350 questions with Outlook | Outlook for mobile | Outlook for iOS | For education tags

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1 answer One of the answers was accepted by the question author.

Request to Recover Missing Emails

My email account was hacked on March 6, but I was able to recover it and secure the account. After regaining access, I noticed that many of my emails are missing. These emails are very important to me because they contain personal files, documents, and…

Outlook | Outlook for mobile | Outlook for iOS | For education
asked 2026-03-11T00:42:06.9666667+00:00
Noura Alayouni 20 Reputation points
commented 2026-03-12T13:00:02.2266667+00:00
Noura Alayouni 20 Reputation points
1 answer

Error code 399287

I'm trying to use SMS as the 2fa to login but I receive error code 399287. What should I do to enable this again?

Outlook | Outlook for mobile | Outlook for iOS | For education
asked 2026-03-03T21:21:47.9933333+00:00
Christen McClain 0 Reputation points
answered 2026-03-03T21:58:19.7166667+00:00
Ruby-N 8,710 Reputation points Microsoft External Staff Moderator
1 answer

one note colour changing to pastel

One note colour changing so i would like to change my colours on one note to pastel i was just wondering how do you do it

Outlook | Outlook for mobile | Outlook for iOS | For education
asked 2026-02-25T02:20:22.2266667+00:00
Irene Mary Joby 0 Reputation points
commented 2026-02-25T23:28:01.8433333+00:00
Jeanie H 11,895 Reputation points Microsoft External Staff Moderator
2 answers

Unable to Access Brightspace and CUNYfirst Due to Authenticator Issue

Dear IT Support Team, My name is [Moderator note: personal info removed], and I am a student at City Tech. I am currently unable to log in to both my Brightspace and CUNY first accounts because I am having trouble with my authenticator app. For some…

Outlook | Outlook for mobile | Outlook for iOS | For education
asked 2026-02-20T04:42:20.2566667+00:00
Vazira 0 Reputation points
edited an answer 2026-02-23T06:31:13.1933333+00:00
Vivian-HT 13,695 Reputation points Microsoft External Staff Moderator
2 answers

Need help logging into Authenticator and outlook

I can’t login to my account because it says I need a verification code but I can’t access that because my outlook and Authenticator app both need a code

Outlook | Outlook for mobile | Outlook for iOS | For education
asked 2026-02-15T21:32:15.9533333+00:00
Martinez Joshua 0 Reputation points
answered 2026-02-15T22:31:53.48+00:00
Ruby-N 8,710 Reputation points Microsoft External Staff Moderator
2 answers

How to block an address on iPad/iOS

There is this girl who won’t leave me alone how do I block her?

Outlook | Outlook for mobile | Outlook for iOS | For education
asked 2026-02-13T13:20:02.6633333+00:00
Thane 0 Reputation points
commented 2026-02-14T15:18:27.1466667+00:00
Henry-N 10,540 Reputation points Microsoft External Staff Moderator
2 answers

i didnt recieve emails, like i can only see that in search bars

i dont recieve emails i can only see if i hit search bar

Outlook | Outlook for mobile | Outlook for iOS | For education
asked 2026-02-05T19:08:37.51+00:00
Mannat Sharma 0 Reputation points
commented 2026-02-06T22:34:19.9933333+00:00
Killian-N 9,380 Reputation points Microsoft External Staff Moderator
2 answers

How to login to outlook on mobile device with authenticator app is outlook opens authenticator app.

I am constantly being sighed out of my outlook account on my mobile device. When i try to sign in, outlook is supposed to have a pop up window that gives you a code to enter into the authenticator app, however, outlook is opening the authenticator app…

Outlook | Outlook for mobile | Outlook for iOS | For education
asked 2026-01-29T23:27:26.0733333+00:00
Audrey Weisberg 0 Reputation points
commented 2026-02-01T06:09:53.7+00:00
Jade Ng 9,370 Reputation points Microsoft External Staff Moderator
2 answers

i got a new phone and my authenticator app isn’t allowing me to login to my outlook account in my app

I recently got a new phone and now I cannot login to my school email outlook account because the Microsoft Authenticator app won’t pull up the code I need to login. I don’t have access to my old phone. Please help as I can’t get ahold of anyone in…

Outlook | Outlook for mobile | Outlook for iOS | For education
asked 2026-01-31T23:39:18.3433333+00:00
Sophia Cutler 0 Reputation points
edited an answer 2026-02-01T00:36:21.17+00:00
Viego An 8,990 Reputation points Microsoft External Staff Moderator
2 answers

Failed sign in

Am trying to sign in Error Code: 500121 Request Id: [Moderator note: personal info removed] Correlation Id: [Moderator note: personal info removed] Timestamp: [Moderator note: personal info removed]

Outlook | Outlook for mobile | Outlook for iOS | For education
asked 2026-01-31T14:26:37.6466667+00:00
edited an answer 2026-01-31T22:19:00.55+00:00
Alexis-NG 13,535 Reputation points Microsoft External Staff Moderator
2 answers

How can I sign into my work account on my authenticator

When I try to sign into my work outlook account, it will request for a sign in approval from my authentication but I can’t sign into my work account on my authentication because it keeps asking me to click on the displayed number on my outlook app. I go…

