2,288 questions with Surface | Surface Pro | Performance and maintenance tags

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1 answer

How to Submit Repair Request WITHOUT SIGNING IN

I have a Surface Pro 11 purchased in Aug 2025. It won't boot up. When I go on my MS Account, it says the Surface is inactive. I cannot submit a service request. How do I get the warranty info setup on my account so I can send it in for repair?

Surface | Surface Pro | Performance and maintenance
asked 2026-03-08T02:32:14.66+00:00
graeffb@graeff0630.com 0 Reputation points
edited a comment 2026-03-12T13:38:25.9666667+00:00
Thomas4-N 10,990 Reputation points Microsoft External Staff Moderator
1 answer

Microsoft Surface Pro 9 is stuck in a boot loop, it cannot even enter UEFI.

There was a windows update on my Surface Pro to be installed, it asked to restart the device to install. I did that and ever since it has continued to be in a boot loop. It only shows the windows logo then goes blank and repeats. I have tried the various…

Surface | Surface Pro | Performance and maintenance
asked 2025-08-06T12:28:29.32+00:00
Noel Allan 0 Reputation points
commented 2026-03-12T08:21:05.9666667+00:00
Tennigkeit, Uwe 0 Reputation points
2 answers

Problems with Surface Pro 11

Hi I have problems with my SP 11 Windows 11 professional Snapdragon(R) X 12-core X1E80100 @ 3.40 GHz (3.42 GHz) 64-bit operating system, ARM-based processor There are some issues with print drivers not working correctly, and inability to use the printer…

Surface | Surface Pro | Performance and maintenance
asked 2026-03-07T23:52:17.7033333+00:00
Recalculating 0 Reputation points
commented 2026-03-11T10:08:21.11+00:00
Akhil 5 Reputation points
2 answers

How to ship the broken screen surface which is still under warranty

How to ship the broken screen surface which is still under warranty? Device Serial Number: BK33J8R25203KV Standard Warranty: Expires Jun 27, 2026

Surface | Surface Pro | Performance and maintenance
asked 2026-03-09T20:21:14.7166667+00:00
Javad Ebadi 0 Reputation points
answered 2026-03-10T01:29:52.1933333+00:00
S.Sengupta 29,426 Reputation points MVP Volunteer Moderator
1 answer

Microsoft Surface Pro 8: Serial Hub Driver Code 10 Even After Re-Imaging the Device

Following a recent update, I started getting a Code 10 on the Serial Hub driver on my Surface Pro 8. Current symptoms (beyond the error code) Keyboard cover works in BIOS but not in Windows No battery information on the task bar, and computer will…

Surface | Surface Pro | Performance and maintenance
asked 2026-03-07T14:34:50.9433333+00:00
Paul Mullen 5 Reputation points
answered 2026-03-07T14:35:05.0033333+00:00
Q&A Assist
2 answers

surface pro 8 won’t start

blue screen with bit locker comes up computer otherwise won’t start i have done all the recommended stuff from the chat and want to speak to a human

Surface | Surface Pro | Performance and maintenance
asked 2026-03-06T20:50:12.12+00:00
shari gabriel 0 Reputation points
answered 2026-03-07T00:06:57.2866667+00:00
S.Sengupta 29,426 Reputation points MVP Volunteer Moderator
8 answers

How do I restore the BIOS SKU identification in Surface Pro 9

I cannot run Surface Diagnostic Toolkit because it does not recognize my Surface Pro 9 as a Surface device. I cannot install the driver package from Microsoft for the same reason. And I have gotten conflicting information on what to do about…

Surface | Surface Pro | Performance and maintenance
asked 2025-09-09T02:32:01.3233333+00:00
Jay Gourley 106 Reputation points
answered 2026-03-06T13:37:46.61+00:00
Joe D 0 Reputation points
2 answers

Surface Pro 12inch slim pen 2 leaving dots on screen after i lift my pen

So, i'm a digital artist and I've been using a slim pen 2 for almost half a decade at this point. It's literally never given me a single problem before. Last november, I upgraded from my surface laptop studio to a surface pro because it's more portable…

Surface | Surface Pro | Performance and maintenance
asked 2026-02-12T17:22:17.5+00:00
Arin Martin 5 Reputation points
commented 2026-03-05T04:11:10.9666667+00:00
Isaiah Miles 0 Reputation points
3 answers

Backlit keyboard

I've seen suggestions on turning on the backlit keyboard, using Fn and F7. That hasn't worked for me. How do I turn on my backlight for my keyboard?

Surface | Surface Pro | Performance and maintenance
asked 2025-08-16T15:25:53.56+00:00
Michael Teer 0 Reputation points
commented 2026-03-04T03:47:55.08+00:00
Summer Elkins 0 Reputation points
1 answer

How to use my Surface slim pen to control powerpoint?

