865 questions
865 questions with Surface | Surface Laptop | Install and update tags
1 answer
SURFACE RT AND RECOVERY KEY
I purchased a surface RT years ago it’s still working, but I can’t find the password. I don’t have the bit. locker key or recovery key in order to reset it I’ve searched my Microsoft account and the computer is not listed as a purchase which I found…
Surface | Surface Laptop | Install and update
asked 2026-02-27T14:53:40.9266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 30%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EME%3C/text%3E%3C/svg%3E)
Michael Elem
0
Reputation points
commented 2026-03-11T10:09:29.99+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 21%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETN%3C/text%3E%3C/svg%3E)
Thomas4-N
10,990
Reputation points Microsoft External Staff
Moderator
2 answers
Hyper-V on Microsoft Surface failed to boot
Good afternoon, everyone! I am working with a Surface Laptop 7, which has the new Snap Dragon 64-bit ARM-based processor, and I upgraded to Windows 11 Professional in order to enable Hyper Visor. I have enabled HyperVisor, virtual machines, however,…
Surface | Surface Laptop | Install and update
865 questions
asked 2026-03-04T23:07:44.3366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(166.4, 63%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESP%3C/text%3E%3C/svg%3E)
Safet P
0
Reputation points
answered 2026-03-04T23:36:34.46+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
S.Sengupta
29,426
Reputation points MVP
Volunteer Moderator
1 answer
Hyper-V on Microsoft Surface Laptop 7
Good afternoon, everyone! I am working with a Surface Laptop 7, which has the new Snap Dragon 64-bit ARM-based processor, and I upgraded to Windows 11 Professional in order to enable Hyper Visor. I have enabled HyperVisor, virtual machines, however,…
Surface | Surface Laptop | Install and update
865 questions
2 answers
So my Surface GO 3 laptop is stuck in a boot loop of just the windows logo flashing repeatedly.
I have made a USB recovery drive properly and have tried every method out there for trying to open the UEFI menu. and cant
Surface | Surface Laptop | Install and update
865 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(275.2, 69%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKS%3C/text%3E%3C/svg%3E)
1 answer
Installing Examplify but it says " verify that you have sufficient priveleges to install system services"
Can anyone help with this? I am not sure how to fix it. I have tried to run as administrator and it still does not work
Surface | Surface Laptop | Install and update
865 questions
asked 2026-02-24T23:30:17.37+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(28.799999999999997, 26%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESP%3C/text%3E%3C/svg%3E)
Shakara Partinger
0
Reputation points
answered 2026-02-24T23:30:26.8866667+00:00
Q&A Assist
1 answer
Citrix Workspace Wont download
Citrix Workspace wont download, I keep getting an installation error message.
Surface | Surface Laptop | Install and update
865 questions
asked 2026-02-21T19:21:31.1566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(0, 34%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EC%3C/text%3E%3C/svg%3E)
Charles
0
Reputation points
answered 2026-02-22T01:59:47.5533333+00:00
S.Sengupta
29,426
Reputation points MVP
Volunteer Moderator
3 answers
How to fix Exception code: 0xc0000005 Minecraft crashing after playing for 5 minutes Error ID: 1000
Faulting application name: Minecraft.Windows.exe, version: 1.21.132.1, time stamp: 0x695d97e0 Faulting module name: Minecraft.Windows.exe, version: 1.21.132.1, time stamp: 0x695d97e0 Exception code: 0xc0000005 Fault offset: 0x0000000000247930 Faulting…
Surface | Surface Laptop | Install and update
865 questions
asked 2026-01-11T02:15:24.0866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(124.80000000000001, 89%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Angel
10
Reputation points
answered 2026-02-17T07:54:46.7966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(294.40000000000003, 53%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBZ%3C/text%3E%3C/svg%3E)
Brandon Zapatillas
0
Reputation points
2 answers
How to factory reset Microsoft Surface Model number 1866 with Windows Pro 10 installed without recovery key.
