910 questions
1 answer
Surface Pro 10 "Disconnected" cellular data using a T-Mobile physical SIM card.
I have a new Surface Pro 10 working with Windows 11. I already followed all the troubleshooting from the settings, reinstalling controllers, configuring the APN with technical support of T-Mobile, but nothing works.
Surface | Surface Pro | Network
asked 2026-03-12T01:13:39.9133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(16, 19%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJV%3C/text%3E%3C/svg%3E)
Julian Vesga
0
Reputation points
commented 2026-03-12T16:33:55.7466667+00:00
Julian Vesga
0
Reputation points
2 answers
One of the answers was accepted by the question author.
How to file share to surface pro 11 from Mac OS X Lion
turned on sharing from mac. when attempting to access from Windows, get error message 0x80004005. I am trying to pull old photos from my macbook to my surface pro.
Surface | Surface Pro | Network
910 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(12.8, 67%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIA%3C/text%3E%3C/svg%3E)
1 answer
New Surface Pro not compatible with Brother HL-2270DW printer
Windows 11 finds the printer, but says Driver Incompatible
Surface | Surface Pro | Network
910 questions
asked 2026-02-28T03:17:26.34+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(150.4, 20%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES%3C/text%3E%3C/svg%3E)
SirGnarlyDude
0
Reputation points
answered 2026-02-28T05:32:25.6933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
S.Sengupta
29,426
Reputation points MVP
Volunteer Moderator
4 answers
One of the answers was accepted by the question author.
How to connect Surface Pro to 5G SA Private network (PLMN 999xx)?
I'm trying to connect a Surface Pro to a 5G network. (Microsoft Surface Pro 11 5G X1P-64-100 16/256 13" W11P PLA) The network is a 5G SA (stand alone) and it is a private network (plmn=999xx) The surface pro doesn't even try to attach. The Surface…
Surface | Surface Pro | Network
910 questions
asked 2026-01-22T12:44:16.6333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(80, 85%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJF%3C/text%3E%3C/svg%3E)
John Fornehed
30
Reputation points
commented 2026-02-27T07:27:30.3933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 77%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJD%3C/text%3E%3C/svg%3E)
Jack Dickenson
0
Reputation points
1 answer
Price Change
I HAD THE SURFACE PRO + COPILOT 13" IN MY CART LAST NIGHT AND WAITED UNTIL MORNING TO PURCHASE AND THE PRICE WENT UP OVERNIGHT. IT APPEARED THAT IT WAS ON SALE LAST NIGHT. I WAS DEPADING BETWEEN AN iPAD PRO AND THIS SUFACE PRO AND SETTLED ON THE…
Surface | Surface Pro | Network
910 questions
asked 2026-02-18T12:00:35.6333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(6.4, 15%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAS%3C/text%3E%3C/svg%3E)
Adam Stoll
0
Reputation points
answered 2026-02-18T12:00:53.49+00:00
Q&A Assist
2 answers
Stuck with PhoneLink
My Surface Pro 9 was working perfectly until yesterday. When I try to go to the internet I get a message that Chrome or Bing or Edge or whatever now requires me to connect with PhoneLink which I don't want to do. If I do I have to work with a small…
Surface | Surface Pro | Network
910 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(118.4, 48%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EK%3C/text%3E%3C/svg%3E)
2 answers
How do I unlock my computer
My computer is locked up some body tried to hack in my computer
Surface | Surface Pro | Network
910 questions
asked 2025-12-01T14:49:09.8466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(96, 51%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETC%3C/text%3E%3C/svg%3E)
Thomas Cherry
0
Reputation points
commented 2026-02-04T08:39:54.2533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 12%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECN%3C/text%3E%3C/svg%3E)
Clary-N
9,005
Reputation points Microsoft External Staff
Moderator
1 answer
Microsoft Journal "Please ensure you have the right permission to access this journal and try again."
