My charged surface pro keeps saying Preparing Automatic Repair, but doesn't actually do anything

Use the built-in recovery options in order, then choose a service option if the loop continues.

1. On the Automatic Repair screen, first select Restart.
   • If Windows starts, immediately install the latest Surface and Windows updates to help prevent the issue from returning. See Download drivers and firmware for Surface in the referenced article.
2. If it returns to Preparing Automatic Repair, on the Automatic Repair screen select Advanced options.
   • On Choose an option, select Continue to try to boot into Windows.
   • If Windows starts, install the latest Surface and Windows updates.
3. If it still loops back to Automatic Repair, reset the device:
   1. From Choose an option, select Troubleshoot.
   2. Select Reset this PC.
   3. Choose one of:
      • Keep my files – reinstalls Windows and the apps that came with Surface, removes installed apps and settings, but keeps personal files.
      • Remove everything – removes all personal files, apps, and settings.
   4. Follow the on-screen instructions.
   • Before resetting, ensure access to product keys and installation files for any desktop apps (for example, Microsoft Office) that need to be reinstalled afterward.
4. If, after a reset attempt, the Automatic Repair screen appears again or Windows never starts, the Surface needs service.
   • Use the service options to:
     • Check warranty, create a service order, and print a shipping label to send the device to Microsoft.
     • Locate an in-person service center (where available) for hardware inspection and recovery.
     • If technically experienced and with the right tools, review self-repair options and guides for supported Surface models.

For devices that will not turn on at all (no logo or Automatic Repair screen), a service order is also required.

References:

• Surface turns on and starts Automatic Repair
• Surface won’t turn on or start
• Surface turns on but is stuck on a logo screen
• Surface turns on but is stuck on the Recovery screen
• Surface battery won’t charge or Surface won’t run on battery