Copilot Comments Summary in Viva Glint

Copilot Comments Summary in Viva Glint is an AI-powered feature that summarizes employee survey comments to help managers, HR leaders, and organizational leaders quickly identify themes, understand sentiment, and take action on employee feedback. Using Microsoft 365 Copilot, it processes open-ended survey responses and generates structured summaries grouped by topic.

Comment summarization is available through two experiences:

  • Chat-based summarization: A Copilot chatbot pane where users can ask questions and explore comment themes using prebuilt or custom prompts
  • In-report summarization: Embedded within Viva Glint reports, allowing users to summarize specific comment sets directly from within any report view

Prerequisites

To access Copilot Comments Summary, the following requirements must be met:

  • License See licensing requirements here
  • Copilot access Microsoft 365 Copilot in Viva Glint must be turned on for the user in the Microsoft 365 admin center (more info)
  • Dashboard access The user must have a Glint User Role with permission to view dashboards (more info)
  • View Comments permission The user's role must have View Comments enabled

Comment summarization is automatically available when Copilot in Viva Glint is turned on and the user has the View Comments permission. There's no separate toggle to configure.

Supported survey programs

Copilot Comments Summary is available for the following survey types:

  • Recurring programs Ongoing engagement and pulse surveys
  • Ad hoc programs One-off surveys for specific topics

Note

Comment summarization is not available for Always-On or Employee Lifecycle programs. Use Recurring programs for ongoing topics (for example, Engagement) and Ad hoc for one-off topics (for example, Change Management).

What data comment summarization uses

Copilot Comments Summary uses data already available in Viva Glint survey reports, including:

  • Comments on survey items (open-ended and comment boxes on quantitative items)
  • Survey questions and program configuration
  • Demographic and HRIS attributes configured as report or comment filters

Comment summarization only processes data the signed-in user has permission to view and does not access data beyond what's available on the user's dashboard and reports.

Note

Comment summarization does not provide a response if the comment count falls below the confidentiality threshold configured for the survey program.

Key capabilities

Chat-based summarization

The Copilot chatbot pane opens alongside Viva Glint reports. Users can select from prebuilt prompts or write their own questions to explore comment themes. Copilot summarizes up to 8,000 of the most relevant comments and groups findings by topic (up to 10 themes).

For detailed instructions, see How managers use Copilot in Viva Glint.

In-report comment summarization

Within any Viva Glint report that includes comments, users can select specific comment sets and request a summary. This embedded experience opens directly within the reporting flow and uses the filters applied to the current report.

For detailed instructions, see How managers use Copilot in Viva Glint.

Best practices

Enable comments on quantitative items

Enabling comments on quantitative items allows for more detailed feedback and enhances data richness, enabling more accurate and insightful summaries.

Bring in relevant filter attributes

Copilot uses HRIS or demographic attributes to filter data. Enable attributes for both report and comment filters for users interacting with Copilot. See Manage User Roles.

Ask open-ended questions

Open-ended questions capture richer feedback and allow Copilot to generate more comprehensive insights that may not be visible in quantitative data alone.

Get started with prompts

For prompt guidance, see the Copilot in Viva Glint - printable manager guide.

Multilingual support

Comment summaries are generated in the language configured for the user's Viva Glint dashboard experience. All supported Viva Glint languages are supported.

See Supported languages for details.

How comment summarization processes data

Copilot Comments Summary operates within Viva Glint service boundaries. Raw survey responses, prompts, and user attributes aren't used to train foundation models.

See Data, privacy, and security for Copilot in Viva Glint for details.

Key points:

  • Operates within Viva Glint service boundaries
  • Doesn't use raw survey responses or user attributes to train foundation models
  • Only processes data visible to the signed-in user
  • Respects confidentiality thresholds and privacy protections

Frequently asked questions

  • Who can access comment summarization?
    Users with Copilot enabled and View Comments permission

  • What survey types are supported?
    Recurring and Ad hoc programs only

  • Is there a comment limit?
    Up to 8,000 of the most relevant comments

  • Does comment summarization share data with Microsoft 365 Copilot?
    No

  • How is it different from Copilot Highlights?
    Comment summarization analyses qualitative comments, while Highlights summarizes quantitative data

  • Can Copilot compare comments between surveys?
    Not currently

  • Is the summary saved?
    Summaries are only preserved within a user session

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