I was trying to take notes in class today and when I was writing I noticed that it was a little slow. So I closed the app and when I went back to take more notes this popped up. I've been trying to get back into it after I got home, and it still doesn't…
Surface | Surface Pro | Network
910 questions
asked 2026-02-03T00:48:08.94+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(35.2, 13%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJC%3C/text%3E%3C/svg%3E)
Jack Camors
0
Reputation points
answered 2026-02-03T07:22:58.62+00:00
S.Sengupta
29,426
Reputation points MVP
Volunteer Moderator
1 answer
BitLocker/Failed network connection
After I entered the BitLocker key my device tells me it can’t connect to the network and it will look for other solutions. I’ve tried multiple times on different occasions re-entering the key but keep getting the same message. Please help
Surface | Surface Pro | Network
910 questions
asked 2026-01-29T22:20:02.4966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(76.8, 23%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESA%3C/text%3E%3C/svg%3E)
SHEA ANGLIN
0
Reputation points
answered 2026-01-30T01:17:32.7566667+00:00
S.Sengupta
29,426
Reputation points MVP
Volunteer Moderator
1 answer
Wifi adapter disabled after installing Express VPN
I have a new Surface Pro, and am in the process of setting it up FOR THE SECOND TIME. During the first set up my wifi adapter stopped working and I wasn't sure of the cause, although it was when I was in the middle of downloading Express VPN. As it is a…
Surface | Surface Pro | Network
910 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(192, 18%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPD%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 74%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIN%3C/text%3E%3C/svg%3E)
1 answer
How do i troubleshoot installing a VPN device driver on my surface pro 12 windows 11, when it keeps failing??
I am trying to add a vpn device driver to use SoftEther VPN Client. Every time I try to add it on my brand new just out of the box Surface Pro 12 with windows 11. It says Installation of the virtual network adapter device driver failed. How do I…
Surface | Surface Pro | Network
910 questions
asked 2026-01-13T15:18:26.7833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(64, 51%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECS%3C/text%3E%3C/svg%3E)
Colleen Snyder
0
Reputation points
answered 2026-01-14T01:10:30.07+00:00
S.Sengupta
29,426
Reputation points MVP
Volunteer Moderator
2 answers
I'm having trouble with the Pro Flex keyboard while using my Surface 11 Pro.
서피스 프로 11을 쿠팡에서 25년 3월초에 구입하여 지금까지 쓰는 중입니다. 물론 정식 키보드와 펜을 사옹 중입니다. 키보드 제품 숫자는 [운영자 주: 개인정보는 삭제되었습니다] 이고, Model: 1864라 쓰여 있습니다. 원래 쓰던 대로 키보드를 연결하면 서피스가 인식을 하여 작업 표시줄이 키보드를 쓰는 것처럼 변하고, 터치 키보드가 켜지지 않습니다. 하지만 키보드가 연결된 상태에서 서피스 앱에서는 키보드를 인식하지 못하고, 타이핑이 안됩니다.…
Surface | Surface Pro | Network
910 questions
asked 2026-01-07T13:30:34.4866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(307.2, 38%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJH%3C/text%3E%3C/svg%3E)
jaey hwang
0
Reputation points
edited an answer 2026-01-11T07:29:25.0933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 7.000000000000001%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHC%3C/text%3E%3C/svg%3E)
Haytham-C
4,125
Reputation points Microsoft External Staff
Moderator
2 answers
My surface is not connecting via Bluetooth to my keyboard
My surface is not connecting via Bluetooth to my keyboard
Surface | Surface Pro | Network
910 questions
asked 2026-01-09T16:57:27.29+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(67.2, 98%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECE%3C/text%3E%3C/svg%3E)
clifford ellis
0
Reputation points
answered 2026-01-10T02:16:42.6433333+00:00
S.Sengupta
29,426
Reputation points MVP
Volunteer Moderator
1 answer
5G Connection
Trying to get the 5g cellular working on the Surface Pro 10 but keep getting Invalid or lost/stolen id. Tried using a Verizon SIM card, got the same result, the tried eSIM got the same result. This is not s stolen or lost item, how can I get this…
Surface | Surface Pro | Network
910 questions
asked 2026-01-08T15:54:00.9066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(198.4, 65%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESM%3C/text%3E%3C/svg%3E)
Sapiens, Mario
0
Reputation points
answered 2026-01-08T15:54:10.2733333+00:00
Q&A Assist
1 answer
Once Bitlocker key is entered, my tablet tries to diagnose and after 30 minutes restarts and asks for the bitlock again. How can I unlock my tablet and gain access?
