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2 answers

Sign-In Issues to Guest Profile in Android

Hello, I have some trouble signing in with my microsoft teams account on my Android Phone, tho my phone doesn't have VPN or anything, it was working fine 3-4 weeks ago but suddenly I got this error: Request Id: [Moderator note: personal info…

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asked 2026-01-06T03:15:38.13+00:00
Dingle J 0 Reputation points
commented 2026-03-12T10:36:46.8133333+00:00
Daniel-Vo 4,420 Reputation points Microsoft External Staff Moderator
2 answers

Cannot log in to Microsoft Teams

Hi, Have tried several times and several different methods but just cannot log in to Microsoft Teams on my computer. Receiving the error code: 0x80190001 endlessly. Please help, have important online meetings with international clients. Thanks in…

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asked 2026-03-09T08:16:58.86+00:00
Martin Bi 0 Reputation points
commented 2026-03-10T14:37:34.64+00:00
Demi-N 13,255 Reputation points Microsoft External Staff Moderator
1 answer

Blank Login Screen on Teams

Hi, I got problem when try to login into Teams the pop window only show a blank screen after "Please Wait" messages appear. after a few minutes the pop up window just disappear and nothing happens. here the video of the issue : [Moderator…

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asked 2026-02-25T07:55:49.5066667+00:00
Praditya Setiawan 40 Reputation points
edited a comment 2026-03-09T09:31:25.27+00:00
Liora D 12,160 Reputation points Microsoft External Staff Moderator
1 answer

Problems logging into Teams

Hello, our organization purchased Microsoft Teams. We have an administrator account: Moderator note: personal info ******@kgipc.onmicrosoft.com. A Microsoft Authenticator was linked to it. When we changed our phone number, it was lost. Now, without it,…

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asked 2026-03-05T04:34:21.5766667+00:00
Нурбек Абасбеков 0 Reputation points
commented 2026-03-09T04:00:31.2933333+00:00
Sophie N 12,500 Reputation points Microsoft External Staff Moderator
2 answers

I can't find my login details for recently purchased Microsoft Essentials

I purchased microsoft team essentials, added a domain name, and received confirmation of my purchase in my personal email that the purchase was successful. However, I can't locate any licences and don't know how I log in to see my purchases. I know it…

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asked 2026-03-05T23:28:57.93+00:00
Neville P 0 Reputation points
commented 2026-03-08T03:23:25.17+00:00
Sophie N 12,500 Reputation points Microsoft External Staff Moderator
1 answer

I cannot log into my business Account and I am the administrator

Good day team, I changed the password to my Microsoft teams account last week and I was required to sign in again to get back to my meeting.  Every time I try to login I am requested to provide the access code from the authentication app but at the same…

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asked 2026-03-07T18:48:44.8933333+00:00
Patrick Vundi 0 Reputation points
answered 2026-03-07T19:24:02.8833333+00:00
Lia V 5,065 Reputation points Microsoft External Staff Moderator
2 answers

Can't log in to teams essential

Hi there, I recently subscribed to Microsoft Teams Essentials Business with 5 seats. I successfully changed the domain from onmicrosoft.com to ourcompany.com and also updated my login name to ******@mycompany.com However, since making this change, I can…

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asked 2026-03-04T11:29:03.95+00:00
Simon Mayr 0 Reputation points
commented 2026-03-07T15:46:06.9733333+00:00
Henry-N 10,540 Reputation points Microsoft External Staff Moderator
4 answers

How to fix "AADSTS90023: An error occurred while processing incoming message." on mobile app

Hello Support Team! Recently I was invited to An Organization on Teams as Guest. I could log in the Organization successfully on my Laptop App but when I tried to log in on my phone app, I keep getting this error "AADSTS90023: An error occurred…

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asked 2026-01-02T01:37:51.8866667+00:00
Duong Tran 0 Reputation points
commented 2026-03-03T13:21:02.0066667+00:00
Damian Wnuk 0 Reputation points
1 answer

Locked out of account and out of authenticator needed to provide code to access account

I have a Teams account purchased for my small business of 1 person I am trying to access the Admin function of the Teams account, but when I attempt to log in, two-factor authentication requires me to enter a code from my Authenticator App. BUT the…

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asked 2026-03-03T04:50:49.36+00:00
Mark Anderson 0 Reputation points
answered 2026-03-03T05:54:47.4766667+00:00
Sophie N 12,500 Reputation points Microsoft External Staff Moderator
3 answers

Sign in Error- your license doesn’t include access to Microsoft Teams. Ask your IT admin for access.

Cannot log in to my Microsoft teams account through the phone or on the laptop app but Admin view is showing all permissions are turned off for my account.

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asked 2026-02-16T15:00:43.6266667+00:00
Dennis Dean 0 Reputation points
edited an answer 2026-03-02T08:47:31.7866667+00:00
Griffith N 0 Reputation points Microsoft External Staff Moderator
2 answers One of the answers was accepted by the question author.