Outlook | Outlook for mobile | Outlook for iOS | For education
asked 2026-01-27T06:12:19.7666667+00:00
Erinma Ezenwanne 0 Reputation points
commented 2026-01-29T14:52:37.56+00:00
Phoebe-N 10,650 Reputation points Microsoft External Staff Moderator
1 answer

como corregir error 500

BootResult: configuration Back Filled Errors: Unhandled Rejection: Error: 500:undefined|undefined:undefined err: esrc: StartupData et: ServerError estack: Error: 500 st: 500 emsg: UserHasNoMailboxAndNoLicenseAssignedError

Outlook | Outlook for mobile | Outlook for iOS | For education
asked 2026-01-24T06:45:30.5366667+00:00
ADABELLA GASPAR GUEVARA 0 Reputation points
commented 2026-01-27T15:31:53.4333333+00:00
Tamara-Hu 11,970 Reputation points Microsoft External Staff Moderator
2 answers

How to add phone to authentication app

I have been in contact already about this and have recieved no help. My old phone is broken and I have to keep trying to use it through a broken screen to authenticate log ins to my university email as there is an error when I try to login to the…

Outlook | Outlook for mobile | Outlook for iOS | For education
asked 2026-01-26T22:26:32.12+00:00
40041957 0 Reputation points
edited an answer 2026-01-27T00:17:05.9066667+00:00
Viego An 8,990 Reputation points Microsoft External Staff Moderator
3 answers

Necesito ayuda lo más pronto

Tengo problemas para entrar a mi correo institucional y no puedo entrar a las demás aplicaciones por lo mismo , es la misma contraseña de siempre

Outlook | Outlook for mobile | Outlook for iOS | For education
asked 2026-01-24T13:53:19.2766667+00:00
CAROLINA CAMARGO GUZMAN 0 Reputation points
commented 2026-01-26T14:59:51.9066667+00:00
Tina L 12,250 Reputation points Microsoft External Staff Moderator
2 answers

I am not able to receive emails on outlook

I am not able to receive emails on outlook and no previous emails are there

Outlook | Outlook for mobile | Outlook for iOS | For education
asked 2026-01-23T07:14:58.4866667+00:00
Aravind Ajayakumar 0 Reputation points
edited an answer 2026-01-26T14:35:29.2166667+00:00
Henry-N 10,540 Reputation points Microsoft External Staff Moderator
1 answer

I am trying to add my Outlook email to my phone but the app said my account does not exist

Hi. I am trying to add my school account to my phone to receive email updates, but the phone says my school account does not exist. I can still log in to the account on my Mac. I tried with the Gmail app and the iPhone settings, but neither of them…

Outlook | Outlook for mobile | Outlook for iOS | For education
asked 2026-01-22T00:37:13.96+00:00
Long Nguyen 0 Reputation points
commented 2026-01-26T03:41:00.3933333+00:00
Viego An 8,990 Reputation points Microsoft External Staff Moderator
1 answer

Update my current phone number

I changed my phone number and now it is vffgggggvvvvvvv

Outlook | Outlook for mobile | Outlook for iOS | For education
asked 2026-01-19T09:49:12.0766667+00:00
Andrea 0 Reputation points
edited a comment 2026-01-21T11:29:08.5633333+00:00
Rin-L 15,665 Reputation points Microsoft External Staff Moderator
1 answer

Authenticator App log in Issues

How do I log in to my University account on mobile phone when it asks me to accept request in Authenticator App while I am already in the Authenticator App and if I close down the screen, I neither the request to accept the log in nor can I sign in since…

Outlook | Outlook for mobile | Outlook for iOS | For education
asked 2026-01-10T11:41:50.91+00:00
Colin Yang 0 Reputation points
commented 2026-01-12T07:47:07.99+00:00
Rin-L 15,665 Reputation points Microsoft External Staff Moderator
2 answers

How to fix Aunthenticator app log in and outlook email login when I need both apps to log into eachother

I have been logged out of my outlook on my computer, the app on my phone, and my authenticator app. The only way to send a code is through the authenticator app but when I try to log into the outlook app on my phone it takes me straight to the…

Outlook | Outlook for mobile | Outlook for iOS | For education
asked 2026-01-12T05:26:21.5966667+00:00
Kayla Samuels 0 Reputation points
answered 2026-01-12T05:59:00.5733333+00:00
Vivian-HT 13,695 Reputation points Microsoft External Staff Moderator
2 answers

I can not figure out how to log in to my Outlook because it keeps asking me to use my app code but I’m not receiving a code in my app.

I continue to go to my outlook app on my phone and try to log in but it’s asking me to verify my account using my Authenticator app, and when I open the app it is also asking me to verify my account using the app so both pages are asking for the same…

Outlook | Outlook for mobile | Outlook for iOS | For education
asked 2026-01-10T19:29:49.44+00:00
Megan Smith 0 Reputation points
answered 2026-01-10T21:43:42.8066667+00:00
Ryan-N 10,885 Reputation points Microsoft External Staff Moderator