Share via

Surface Pro 10 "Disconnected" cellular data using a T-Mobile physical SIM card.

Julian Vesga 0 Reputation points
2026-03-12T01:13:39.9133333+00:00

I have a new Surface Pro 10 working with Windows 11. I already followed all the troubleshooting from the settings, reinstalling controllers, configuring the APN with technical support of T-Mobile, but nothing works.

Surface | Surface Pro | Network
0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. S.Sengupta 29,426 Reputation points MVP Volunteer Moderator
    2026-03-12T04:34:44.6333333+00:00

    If your **Microsoft Surface Pro 10 with Windows 11 cannot connect to cellular data even after troubleshooting, the issue is usually related to eSIM/SIM activation, drivers, or carrier compatibility.

    Does it support cellular hardware?

    Open Settings → Network & Internet

    Do you see Cellular in the menu?

    If Cellular appears → device supports 5G/eSIM

    If your device has cellular but modem is not detected, the best option is to contact Microsoft support.

    If Cellular is missing → your model does NOT have cellular hardware

    If it is Wi-Fi only, the best option is to use phone hotspot.

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.