Tabelle Dataverse utilizzate nell'analisi storica e in tempo reale

Si applica a: Dynamics 365 Customer Service e Dynamics 365 Contact Center — solo versione autonoma

L'articolo elenca le tabelle Dataverse utilizzate nell'analisi storica e in tempo reale.

Tabelle utilizzate nell'analisi storica

• appmodule
• bot
• email
• incident
• incidentresolution
• msdyn_agentgroup
• msdyn_agentstatushistory
• msdyn_botsession
• msdyn_conversationdispositioncodemap
• msdyn_conversationinsight
• msdyn_conversationmessageblock
• msdyn_copilotevent
• msdyn_copilotinteraction
• msdyn_customerfeedbacksurveyresponse
• msdyn_intent
• msdyn_livechatengagementctx
• msdyn_liveworkstream
• msdyn_oclanguage
• msdyn_ocliveworkitem
• msdyn_ocliveworkitemcontextitem
• msdyn_ocliveworkitemcontextitemelastic
• msdyn_ocliveworkitemsentiment
• msdyn_ocphonecallengagementctx
• msdyn_ocphonenumber
• msdyn_ocsession
• msdyn_ocsessionparticipantevent
• msdyn_ocsessionsentiment
• msdyn_sessionextension
• msdyn_ocvoicemail
• msdyn_personasecurityrolemapping
• msdyn_presence
• msdyn_proactive_delivery
• msdyn_proactive_engagement_config
• msdyn_sessionparticipant
• msdyn_transcript
• msfp_question
• msfp_questionresponse
• msfp_surveyresponse
• organization
• queue
• queueitem
• queuemembership
• businessunit
• systemuser
• systemuserroles

Tabelle utilizzate nell'analisi storica dei bot

• conversationtranscript
• bot
• msdyn_botsession
• msdyn_ocliveworkitemcontextitem
• msdyn_ocliveworkitemcontextitemelastic
• msdyn_oclanguage
• msdyn_ocphonecallengagementctx
• msdyn_sessionextension
• systemuser
• msdyn_liveworkstream
• msdyn_ocliveworkitem
• msdyn_ocsession
• queue
• queuemembership

Tabelle utilizzate nell'analisi in tempo reale

• queuemembership
• queue
• msdyn_agentcapacityprofileunit
• msdyn_capacityprofile
• msdyn_presence
• msdyn_agentstatus
• systemuser
• msdyn_liveworkstream
• msdyn_ocliveworkitem
• msdyn_statuschangereason
• msdyn_statuschangereasonname
• msdyn_agentstatushistory
• msdyn_ocsession
• msdyn_sessionparticipant
• msdyn_conversationmessageblock
• ratingvalue
• characteristic
• bookableresource
• bookableresourcecharacteristic
• msdyn_ocliveworkitemcharacteristic
• choiceLabel (entity for option set in real-time)
• businessunit
• choicelabels
• incident
• msdyn_agentgroup
• msdyn_agentgroupmembership
• msdyn_liveworkstreamcapacityprofile
• msdyn_ocphonecallengagementctx
• msdyn_ocphonenumber
• msdyn_sessionextension

Tabelle utilizzate nell'analisi in tempo reale dei bot

• conversationtranscript
• bot
• msdyn_botsession
• msdyn_ocliveworkitemcontextitem
• msdyn_ocliveworkitemcontextitemelastic
• msdyn_oclanguage
• msdyn_ocphonecallengagementctx
• msdyn_sessionextension
• systemuser
• msdyn_liveworkstream
• msdyn_ocliveworkitem
• msdyn_ocsession
• queue
• queuemembership

Tabelle utilizzate nell'analisi della conoscenza

• msdyn_knowledgesearchinsight
• msdyn_knowledgeinteractioninsight
• appmodule
• knowledgearticle
• feedback
• knowledgearticleincident
• knowledgearticleviews
• msdyn_copilotknowledgeinteraction

Tabelle utilizzate negli insight degli agenti

Tavoli di conversazione

• msdyn_ocliveworkitem
• msdyn_ocsession
• msdyn_sessionparticipant
• msdyn_evaluation
• msdyn_copilotevent
• msdyn_intententity
• msdyn_intent
• msdyn_intentfamily
• msdyn_channel
• owner
• systemuser
• msdyn_historicalcaseharvestrun
• msdyn_knowledgeharvestjobrecord
• knowledgearticle

Tabelle dei casi

• incident
• incidentresolution
• msdyn_aiagentstatus
• msdyn_evaluation
• msdyn_copilotevent
• msdyn_intententity
• msdyn_intent
• msdyn_intentfamily
• systemuser
• owner
• msdyn_historicalcaseharvestrun
• msdyn_knowledgeharvestjobrecord
• knowledgearticle
• msdyn_datainsightsandanalyticsfeature

Tavoli condivisi in conversazione e caso

• msdyn_evaluation
• msdyn_copilotevent
• msdyn_intententity
• msdyn_intent
• msdyn_intentfamily
• systemuser
• owner
• msdyn_historicalcaseharvestrun
• msdyn_knowledgeharvestjobrecord
• knowledgearticle

Informazioni pertinenti

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