13,330 questions with Microsoft Security | Microsoft Authenticator tags

Sort by: Updated
Updated Created Answers
1 answer

I can not get notifications for the authentication

I have downloaded the Authenticator app on a new phone and signed in but, it does not allow me to receive notifications on this device to access anything. Everything still comes to the old device which, I don’t have with me at the moment as I’m out of…

Microsoft Security | Microsoft Authenticator
asked 2026-03-13T00:19:16.1066667+00:00
Kayla Ross 0 Reputation points
answered 2026-03-13T00:19:26.21+00:00
Q&A Assist
1 answer

I am getting a lot of "Are you trying to sign in?" messages

About 10 times a month I am getting "Are you trying to sign in?" messages, usually from Germany. What if I mistakenly approve this scam? I don't know what they are trying to get into. Is there a more secure way of approving new devices other…

Microsoft Security | Microsoft Authenticator
asked 2026-03-12T23:22:50.5+00:00
BRIAN McGill 0 Reputation points
answered 2026-03-12T23:23:01.6566667+00:00
Q&A Assist
1 answer One of the answers was accepted by the question author.

Personalized icons/images in Authenticator

Can I have custom icons/image for my Authenticator accounts to easily identify them?

Microsoft Security | Microsoft Authenticator
asked 2026-03-12T23:15:37.6033333+00:00
Asit Aithal 0 Reputation points
accepted 2026-03-12T23:17:02.0433333+00:00
Asit Aithal 0 Reputation points
1 answer

User Authentication Method

I have a user that were trying to enable the ability to use Authenticator app. Normally if they have setup or swapped devices we require re-registration. With this particular user we cannot revoke, re-register. It errors out when we try anything with his…

Microsoft Security | Microsoft Authenticator
asked 2026-03-12T21:52:32.21+00:00
Ray Reyes 0 Reputation points
answered 2026-03-12T21:52:59.29+00:00
Q&A Assist
0 answers

Authenticator app

I can not use my authenticator app. Will not allow me to setup new phone.

Microsoft Security | Microsoft Authenticator
asked 2026-03-12T20:42:11.5566667+00:00
Klintmalm, Goran 0 Reputation points
1 answer

I cant get MS authenticator to work to sign into my new Del 16 Plus Laptop for work with my outlook account.

I have tried everything to make this work. I have updated my iPhone software. I have downloaded new MS Auth. and everything else suggested within the app and on the laptop to make this work. The only option is to scan the QR code through the auth. app or…

Microsoft Security | Microsoft Authenticator
asked 2026-03-12T20:30:32.32+00:00
Cameron Sales 0 Reputation points
answered 2026-03-12T20:30:47.9766667+00:00
Q&A Assist
1 answer

Cannot sign into authenticator after getting new phone and factory resetting the old phone

I recently acquired a new phone and carried over the backup from the old phone onto the new phone. At the same time as doing this I factory reset my old phone to trade it back into the original supplier. Once I had reinstalled Microsoft authenticator I…

Microsoft Security | Microsoft Authenticator
asked 2026-03-12T20:03:10.77+00:00
Ben Elliot-Brown 0 Reputation points
answered 2026-03-12T20:03:44.3033333+00:00
Q&A Assist
1 answer

When did Microsoft become completely useless??

I've been trying to sign into authenticator on my new phone, and it tells me to click the number IN AUTHENTICATOR to sign into authenticator. Then when I try to sign in with my password, it says something went wrong, give times in a row. And is there…

Microsoft Security | Microsoft Authenticator
asked 2026-03-12T18:00:18.4066667+00:00
Chris Varney 0 Reputation points
answered 2026-03-12T18:00:53.68+00:00
Q&A Assist
1 answer

The Authenticator App keeps asking for a verification code.

I have not signed in to my Authenticator App, but I can't login to anything concerning this account without it. When I try to sign in, it keeps asking me for a code that I cannot get access to.

Microsoft Security | Microsoft Authenticator
asked 2026-03-12T17:20:40.1333333+00:00
Bella Carothers 0 Reputation points
commented 2026-03-12T17:28:59.45+00:00
Nh98410 0 Reputation points
1 answer

Locked out of admin account after changing phone – lost Microsoft Authenticator access

I am the global admin of my Microsoft 365 tenant. Tenant: firmfoundationedu.onmicrosoft.com Admin account: ******@firmfoundationedu.onmicrosoft.com I recently changed phones and had to reinstall Microsoft Authenticator. The old device that was registered…

Microsoft Security | Microsoft Authenticator
asked 2026-03-12T17:14:40.64+00:00
Firm Foundation Education Solutions 0 Reputation points
answered 2026-03-12T17:15:00.6233333+00:00
Q&A Assist
1 answer

Everytime I try to set up a passkey, the system wont finalize the process. Keep getting an error message

Correlation ID:5e2c71ca-8b60-4983-9a48-aefe16f0fcce. Timestamp:2026-03-12T15:59:12Z Everytime I try to setup a passkey for passwordless sign in, it says that that it was successful. Once it asks me to name my passkey and hit done, I alway get an error…

Microsoft Security | Microsoft Authenticator
asked 2026-03-12T16:26:49.7333333+00:00
Israel Nickles 0 Reputation points
answered 2026-03-12T16:27:08.77+00:00
Q&A Assist
1 answer

How to reset MFA after deleting the authenticator app.

