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Impossible d'installer acrobat reader sur le PC Microsoft LAPTOP

Emilie Berger 5 Reputation points
2026-01-09T10:50:03.5933333+00:00

Nous souhaitons installer acrobat reader sur la surface MICROSOFT LAPTOP.

Une fois le chargement de l'executable à 100%.

Aucun fichier/dossier est présent dans le PC.

Comment faire pour résoudre ce problème, s'il vous plait?

Merci pour votre compréhension.

Bien à vous et bonne année.

Emilie BERGER

Surface | Surface Laptop | Install and update
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  1. Ai Van NGO 0 Reputation points
    2026-02-11T15:03:39.4066667+00:00

    Bonjour,

    J'ai également ce poblème, j'ai l'impression que cela est due à la dernière mise à jour.

    Mes pdf ne pouvaient plus s'ouvrir, j'ai voulu désinstaller et réinstaller, j'ai fait un clean avec le acrobatcleaner, et impossible.

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  2. Emilie Berger 5 Reputation points
    2026-01-09T11:02:42.1866667+00:00

    aucune de ces solutions répare le problème

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  3. Q&A Assist
    2026-01-09T10:51:15.02+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    To resolve the issue of not being able to install Adobe Acrobat Reader on your Microsoft Surface Laptop, you can try the following troubleshooting steps:

    1. Check for Existing Installations: Ensure that Acrobat Reader is not already installed. If it is, uninstall it and then try reinstalling.
    2. Run the Installer as Administrator: Right-click the installer executable and select "Run as administrator" to ensure it has the necessary permissions to install.
    3. Check Disk Space: Make sure there is enough disk space available on your device for the installation.
    4. Disable Antivirus Software: Sometimes, antivirus software can interfere with installations. Temporarily disable it and try installing again.
    5. Use the Microsoft Store: If you are trying to install from a web source, consider downloading Acrobat Reader from the Microsoft Store instead.
    6. Check Windows Updates: Ensure that your Windows operating system is up to date, as updates can resolve compatibility issues.
    7. Event Logs: If the installation fails, check the Windows Event Viewer for any logs that might provide more details about the failure. Look under Application and Services Logs -> Microsoft -> Windows -> AppxDeployment-Server.

    If these steps do not resolve the issue, consider reaching out to Adobe support for further assistance.

    References:

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