Deeper look at feedback

As a Windows Insider, your feedback can change and improve Windows for users around the world. While your device sends us some anonymous diagnostic data when you're flighting Windows Insider Preview Builds, giving us your feedback is key to helping improve Windows for the future.

The Feedback Hub, an app on Windows, makes giving us your feedback easy. Sign in with the account that that you used to register for the Windows Insider Program to get access to all its features.

Give great feedback

When you file feedback, it will collect information based on your privacy settings and the category of feedback you're giving. If you're letting us pull anonymous diagnostic data, then we also collect info about the specific feature you're giving us feedback on. If you can give us screenshots, key files, or recreate the problem, that can also help us better understand the issue or suggestion and collect more diagnostics.

First, check if feedback already exists for your problem, suggestion or compliment. If it already exists, you can upvote it. If you can't find feedback like yours, it's time to add new feedback.

Check for existing feedback

1. Open the Feedback Hub. If you're experiencing an issue, it's best to open it on the Windows device you're seeing the issue on, so it can also send diagnostic data.

2. On the top right, make sure you're signed in with the account you used to register for the Windows Insider Program. If you're not, sign in now. We can only get diagnostic data and respond to you if you're logged in as an Insider or retail user.

3. In the search on either the Community feedback section, search for the topic you want to check for feedback on.

4. Use the filters at the top to further narrow your search results:

• The Sort option helps you find the latest issues and suggestions. Choose from Trending, Recent, or Upvotes.
• The Filter option gives you the most ways to filter your results, and you can choose multiple filters in the section. You can sort feedback by your build number, category, feedback type, if they have official responses, or their status, like more details needed and changes made

5. If you find the feedback you’re looking for, you have a few options to engage with it:

• Upvote it to let us know you agree with the feedback. If this is a major trending issue or suggestion that hasn't been fixed yet, upvoting it is all you need to do to be heard and show you care about the issue.
• Comment on the feedback to add your own thoughts
• Share a link to the feedback
• If there's no collection, very few reports or upvotes, or it's marked with More details needed, it's a good idea to file your own similar feedback to share your experience.

Add new feedback

1. If you couldn't find any existing feedback, select the Give feedback section in the left navigation pane

2. Select the type of feedback you would like to give. There are three types of feedback you can select from:

• Make a suggestion: suggest a new feature or idea.
• Report a problem: report an issue you are having in Windows.
• Give a compliment: submit positive feedback for features or ideas that you like or would like to see more of.

Make a Suggestion

If you would like to suggest a new feature or idea, you can make a suggestion.

1. Create a clear and descriptive title for your feedback in the Summarize your feedback field. It is incredibly important to give a good title because it's usually the first thing we see at Microsoft when trying to make sure your feedback gets to the right people. We recommend including the name of the feature and a clear overview of the suggestion.

• Good suggestion title: Taskbar should be able to be moved to any edge of screen
• Bad suggestion title: I hate it! Give me back old option instead

2. Under What can we do better it's very important to give us a clear detailed description of your suggestion and why it matters. We get millions of pieces of feedback, so regularly we'll know from just a good description if this is new or a known issue, which saves us time. And that means we get to more feedback and fixes! We recommend including:

• An overview of your experience
• Why you think improvements would help
• If it's feedback on the translation you're seeing, the text you're seeing, the text you think it should be instead, and a screenshot of exactly where you're seeing it
• Only one piece of feedback in the description—giving us a long list of different suggestions means we can't tie them to collections or assign them to our teams correctly, so we’ll ask you to file each piece of feedback separately before addressing your suggestions
• Do not include detailed information about your device, operating system, or application versions, which are automatically included with your feedback
  • Good suggestion description: You should be able to move the taskbar to any edge of the screen. There should be an ability to either drag and drop it to a certain edge, or right click it with an option to move to a specific edge of your screen

3. Select a category, Feedback Hub will attempt to categorize your suggestion based on your input for Summarize your feedback, but if it is unable to determine a category, or if you believe it better fits in another category listed, you can change this yourself. Categories make sure your device pulls the right information and that your feedback is sent to the right teams, so it's important to check these. Make sure what is chosen matches the feedback you've given or use the dropdowns to change them.

4. Add more details, you also have the ability to capture a screenshot, record your steps or attach a file to help give context to your feature request. Any additional details that you can provide are important to us to be able to address your feedback more adequately.

5. Set whether you want to share your feedback publicly. People can view, comment on, and upvote this feedback. Attachments and diagnostic data are only shared with Microsoft and not shared publicly.

6. Submit your feedback once completed.

Report a problem

If you're seeing an issue, like something being broken or missing, you should choose Report a problem.

1. Similar to Make a suggestion, create a clear and descriptive title for your problem in the Summarize your feedback field.

2. Under the What did you dislike field, provide as many details as you can of your issue: describe what you were doing when the problem occurred, what you expected to happen vs. what actually happened, and the exact steps to reproduce it (including how often it happens). If you saw any error messages, include the exact wording.

3. Select a category, Feedback Hub will attempt to categorize your problem based on your input for Summarize your feedback, but if it is unable to determine a category, or if you believe it better fits in another category listed, you can change this yourself. Categories make sure your device pulls the right information and that your feedback is sent to the right teams, so it's important to check these. Make sure what is chosen matches the feedback you've given or use the dropdowns to change them.

4. Next, under the Add more details section, you can attach any related information you have. In certain categories and subcategories, we need certain diagnostics attached with your report to take action, but we always recommend recreating your problem. Learn more about what you need to include with certain categories.

   • Attach a screenshot - If you're describing a problem that can be seen visually, always attach a screenshot or recreate your problem. If it's a new issue, these are incredibly important for us to be able to understand and investigate, especially if we can't reproduce the issue ourselves. Press Ctrl + V to paste an image from your clipboard or go to where you're seeing the issue and press Win + PrtScn to take a screenshot that gets saved to your Pictures > Screenshots folder. Then Choose a screenshot to attach the file.
   • Record steps - Most of the time, this is the best thing you can do to help us investigate an issue. Check the default settings it's showing for your issue, and then Start recording. While it's recording, run through your issue step by step or show us how you think your suggestion would work. When you're done, select Stop capture to attach it to your feedback. You can review and edit this before you send it.
   • Attach a file - Select this to use File Explorer to find and attach the file you'd like to submit with your feedback. This is great for attaching a video recording of your issue.

5. Set whether you want to share your feedback publicly. People can view, comment on, and upvote this feedback. Attachments and diagnostic data are only shared with Microsoft and not shared publicly.

6. When you’re satisfied with your feedback, select Submit to send it to us.

Give a compliment

Like what you see? Give a compliment to the team to know what to keep doing.

1. Create a clear and descriptive title for your compliment in the Summarize your feedback field.

2. Detail your compliment under the What did you like field. The more detail about specific things you liked, the better our feature and development teams can integrate that feedback into future updates.

3. Select a category, Feedback Hub will attempt to categorize your compliment based on your input for Summarize your feedback, but if it is unable to determine a category, or if you believe it better fits in another category listed, you can change this yourself. Categories make sure your device pulls the right information and that your feedback is sent to the right teams, so it's important to check these. Make sure what is chosen matches the feedback you've given or use the dropdowns to change them.

4. Add more details, you also have the ability to capture a screenshot, record your steps or attach a file to help show what you are complimenting.

5. Set whether you want to share your feedback publicly. People can view, comment on, and upvote this feedback. Attachments and diagnostic data are only shared with Microsoft and not shared publicly.

6. When you’re satisfied with your compliment, select Submit to send it to us.