I accidentaly deleted the Microsoft authenticator app on an old device and i cant access it with a new device, how could i reset MFA so i can get the new QR codes for the new device.

Microsoft Security | Microsoft Authenticator
asked 2026-03-12T16:11:04.4666667+00:00
ELNOVIS ELECTRICAL 0 Reputation points
answered 2026-03-12T16:11:26.7233333+00:00
Q&A Assist
1 answer

Tenant lockout scenario

Hi, I am no longer able to access the J2 Innovations organization due to losing access to the Microsoft Authenticator App. Need help recovering access. Thanks.

Microsoft Security | Microsoft Authenticator
asked 2026-03-11T14:17:12.68+00:00
CASAGRANDE Giovanni 0 Reputation points
edited an answer 2026-03-12T15:24:24.32+00:00
Jess-Q 8,550 Reputation points Microsoft External Staff Moderator
1 answer

Unable to Recover Authenticator Backup

Encountering an error when trying to recover an authenticator backup: "Your Backup is not stored with account." What steps can be taken to resolve this issue?

Microsoft Security | Microsoft Authenticator
asked 2025-06-29T21:05:45.3366667+00:00
seifadin 15 Reputation points
commented 2026-03-12T15:02:06.4433333+00:00
CristinaB 0 Reputation points
0 answers

2 step verification to log into rockstar games

i lost my phone and need 2 step verification to log in to rockstar games but i cant get the rockstar account on my authenticator app after installation on my newer phone.

Microsoft Security | Microsoft Authenticator
asked 2026-03-12T13:58:35.9533333+00:00
Ivan P 0 Reputation points
answered 2026-03-12T13:59:06.4066667+00:00
Q&A Assist
2 answers

Cant access my Authenticator app

I need for work Error Code: 500121 Request Id: [Moderator note: personal information removed] Correlation Id: [Moderator note: personal information removed] Timestamp: 2026-03-12T12:33:19Z

Microsoft Security | Microsoft Authenticator
asked 2026-03-12T12:36:02.46+00:00
Kaitlyn James 0 Reputation points
edited the question 2026-03-12T13:42:01.7933333+00:00
Liora D 12,160 Reputation points Microsoft External Staff Moderator
1 answer

Add email account to new device with authenticator

Unable to add my email account to a new device cause I have not completed the process of adding the code to the authenticator app.

Microsoft Security | Microsoft Authenticator
asked 2026-03-12T13:05:45.36+00:00
hello 0 Reputation points
answered 2026-03-12T13:06:00.4133333+00:00
Q&A Assist
1 answer

Passkey Problem

I tried making a Passkey for my Account to play Minecraft, but it told me that it couldn't create a passkey. do i need an another sign in option or is it my android huawei tablet that is the problem?

Microsoft Security | Microsoft Authenticator
asked 2026-03-12T12:54:46.37+00:00
Amr Al Ashtal 0 Reputation points
commented 2026-03-12T12:59:04.7466667+00:00
Amr Al Ashtal 0 Reputation points
2 answers

MFA Authentifizierung löschen

Hallo, ich kann nicht zugreifen, weill das Natel neu gemacht werden musste die Authetifizierung nicht mehr geht. kann die Authetifizierung gelöscht werden? [Hinweis des Moderators: Persönliche Informationen entfernt].onmicrosoft.com

Microsoft Security | Microsoft Authenticator
asked 2026-03-12T11:04:46.5366667+00:00
Michael KNUTTI 0 Reputation points
edited the question 2026-03-12T12:16:13.6233333+00:00
Tamara-Hu 11,970 Reputation points Microsoft External Staff Moderator
2 answers

Help me get into my emails authentication app not working

SOME ONE FORM MICROSOFT NEEDS TO CALL ME ON -removed for privacy-I am locked out my emails I can’t get back in because of a stupit authentication app some one call me and fix this

Microsoft Security | Microsoft Authenticator
asked 2026-03-12T00:15:16.9933333+00:00
Matthew Mcpherson 0 Reputation points
edited the question 2026-03-12T10:48:01.71+00:00
Gérard Oomens 119.8K Reputation points Volunteer Moderator