse 0 Reputation points
2 answers

word crashes in seconds

On every file. Even crashes in safe mode. I did a quick repair, an online repair, and an uninstall/reinstall. Word crashes after just a few seconds. I have made no changes at all to my system.

Microsoft 365 and Office | Word | For education | Windows
asked 2026-03-07T23:42:01.84+00:00
Paul Camp 20 Reputation points
commented 2026-03-12T22:03:51.1066667+00:00
Stefan Blom 335.2K Reputation points MVP Volunteer Moderator
3 answers

Microsoft to do

I am always getting Your deleted items folder appears to be full. Please raise a ticket with our support team for assistance. I have tried everything and nothing works

Microsoft 365 and Office | To Do | For home
asked 2026-03-12T21:27:12.8333333+00:00
Liz Carreiro 0 Reputation points
answered 2026-03-12T22:03:35.8333333+00:00
EmilyS726 213K Reputation points Independent Advisor
2 answers

Cannot complete authentication to download Word

Word stopped working. I was advised to trash the app and reload. However, I cannot proceed to re-install because I get a message saying I need to authenticate, a new window pops up and stalls.

Microsoft 365 and Office | Word | For home | MacOS
asked 2026-03-12T20:12:14.84+00:00
Linzi Manicom 0 Reputation points
answered 2026-03-12T21:59:08.19+00:00
Stefan Blom 335.2K Reputation points MVP Volunteer Moderator
2 answers

I'm being charged for a subscription I do not have

I'm being charged $100 a month for a subscription I do not have

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-03-12T20:58:22.28+00:00
Reed Decker 0 Reputation points
answered 2026-03-12T21:58:12.3333333+00:00
Darhyl Amizola 34,705 Reputation points Independent Advisor
3 answers

why cant i find and cancel my subscription

I cant login to my business account, and therefore I can't cancel my plan, so they just keep charging me money. Why is it not possible to get any help for this - I need to contact them directly as I can't change or login to my accounts.

Microsoft 365 and Office | Subscription, account, billing | Other | MacOS
asked 2025-09-22T18:31:04.2466667+00:00
Michelle Johansen 5 Reputation points
commented 2026-03-12T21:45:48.67+00:00
William Dorsey 0 Reputation points
1 answer

Asking me to sign but won't let me because it says I am not connected to the internet.

Asking me to sign, but won't let me because it says I am not connected to the internet. Trying to sign in on word and onenote. I have tried on two different wifis.

Microsoft 365 and Office | Word | For home | Windows
asked 2026-03-12T21:40:35.2733333+00:00
Emily Hoover 0 Reputation points
answered 2026-03-12T21:40:50.5166667+00:00
Q&A Assist