billing and teams

Hi @Cindy Johnson,

Thank you for posting your question in the Microsoft Q&A forum.

Based on your sharing, the issue is highly caused by a tenant or subscription change.

Therefore, for you receiving the most appropriate assistance, I recommend contacting the Microsoft Billing & Subscription Support team so they can review the subscription status, confirm whether the license has been properly assigned, and verify if the account you are signing in with is correctly recognized as part of your Microsoft 365 organization.

By following the steps below, you can easily submit a support request and get the assistance you need: 

1. Sign in at admin.microsoft.com using your admin credentials. (If you don’t have admin permissions, please contact someone in your organization who does.) 
2. Select the Help & support button (green icon) at the bottom-right corner of the admin center dashboard. 
3. Select Contact support. 
4. Choose your preferences:  
   • Preferred contact method 
   • Time zone
   • Preferred contact language 
5. Enter your details and provide a clear description of your issue. You may also attach files, screenshots, or videos to help the support engineer understand the situation better. 
6. Once completed, select Contact me at the bottom. 

For additional information, please refer to Get support for Microsoft 365 for business. 

If you are unable to sign in to the admin center, please contact Microsoft Support directly using the phone numbers listed under Customer service phone numbers – Microsoft Support. During the call, request to speak with an agent and share all the relevant details regarding your issue so they can connect you with the correct team as quickly as possible. 

I kindly ask for your understanding that, as moderators, I do not have access to the administrative tools or permissions required to investigate or modify these configurations. I also do not have the capability to initiate remote sessions for direct assistance. My role is to guide users to the appropriate resources and support channels.      

I hope this information helps. As other users will also search for information in this community, please kindly upvote this post. Your vote can significantly help those with similar inquiries quickly locate the most relevant resources.  

Thank you for your kindness and for contributing to the forum. Wishing you a great day ahead.