737 questions with Microsoft 365 and Office | OneDrive | For education | Windows tags

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1 answer

Recover data

I previously had a school OneDrive where I had Word documents that I have lost. I believe these have been deleted. Can you help me find them again? This was around June 2024

Microsoft 365 and Office | OneDrive | For education | Windows
asked 2026-03-12T22:08:56.8266667+00:00
Sander Ringøy Moen 0 Reputation points
commented 2026-03-12T23:36:29.22+00:00
AlexDN 11,070 Reputation points Microsoft External Staff Moderator
2 answers

Clicking on MP4 in OneDrive, Will not Play

Same issue with Edge and Chrome and Firefox

Microsoft 365 and Office | OneDrive | For education | Windows
asked 2026-02-18T12:47:31.7633333+00:00
Yehuda Gefen 0 Reputation points
commented 2026-03-12T06:55:33.3366667+00:00
Daniel-Vo 4,420 Reputation points Microsoft External Staff Moderator
1 answer

My frozen school onedrive is still connected to my personal home pc

When I was still in school a couple years ago I had my school onedrive connected to my pc, and since then it has for some reason been the default for my pc's base folders (Images/documents/desktop/etc) I didn't realize this until I had deleted the…

Microsoft 365 and Office | OneDrive | For education | Windows
asked 2026-03-01T07:08:53.66+00:00
Jonty Tunks 0 Reputation points
commented 2026-03-10T08:37:39.8433333+00:00
Rin-L 15,665 Reputation points Microsoft External Staff Moderator
2 answers

One Drive automatically deleting and sending to recycle bin without my authorization

Why are my OneDrive files being deleted without my knowledge? I received an email from Microsoft stating my One Drive files were deleted and are in my deleted bin, with instructions to restore

Microsoft 365 and Office | OneDrive | For education | Windows
asked 2026-03-08T16:54:36.34+00:00
Galveston County Medical Society 0 Reputation points
commented 2026-03-09T20:22:14.56+00:00
Kai-L 11,330 Reputation points Microsoft External Staff Moderator
2 answers

OneDrive unable to merge PDFs

I am attempting to merge two PDF files using the merge function on OneDrive (web services, not OneDrive app). Even though I have the files selected, the sidebar on the right side says "0 selected to merge". There are no other editors for these…

Microsoft 365 and Office | OneDrive | For education | Windows
asked 2026-01-21T00:55:08.08+00:00
Annie S 25 Reputation points
commented 2026-03-09T05:07:39.61+00:00
Jade Ng 9,370 Reputation points Microsoft External Staff Moderator
1 answer

Recover OneDrive data after university graduation

My university OneDrive account (education license) was deactivated after graduation ~11 months ago. I can no longer sign in, and Coventry University IT says Microsoft now manages it—they won't restore access or contact Microsoft Business support on my…

Microsoft 365 and Office | OneDrive | For education | Windows
asked 2026-03-05T13:30:17.65+00:00
Htike Nyi 0 Reputation points
answered 2026-03-05T14:00:56.8333333+00:00
Liora D 12,160 Reputation points Microsoft External Staff Moderator
1 answer

when i try to enter my card details it says that it's invalid and yet all my entries are valid

when i try to enter my card details it says that it's invalid and yet all my entries are valid

Microsoft 365 and Office | OneDrive | For education | Windows
asked 2025-08-02T20:34:49.58+00:00
ezron kipkoech 0 Reputation points
commented 2026-03-04T20:00:37.4633333+00:00
Nancy Colatosti 0 Reputation points
3 answers

Very large loss of data.

I urgently request the restoration of all files that were lost on February 4, 2026. This is a very large volume of data, and I am unable to recover it manually. These files are extremely important, and I cannot afford to lose them. I kindly request that…

Microsoft 365 and Office | OneDrive | For education | Windows
asked 2026-03-03T05:10:03.2833333+00:00
Rafael Gonçalves 20 Reputation points
commented 2026-03-03T11:12:45.35+00:00
Rafael Gonçalves 20 Reputation points
2 answers

Microsoft 365 Basic Subscription - Monthly (Microsoft OneDrive)

Microsoft 365 Basic Subscription - Monthly (Microsoft OneDrive) can not activated

Microsoft 365 and Office | OneDrive | For education | Windows
asked 2026-02-27T13:07:32.3766667+00:00
herik raharjo 0 Reputation points
edited an answer 2026-03-01T14:21:59.4133333+00:00
Liora D 12,160 Reputation points Microsoft External Staff Moderator
2 answers

Can't sign in to school account

I am trying to sign in to my university account on one drive, but I can't, and I receive this message: Correlation Id: [Moderator note: personal info removed] Timestamp: [Moderator note: personal info removed] DPTI: [Moderator note: personal info…

Microsoft 365 and Office | OneDrive | For education | Windows
asked 2026-02-25T21:18:28.36+00:00
Leticia Cahu 0 Reputation points
commented 2026-02-26T16:39:03.72+00:00
Alexis-NG 13,535 Reputation points Microsoft External Staff Moderator
2 answers