On my Surfase Pro 8, i want to use my (Surface slim) pen as a powerpoint presenter. So i want one of the buttons to make powerpoint advance to the next slide. These instructions don't work for me. Nothing happens when i press the top button. What am i…

Surface | Surface Pro | Performance and maintenance
asked 2026-03-02T16:16:04.43+00:00
Arend Hamming 0 Reputation points
edited an answer 2026-03-03T01:10:06.1566667+00:00
S.Sengupta 29,426 Reputation points MVP Volunteer Moderator
1 answer

facial recognition

on my surface pro my facial recognition does not work

Surface | Surface Pro | Performance and maintenance
asked 2026-02-28T18:28:02.9533333+00:00
Colette Marie Davion-Douglas 0 Reputation points
answered 2026-03-01T01:01:36.8966667+00:00
S.Sengupta 29,426 Reputation points MVP Volunteer Moderator
1 answer

My charged surface pro keeps saying Preparing Automatic Repair, but doesn't actually do anything

My charged surface pro keeps saying Preparing Automatic Repair, but doesn't actually do anything.

Surface | Surface Pro | Performance and maintenance
asked 2026-02-28T03:18:46.22+00:00
Jared Koyle 0 Reputation points
answered 2026-02-28T03:18:57.8733333+00:00
Q&A Assist
1 answer

DARRIN DEYOUNG !!!

Hello I juts bought a Surface Pro with Windows 11 but the whole computer is somehow locked and I can't seem to get rid of this Darrin Deyoung account Should I return this computer I know it was on sale because it was a display but how can I fix this

Surface | Surface Pro | Performance and maintenance
asked 2025-08-02T18:52:28.1133333+00:00
Diego Limas 0 Reputation points
edited a comment 2026-02-28T01:35:47.2533333+00:00
Camille Torres 0 Reputation points
2 answers

How to Fix Storage Issue

I don't have any big apps, but I have no storage left on my PC. The Apps don't add up to the final storage. I have deleted so much, but I still do not know what to do. Help Please!

Surface | Surface Pro | Performance and maintenance
asked 2026-02-25T19:33:00.2633333+00:00
Caleb Clay 0 Reputation points
commented 2026-02-27T08:08:18.15+00:00
Clary-N 9,005 Reputation points Microsoft External Staff Moderator
1 answer

need the 48 digit ID

i bought a surface pro 9 for my daughter form Costco online on 01/13/2023. the key board stopped working first then the computer stopped recognizing her face the it goes now to what is called bit looker and is asking her to sign in with her email and…

Surface | Surface Pro | Performance and maintenance
asked 2026-02-24T23:25:50.48+00:00
Samir Azer 0 Reputation points
answered 2026-02-25T01:03:58.9233333+00:00
S.Sengupta 29,426 Reputation points MVP Volunteer Moderator
1 answer

Usar tarjetas de desarrollo en Surface Pro 11

Tarjetas de desarrollo no se ven reflejadas al conectarse a Surface Pro 11, ya instalé drivers para USB-TTL, use un cable de datos, las tarjetas sirven, y revise en todos los apartados del administrador de dispositivos y simplemente no estan en ningun…

Surface | Surface Pro | Performance and maintenance
asked 2026-02-24T02:47:14.3233333+00:00
Genaro Hernández 0 Reputation points
answered 2026-02-24T02:47:21.5233333+00:00
Q&A Assist
1 answer

Surface Pro 10 for Business Running Hot and Fan is noisy

The Surface is docked, so its screen is turned off mostly. It feels hot to the touch, and the fan is noisy. Even when there is not a lot happening on the PC. The CPU usage is pretty low at less than 10% average when I watch the graph on Task…

Surface | Surface Pro | Performance and maintenance
asked 2026-02-23T12:15:57.51+00:00
Craig Bullock 0 Reputation points
edited the question 2026-02-23T12:16:43.36+00:00
Craig Bullock 0 Reputation points
3 answers

Windows Surface Pro 7+ is very sluggish

Request help with trouble shooting this system to find out why it is running so slow.

Surface | Surface Pro | Performance and maintenance
asked 2026-02-13T19:55:53.83+00:00
Russell 0 Reputation points
edited a comment 2026-02-23T09:19:05.9966667+00:00
Griffith N 0 Reputation points Microsoft External Staff Moderator
3 answers

Surface Pro 9 Type Cover disconnects after recent Windows updates including KB5077181

We are observing an issue on multiple Surface Pro 9 devices where the Type Cover keyboard intermittently disconnects shortly after user sign‑in. The behavior appears after recent Windows updates. In the environment, affected devices are running newer…

Surface | Surface Pro | Performance and maintenance
asked 2026-02-16T16:12:59.9133333+00:00
Salvino Sepulveda Jr 5 Reputation points
commented 2026-02-22T11:39:37.53+00:00
Deo Quilab 5 Reputation points
2 answers

I updated my surface pro 3 with the new updates since 08/2025 - kb5063709 - issues battery/laptop shuts off/keyboard not working

So i first started having issues with my surface pro 3. Ever since the hotfix kb5063709. I found a way to get rid of the update . Through a lengthy process. Dont remember it now. But had to mount it. Using the .iso file. Etc. And iw as able to turn off…

Surface | Surface Pro | Performance and maintenance
asked 2025-12-16T20:05:03.57+00:00
Shay 0 Reputation points
commented 2026-02-19T15:21:40.3333333+00:00
Jess-Q 8,550 Reputation points Microsoft External Staff Moderator