After I enter in my bitlocker key, my computer tries to diagnose the problem. Next it pulls up a window with a "couldnt connect to the network. Keep your device on and well look for solutions again in : 30 minutes (starts at 30 minutes and winds…
Surface | Surface Pro | Network
910 questions
asked 2025-12-23T21:10:21.6066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(211.20000000000002, 84%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELR%3C/text%3E%3C/svg%3E)
Lechner, Rob
0
Reputation points
edited a comment 2026-01-05T05:29:09.7866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(278.4, 37%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHK%3C/text%3E%3C/svg%3E)
Huy-K
9,940
Reputation points Microsoft External Staff
Moderator
2 answers
One of the answers was accepted by the question author.
Surface Pro had intermittent then lost internet connection (No internet, secured)
The surface pro has worked normally since purchase in August. It had been running with NordVPN and not issues. Yesterday, it stopped getting access via the usual house internet - the connection to wifi worked, but it said 'no internet'. Initially, the…
Surface | Surface Pro | Network
910 questions
asked 2025-11-13T10:08:23.55+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 85%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMS%3C/text%3E%3C/svg%3E)
Martina S
20
Reputation points
commented 2025-12-31T16:04:28.9766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(169.60000000000002, 96%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAP%3C/text%3E%3C/svg%3E)
Allana Patterson
0
Reputation points
3 answers
How to fix "no internet secured" done resets of network, ip config flush dns, win sock and nothing
Got a Surface 11 Pro and was working fine until did an update and now getting "no internet secured" and as do not use ethernet I am screwed. So tried everything found online - resetting network adapters, reset winsock, flushdns - and still no…
Surface | Surface Pro | Network
910 questions
asked 2025-12-16T11:26:46.4033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(313.6, 85%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERH%3C/text%3E%3C/svg%3E)
Randall Hewitt
0
Reputation points
commented 2025-12-18T16:11:18.8633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 44%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJQ%3C/text%3E%3C/svg%3E)
Jess-Q
8,550
Reputation points Microsoft External Staff
Moderator
1 answer
MS Surface Dock 2 ethernet issues
About a month ago, the 5 users in our office starting having ethernet issues for certain websites. I have narrowed it down to the MS Surface Dock 2. If I bypass that with an ethernet cord into one of the USB-C ports, everything works perfectly. I have…
Surface | Surface Pro | Network
910 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(252.8, 19%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJH%3C/text%3E%3C/svg%3E)
2 answers
Surface mobile broadband issue on surface pro 7+ LTE Code 43.
I've ran Surface diagnostics tool app, ran and checked for all updates, including drivers. Restarted multiple times after uninstalling the hardware in device manager with no success. This has happened in the past and then randomly comes back on and works…
Surface | Surface Pro | Network
910 questions
asked 2025-12-14T21:43:26.66+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(44.800000000000004, 74%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETS%3C/text%3E%3C/svg%3E)
Tom Swartout
0
Reputation points
answered 2025-12-14T21:59:31.42+00:00
Tom Swartout
0
Reputation points
3 answers
What is the relationship between Surface Pro 12, EP2-33674, and Regulatory Model 2109? Need official documentation.
Hi everyone, I am currently preparing documents for a government regulatory review (RF equipment import approval), and I need to clarify the relationship between the following identifiers used for Microsoft Surface Pro 12: Surface Pro 12 – commercial…
Surface | Surface Pro | Network
910 questions
asked 2025-12-05T14:43:05.2333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(188.79999999999998, 47%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIC%3C/text%3E%3C/svg%3E)
Isaac Cheng
20
Reputation points
answered 2025-12-07T10:39:49.9266667+00:00
Barb Bowman
80,695
Reputation points MVP
Volunteer Moderator