OneDrive Excel file not opening in Desktop App, but does in Web App

A user has been shared a OneDrive Excel file. This has been shared with him for months and has been working fine. The file is just called "planners". Other users can access it fine using Desktop Excel. This user is now getting the attached…

Microsoft 365 and Office | OneDrive | For education | Windows
asked 2026-02-20T10:28:39.5233333+00:00
Satvir Sanghera 0 Reputation points
commented 2026-02-26T13:54:14.8366667+00:00
Demi-N 13,255 Reputation points Microsoft External Staff Moderator
1 answer

Onedrive Not Signing In - Chrome Also Doesn't Work Either

Hey, about a week or two ago OneDrive and Google Chrome both stopped working on my laptop, whenever I open Chrome it won't search up anything, and I cannot sign in on OneDrive on either my personal or education account. I have tried reinstalling both,…

Microsoft 365 and Office | OneDrive | For education | Windows
asked 2026-02-15T13:35:45.2233333+00:00
pixie24007 0 Reputation points
commented 2026-02-24T07:54:37.2866667+00:00
Julie-Hu 7,015 Reputation points Microsoft External Staff Moderator
2 answers

yearly paid

i already paid 2999 THB/yearly for continue .why my account has expired

Microsoft 365 and Office | OneDrive | For education | Windows
asked 2025-11-18T14:28:48.26+00:00
commented 2026-02-23T09:20:13.6466667+00:00
Alina-Le 6,360 Reputation points Microsoft External Staff Moderator
1 answer

LOST MY FILES

Hello, my Word document disappeared after Microsoft 365 update. The file was saved in OneDrive and now shows: "Item might have been moved, renamed or deleted." I cannot find it in OneDrive recycle bin, restore options, or local device. This…

Microsoft 365 and Office | OneDrive | For education | Windows
asked 2026-02-20T14:00:50.7133333+00:00
AQILAH IBRAHIM 0 Reputation points
commented 2026-02-22T22:08:40.1766667+00:00
Jay Tr 9,630 Reputation points Microsoft External Staff Moderator
2 answers

i can’t access my school onedrive from home

Any time i have tried to access my onedrive from my school website it says i dont have access to the account, or that it is locked? i dont have this problem at school on the computers so im confused as to why this isn’t working and why i cannot access my…

Microsoft 365 and Office | OneDrive | For education | Windows
asked 2026-02-19T12:08:27.53+00:00
sarah leonard 0 Reputation points
commented 2026-02-19T15:24:37.2133333+00:00
Nathan Roberts (SN) 10,751 Reputation points Volunteer Moderator
1 answer

I keep getting a sign in failure notification for an account that no longer exists

I've had my computer for over a year and used it for high school, and sign into my school Microsoft account on my pc. But since I graduated a year ago that account got deleted by the school. Now I keep getting a failure to sign in notification on my pc…

Microsoft 365 and Office | OneDrive | For education | Windows
asked 2026-02-17T02:17:25.5266667+00:00
Silver 0 Reputation points
commented 2026-02-18T07:15:59.6366667+00:00
AlexDN 11,070 Reputation points Microsoft External Staff Moderator
2 answers

How do I make sure I can keep my files that are on a old laptop from an old OneDrive

Two years ago I ended secondary school and my then school deleted my microsoft account (unnotified) a couple before the school. This means I had no oppurtunity to store all the files I had worked on. Today I opened my old laptop and discovered and that…

Microsoft 365 and Office | OneDrive | For education | Windows
asked 2026-02-14T20:48:19.1933333+00:00
Anonymous
commented 2026-02-16T22:09:40.54+00:00
Killian-N 9,380 Reputation points Microsoft External Staff Moderator
2 answers

Access OneDrive account associated with inactive school email

I set up my OneDrive account associated with a Microsoft account that was tied to an email address that is no longer in service. When I try to log in to the Microsoft account associated with that email, it takes me to the login page of my old university…

Microsoft 365 and Office | OneDrive | For education | Windows
asked 2026-02-13T23:03:26.33+00:00
Paul Franciosa 0 Reputation points
edited an answer 2026-02-16T11:29:27.6733333+00:00
Liora D 12,160 Reputation points Microsoft External Staff Moderator
2 answers

I would appreciate your assistance in recovering my data as soon as possible.

All of my data on OneDrive has been deleted, and the files in the Recycle Bin appear to be empty. I would appreciate your assistance in recovering my data as soon as possible.

Microsoft 365 and Office | OneDrive | For education | Windows
asked 2026-02-11T11:41:03.3066667+00:00
Đinh Thị Út Nhã 0 Reputation points
commented 2026-02-12T11:00:32.5133333+00:00
Alina-Le 6,360 Reputation points Microsoft External Staff Moderator
1 answer

Sync issues with my personal One Drive

Hello, I am having problems with my OneDrive Personal which is a sync issue. The symbol is red mark and I have followed the instructions from Microsoft website but it's to no avail. It still have sync questions with my main tools such as Microsoft…

Microsoft 365 and Office | OneDrive | For education | Windows
asked 2026-02-10T03:05:41.1966667+00:00
Azuryn Stefanie 0 Reputation points
commented 2026-02-11T06:57:43.6833333+00:00
AlexDN 11,070 Reputation points Microsoft External Staff Moderator