I have an old laptop from a company that I use to work for that has dissolved. I am wanting to use and update the laptop, but am unable due to not having administrator log in information, which is unattainable d/t dissolution of company. The laptop is a…
Surface | Surface Laptop | Install and update
865 questions
asked 2026-02-10T03:35:49.22+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(259.20000000000005, 0%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJH%3C/text%3E%3C/svg%3E)
Jimmy Holtschlag
0
Reputation points
commented 2026-02-12T08:08:04.2366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 33%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELN%3C/text%3E%3C/svg%3E)
Lychee-Ng
15,480
Reputation points Microsoft External Staff
Moderator
3 answers
Impossible d'installer acrobat reader sur le PC Microsoft LAPTOP
Nous souhaitons installer acrobat reader sur la surface MICROSOFT LAPTOP. Une fois le chargement de l'executable à 100%. Aucun fichier/dossier est présent dans le PC. Comment faire pour résoudre ce problème, s'il vous plait? Merci pour votre…
Surface | Surface Laptop | Install and update
865 questions
asked 2026-01-09T10:50:03.5933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(227.2, 84%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEB%3C/text%3E%3C/svg%3E)
Emilie Berger
5
Reputation points
answered 2026-02-11T15:03:39.4066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(182.40000000000003, 10%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAV%3C/text%3E%3C/svg%3E)
Ai Van NGO
0
Reputation points
2 answers
Como resolvo o problema de loop infinito no erro (Couldn´t find a bootable operating system. Check the Boot configuration to try to fix this)
Ola eu tenho um surface (model 3) que está num loop infinito, sempre da o erro (Couldn´t find a bootable operating system. Check the Boot configuration to try to fix this) quando ligo e de seguida entra no UEFI e sempre que tento colocar uma pen bootavel…
Surface | Surface Laptop | Install and update
865 questions
asked 2026-02-05T12:46:38.2766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 32%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EWJ%3C/text%3E%3C/svg%3E)
Wesley Jessen
0
Reputation points
edited an answer 2026-02-09T15:15:32.1833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 74%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIN%3C/text%3E%3C/svg%3E)
Ian-Ng
10,515
Reputation points Microsoft External Staff
Moderator
2 answers
Digital License Activation Issue After Factory Reset - Surface Laptop (Purchased 2024)
Hello, I purchased a Microsoft Surface Laptop in 2024 and recently performed a factory reset. After the reset, Windows is requesting activation with a digital license. Issue details: Device: Microsoft Surface Laptop (purchased in 2024) Problem:…
Surface | Surface Laptop | Install and update
865 questions
asked 2026-02-04T11:30:48.8233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(105.60000000000001, 20%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAB%3C/text%3E%3C/svg%3E)
Antonio Baena Marcos
0
Reputation points
commented 2026-02-06T09:21:20.92+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 12%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECN%3C/text%3E%3C/svg%3E)
Clary-N
9,005
Reputation points Microsoft External Staff
Moderator
1 answer
My surface laptop is updatein and stuck at Stage 2 of 2 Cleaning Up You're 0% there. How do I get out of this?
My laptop is stuck while updating windows 11. It reports Stage 2 of 2 Cleaning up. you're 0% there. How do i fix this
Surface | Surface Laptop | Install and update
865 questions
asked 2026-02-03T10:43:54.02+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(227.2, 50%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPH%3C/text%3E%3C/svg%3E)
Peter Hancock
0
Reputation points
commented 2026-02-04T15:46:31.2566667+00:00
Ian-Ng
10,515
Reputation points Microsoft External Staff
Moderator
3 answers
The Secure Boot on the Surface Laptop 5 disabled unexpectedly
Today, I turned on my Surface Laptop 5, but it crashed and asked me to enter the BitLocker recovery key. I checked and found that Secure Boot was disabled. Additionally, the model name changed to "OEMID SKU Number," and the serial number…
Surface | Surface Laptop | Install and update
865 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(227.2, 70%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(288, 51%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELR%3C/text%3E%3C/svg%3E)
2 answers
how do I find my recovery key for my Surface Laptop?
