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Configure suggested prompts for Teams and Microsoft 365

You can configure up to 10 suggested prompts that customers can choose from to start a conversation with your agent in Microsoft Teams or Microsoft 365 Copilot Chat. When Copilot Studio creates an agent, it might automatically generate suggested prompts based on information in the description and instructions for the agent.

In Teams and in Copilot Chat, suggested prompts appear on the agent's welcome page, before you start a new chat. You can't see or use them when you test your agent in Copilot Studio.

Screenshot of the welcome page in Copilot Chat, for an agent with suggested prompts.

Add or update suggested prompts

  1. Go to the Overview page for your agent.

  2. Select the Edit icon at the top of the Suggested prompts section.

  3. Revise or add titles and prompts, as desired, and select Save when you're done.

    Screenshot showing the 'Suggested prompts' section in edit mode, on the Overview page for an agent.

  4. Publish your agent.

Conversation start behavior

If you publish your agent to the Microsoft Teams channel only, consider turning off the Conversation Start system topic. If you leave the Conversation Start system topic turned on, your agent uses its introductory message to initiate conversations in Teams without showing the welcome page. To see the suggested prompts during a conversation in Teams, users of your agent can always open the Prompt Gallery.

If you publish your agent to Microsoft 365, you don't need to turn off the Conversation Start system topic. In this channel, new chats always start from the agent's welcome page, and agents passively wait for the customer to start the conversation.

Considerations for updating suggested prompts

Updates to suggested prompts might not appear immediately after publishing. This delay is commonly due to caching (browser, Microsoft Teams or Microsoft 365 Copilot services, or the content delivery network) and ongoing sessions that continue to use older configurations. Publishing usually succeeds, but updates can take time to propagate to Microsoft 365 Copilot and Microsoft Teams, across all regions.

If your changes aren't visible after you updated the suggested prompts:

  • Verify that you saved and published your agent.
  • Start a new chat session.
  • Clear the Teams cache, if applicable.
  • Remove the channel, add it back, publish your agent again, and allow time for a global synchronization.

Best practices:

  • Use versioning for suggested prompt updates
  • Turn off the Conversation Start system topic when appropriate
  • Validate your changes in the Microsoft 365 Copilot web experience first.
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