Unable to log into Teams account due to issues with MFA

I am unable to log in to Teams or admin.microsoft.com with the account I used to subscribe to Teams due to MFA problems. My account ID and password appear to work correctly but, after logging in, I am immediately prompted for a code from Authenticator…

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asked 2026-02-20T15:11:25.24+00:00
Alasdair Turnbull 86 Reputation points
commented 2026-02-24T19:17:25.02+00:00
Alexis-NG 13,535 Reputation points Microsoft External Staff Moderator
4 answers

Please cancel my Teams subscription!

I want to cancel my Teams subscription, but it doesn't work because I always get error messages when login in to Microsoft 365 admin center. Can you please cancel my subscription so I don't get automatically billed (at March 21, 2026). Thanks in advance!

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asked 2026-02-22T15:22:40.9666667+00:00
Ardre Samfällighetsförening 0 Reputation points
commented 2026-02-24T16:55:26.37+00:00
Jay Tr 9,630 Reputation points Microsoft External Staff Moderator
2 answers

Problem with authenticator app

Im trying to login to my work apps that make you use the authenticator app But the authenticator app doesnt get the sign in request or the code Please help I need to get into my work apps. I did get a new phone, i dont know if thats part of the problem

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asked 2026-02-21T15:55:58.0633333+00:00
Jera 0 Reputation points
commented 2026-02-24T15:00:01+00:00
Kai-L 11,330 Reputation points Microsoft External Staff Moderator
2 answers

Authenticator Login

핸드폰 교체 후 Teams 접속을 위해 회사 계정 로그인 시 Authenticator 인증 코드 미수신

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asked 2026-02-21T07:06:21.51+00:00
진호 김 0 Reputation points
commented 2026-02-23T14:41:18.7366667+00:00
Henry-N 10,540 Reputation points Microsoft External Staff Moderator
0 answers

Subject: Request — Guest user addition / AADSTS50020 sign-in failure (PII removed)

  Subject: Request — Guest user addition / AADSTS50020 sign-in failure (PII removed)   Hello,   I am the administrator for the PII removed tenant. A user/account from my tenant (PII removed) is receiving the following error when trying to access…

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asked 2026-02-16T21:55:20.7333333+00:00
KONSTANTINOS PALIERAKIS 0 Reputation points
edited a comment 2026-02-20T14:48:17.98+00:00
Sridevi Machavarapu 22,525 Reputation points Microsoft External Staff Moderator
2 answers

I am unable to login to my Society's Teams Account - Lost my Authentication Device

  So i have a paid teams account for my Corporative Society and it is configured on my system. My system had issues recently and i had cause to migrate or create a new profile with all settings gone. So when i tried to log on to it even though the…

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asked 2026-02-18T07:36:30.9+00:00
Emmanuel Taiwo Orogbemi 0 Reputation points
edited a comment 2026-02-19T23:52:08.7433333+00:00
Darren-Ng 8,425 Reputation points Microsoft External Staff Moderator
1 answer

billing and teams

billing question why am I being billed for $600 and i am unable to sign on to teams sign on.

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asked 2026-02-19T16:53:28.1033333+00:00
Cindy Johnson 0 Reputation points
answered 2026-02-19T19:45:06.3766667+00:00
Hendrix-C 12,120 Reputation points Microsoft External Staff Moderator
2 answers

Cannot access to the account due to inability of obtaining Authentication Code in the mobile app

I want to stop the subscription of MS Teams under my Microsoft Business account. However, after changing my new mobile phone, I cannot receive a code in the Microsoft Authenticator App anymore.

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asked 2026-02-16T17:01:43.97+00:00
Hiroyuki Ishizaki 0 Reputation points
edited an answer 2026-02-18T22:50:40.76+00:00
Chris Duong 7,505 Reputation points Microsoft External Staff Moderator
3 answers

New business account tenant problems.

Hello we need Teams in our company. We want to create new bussiness account but stikk cant connect: We created a new Microsoft 365 Business tenant on Friday morning. The signup completed successfully and showed a screen saying “We are reviewing your…

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asked 2026-02-09T15:47:09.1266667+00:00
Elektros skoleni 0 Reputation points
commented 2026-02-17T05:40:25.4166667+00:00
Elektros skoleni 0 Reputation points
4 answers

I signed up for Microsoft Teams Premium, and I cant log into Teams with it, It keeps giving me an error

I signed up for Microsoft Teams Premium, and I cant log into Teams with it, It keeps giving me an error It keeps saying "Were sorry were having issues" and brings me back to the login page

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asked 2026-02-16T16:52:08.5666667+00:00
Jack Houghton IV 0 Reputation points
answered 2026-02-16T19:46:05.2133333+00:00
Killian-N 9,380 Reputation points Microsoft External Staff Moderator