I need to find my recovery key for my surface Laptop
Surface | Surface Laptop | Install and update
865 questions
asked 2026-01-29T19:27:14.1466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(70.4, 3%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDM%3C/text%3E%3C/svg%3E)
Dan Mitzel
0
Reputation points
commented 2026-02-02T07:01:28.5333333+00:00
Lychee-Ng
15,480
Reputation points Microsoft External Staff
Moderator
1 answer
How to fix the problem with my windows surface laptop
what do I do it happened when it was trying to update.
Surface | Surface Laptop | Install and update
865 questions
asked 2026-01-30T09:22:51.4266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(304, 6%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAO%3C/text%3E%3C/svg%3E)
Ana Ortez
0
Reputation points
edited an answer 2026-01-30T10:12:47.1933333+00:00
S.Sengupta
29,426
Reputation points MVP
Volunteer Moderator
2 answers
Adobe Acrobat Reader won't load on my Surface Laptop 7 with Snapdragon X Plus Processor.
Tried to load Adobe Acrobat Reader on new computer and it appeared to load but wouldn't open. I suspect there may be a compatibility issue with the ARM processor. Has anyone encountered this? Is there a resolution?
Surface | Surface Laptop | Install and update
865 questions
asked 2026-01-24T19:40:42.7333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(272, 41%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMA%3C/text%3E%3C/svg%3E)
Michael Anderson
0
Reputation points
commented 2026-01-29T10:38:44.8666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(160, 15%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Akhil
5
Reputation points
1 answer
Unable to complete purchase in my account
Team, I need help ASAP. I've attempted purchasing a Surface Laptop for Business, Copilot+ PC, 13.8 and 15-inch | Intel multiple times but am getting stuck at the login. This is frustrating.…
Surface | Surface Laptop | Install and update
865 questions
asked 2026-01-27T19:19:44.2766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(233.6, 53%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETM%3C/text%3E%3C/svg%3E)
Tori Mercado
0
Reputation points
answered 2026-01-27T19:20:52.9033333+00:00
Q&A Assist
2 answers
One of the answers was accepted by the question author.
OneDrive sign in error 0x8004de40
Note that I was directed to this portal from a link within https://support.microsoft.com, I could not find an appropriate tag and as this is mandatory I've tagged it to the device which is a Surface laptop though I think this is unlikely to have anything…
Surface | Surface Laptop | Install and update
865 questions
asked 2026-01-26T21:43:28.06+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(115.19999999999999, 77%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENG%3C/text%3E%3C/svg%3E)
Neil Gallacher
40
Reputation points
accepted 2026-01-27T13:16:11.21+00:00
Neil Gallacher
40
Reputation points
1 answer
i recently purchased a ms laptop surface 7 and i am trying to use a surface pen with no luck
recently purchased a MS Surface Laptop 7 and I am trying to use an existing MS Surface pen with the laptop. After 10 or so hours, I have made no headway,
Surface | Surface Laptop | Install and update
865 questions
asked 2026-01-21T21:48:55.86+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(208, 96%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAD%3C/text%3E%3C/svg%3E)
Anthony DiNallo
0
Reputation points
commented 2026-01-23T13:35:10.56+00:00
Anthony DiNallo
0
Reputation points
1 answer
One of the answers was accepted by the question author.
Adobe software install caused my laptop to need to be reset. Surface with Windows 11. Adobe software on disk from 2010. What happened?
The laptop did not reset correctly, now it is in an infinite loop of restarts. It worked well until I installed some old Adobe software from 2010.
Surface | Surface Laptop | Install and update
865 questions
asked 2026-01-19T17:55:56.7166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(166.4, 47%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESO%3C/text%3E%3C/svg%3E)
SCOTT OSBORNE
20
Reputation points
commented 2026-01-19T17:57:37.96+00:00
SCOTT OSBORNE
20
Reputation points