Uninstall PhoneLink and recheck the issue.
Stuck with PhoneLink
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(118.4, 48%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EK%3C/text%3E%3C/svg%3E)
KRoss
0
Reputation points
My Surface Pro 9 was working perfectly until yesterday. When I try to go to the internet I get a message that Chrome or Bing or Edge or whatever now requires me to connect with PhoneLink which I don't want to do. If I do I have to work with a small phone-sized screen. I tried disabling PhoneLink but it made no difference. Any idea what is happening and what I can do about it? Thank you.
Surface | Surface Pro | Network
2 answers
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
S.Sengupta 29,426 Reputation points MVP Volunteer Moderator2026-02-06T06:04:06.0266667+00:00 -
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 12%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECN%3C/text%3E%3C/svg%3E)
Clary-N 9,005 Reputation points Microsoft External Staff Moderator2026-02-06T05:32:08.09+00:00 Hi KRoss,
Thank you for reaching out to Microsoft Q&A forum. I understand you’re seeing websites on your Surface Pro 9 open in a small, phone‑sized window instead of full desktop view and this started suddenly after things were working normally.
In some cases, Windows features like Phone Link may start handling web links and affect how pages open. Here’s what I recommend trying in this case:
Open Settings > System> System components, then locate Phone Link in the list. Select Advanced options, click Repair, and if the issue continues, click Reset. Once complete, close all browser windows and reopen your browser to test.
Restart your Surface Pro 9 once after completing to ensure Windows reloads the correct browser and display settings.
After this, websites should open normally in full desktop view again.
Please keep me posted on how it goes and feel free to reach out if the issue continues. I'm here to help.
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