All bluetooth headset mic is not working with Window 11

Timothy Liew 145

mic is not working for all bluetooth headset. The bluetooth show connected with both sound and mic, but there are none of Window program can access the mic function. FYI, before the Window Updates, everything is fine.

Gonzalo Pirovano 0 Reputation points

2025-11-11T17:35:29.1866667+00:00

Same Issue here, i have 20 users that the update broke their bluetooh headset, tried with the intel driver, different headsets, the manual KB5067036 install is not allowed either
SKT 10 Reputation points

2025-12-03T02:36:38.99+00:00

I am having the same issue on my work laptop and it is making it incredibly difficult to attend and participate in company meetings. I have tried all the things others in this thread have tried and nothing has worked. Updating my system and drivers have not helped either. Rolling back updates is not an option for my work computer. When will Microsoft fix this?
Sarthak Singh 0 Reputation points

2026-02-18T13:23:39.1133333+00:00

My devices- Asus vivobook S15 OLED and Realme wireless 5 ANC{Neckband}

I had this same issue, where all Bluetooth earphones (neckband with mic) started showing just "connected audio" and no mic after updating windows 11 on my laptop in December. I did everything suggested to solve this problem but nothing worked. I have intel EVO Laptop

SOLUTION: First remove all saved Bluetooth devices from your PC. Then open device manager, go to "Audio inputs and outputs" dropdown section and remove all Bluetooth devices. then restart your device. These steps finally SOLVED MY PROBLEM.

In my case, it started showing "connected mic, audio" under my Bluetooth audio device name whichever I paired with my PC and in all others (Bluetooth earphones too) too. Mic also started working too as I did a zoom call after this process.

Hope it helps
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42 answers

Peter 15 Reputation points

2025-12-01T04:38:15.65+00:00

No bluetooth audio devices work with Lenovo Thinkpad P14s Gen 5 AMD in Windows 11 Pro 25H2. This is not a hardware problem because bluetooth audio works when booting from an Ubuntu Live USB. The problem appears in a recent Windows update. I have tried a Bose SoundLink Flex 2 bluetooth speaker, Nothing Ear 3 bluetooth earbuds, and Google Pixel earbuds.

Both KB5068861 (26200.7171) and KB5068861 (26100.7171) are installed.

audiosrv.dll file version is 10.0.26100.7019.

In Control Panel - Sound - [any Bluetooth device] - Properties - Advanced tab, clicking "Test" opens an "Error!" popup window with message "Failed to play test tone." The only audio format listed is "2 channel, 16 bit, 48000 Hz". This applies to all audio bluetooth devices.

Bluetooth hardware is "Qualcomm FastConnect 6900 Bluetooth Adapter" with driver version 2.0.0.1292.
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SKT 10 Reputation points

2025-12-08T19:11:23.0733333+00:00

My issue is also on a Thinkpad. The IT department at my local site has told me that there is nothing they can do, as corporate IT determines when/if we will get various updates. So, any of us with this issue seem to have no path forward other than reverting back to wired headsets.
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Stephen Pettifer 30 Reputation points

2025-11-13T08:53:05.48+00:00

November patch update seems to have fixed it for me so far with Pixel buds 2a (only ones I have to hand), it's just absurd we have to wait a month when MS break such important functionality
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HRob 81 Reputation points

2025-11-02T21:40:24.59+00:00

Confirming this preview KB fixes it for us, hoping MS release a separate fix though.

https://support.microsoft.com/en-us/topic/october-28-2025-kb5067036-os-builds-26200-7019-and-26100-7019-preview-ec3da7dc-63ba-4b1d-ac41-cf2494d2123a#id0ebdj=normal_rollout&id0enbd=catalog
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Jeff 5 Reputation points

2025-10-31T15:31:29.2566667+00:00

We had success with this preview KB in our organisation : KB5067036
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Fernando Tinoco 0 Reputation points

2025-11-01T08:55:13.7633333+00:00

I can confirm this KB5067036 (still in preview currently) also worked in my case. Was also having this reported issue since mid September.

Nico R 0 Reputation points

2025-11-01T19:45:07.69+00:00

For me it didn't work :-(
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Brendan Baker 5 Reputation points

2025-10-29T14:14:56.6733333+00:00
I have the ThinkPad T14s Gen 6, and I am experiencing the same Bluetooth headset issue. The problem didn't start until I updated to Windows 11 Version 10.0.26200 Build 26200 (October CU update); I suspect KB5066835 is the culprit.

Issue Description: Bluetooth headsets connect successfully and work for media playback (videos, music, system sounds). However, when applications attempt to use the headset in communication mode (with microphone), both audio output and microphone input fail completely.

Impact: This affects all communication applications including Zoom, Teams, 3CX, and others. The headset appears connected in Windows settings, but apps cannot utilize it for two-way communication.

System Details:

Device: ThinkPad T14s Gen 6

OS: Windows 11 Version 10.0.26200 Build 26200

Suspected Update: KB5066835

Symptom onset: Immediately after October CU update

This is a critical issue that effectively removes the ability to use Bluetooth headsets for calls and meetings on affected systems. This needs to be addressed urgently.
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Stephen Pettifer 30 Reputation points

2025-10-29T14:52:12.4233333+00:00

Interesting - I also have a Thinkpad (P16s Gen 3) and I'm sure at least one other person mentioned having a Lenovo. That may just be coincidence but I wonder if Lenovos are a common thread? I updated the bluetooth driver to the version released yesterday (although when I pair my pixel buds the driver version displayed is NOT the version of the driver I installed at all). The only way I have got things working is to uninstall the KB, and even then it stopped working again at some point, and I have had to uninstall it again since thanks to corporate update policies.

Nico R 0 Reputation points

2025-10-29T14:58:01.6+00:00

Mine is also a ThinkPad T14s Gen 6.
The Lenovo support was not very helpful so far.
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All bluetooth headset mic is not working with Window 11

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