2,105 questions with Microsoft 365 and Office | Subscription, account, billing | For education | Other tags

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2 answers One of the answers was accepted by the question author.

What is the cost for this program?

Dear Team, I am interested in the AI - Farm program and was wondering how to purchase the components and what the total cost will be. I would like to teach it to my Year 8 Agriculture students. Kind regards,

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-03-12T23:18:23.6033333+00:00
Ulli Austermann 0 Reputation points
edited an answer 2026-03-13T00:47:54.5266667+00:00
Vivian-HT 13,695 Reputation points Microsoft External Staff Moderator
1 answer

How to change the telephone number?

I can’t get access to my school account because there is my old telephone number in there so I can’t login anywhere right now please help.

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-03-12T19:55:31.63+00:00
TSIANA Ivi 0 Reputation points
answered 2026-03-12T20:29:31.8833333+00:00
Lia V 5,065 Reputation points Microsoft External Staff Moderator
3 answers

School Email addresses deleted

All the work email address for all the staff have been deleted and so has the admin account. Work through the cloud can no longer be accessed. Not sure if we have lapsed on a payment or if its a hack. We are recieving no support from our IT providers or…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-03-06T14:51:08.07+00:00
Adam Phillips 0 Reputation points
answered 2026-03-12T17:43:24.89+00:00
Lia V 5,065 Reputation points Microsoft External Staff Moderator
2 answers

Phone is broken. cannot log into emails as no access to the broken phone to verify on Microsoft Authenticator app

Hi there, I am unable to turn on my phone as it is broken. As a result, I have lost access to all apps as well as the Microsoft Authenticator (MA) app on that device, which generates the one-time verification codes required when logging into my work and…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-03-11T04:52:50.7866667+00:00
karen 0 Reputation points
commented 2026-03-12T14:57:27.7533333+00:00
Jess-Q 8,550 Reputation points Microsoft External Staff Moderator
2 answers

Authenticator app not working

Authenticator app not working on new iPhone therefore unable to sign in to university account Moved from: Microsoft Security | Microsoft Authenticator

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-03-09T21:28:19.0766667+00:00
WADE, TIMMIE (Student) 0 Reputation points
commented 2026-03-12T14:10:32.15+00:00
Demi-N 13,255 Reputation points Microsoft External Staff Moderator
2 answers

I can’t get into my Authenticator account

I got a new phone and it won’t let me sign in to my school account because it’s asking to approve it on the app but I can’t get into my account hence don’t know how to get in Moved from: Microsoft Security | Microsoft Authenticator

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-03-11T11:19:43.4166667+00:00
A00031332 Jack Connolly 0 Reputation points
commented 2026-03-12T11:12:57.85+00:00
Tamara-Hu 11,970 Reputation points Microsoft External Staff Moderator
1 answer One of the answers was accepted by the question author.

Cant get my LInkedin activated to Premuim after activating Microsoft 365 for Students

Can't get my LinkedIn activated to Premium after activating Microsoft 365 for Students I was told at the end of Microsoft 365 activation that I'll receive an email with instructions for how to activate LinkedIn Premium. But unfortunately, I have not…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-01-26T01:32:54.2533333+00:00
Michael 25 Reputation points
commented 2026-03-11T17:27:03.6266667+00:00
Michael 25 Reputation points
2 answers

No Notification on My Microsoft Authenticator Device

Hi, I have a problem with my Microsoft Authenticator. My device is Android, I already turned on the notification, and after several attempts to log in, I got stuck with the loading for almost 1 hour. But the problem is my school needs to login on website…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-03-09T05:41:04.26+00:00
ritaro Hari 0 Reputation points
edited the question 2026-03-11T08:41:57.97+00:00
Daniel-Vo 4,420 Reputation points Microsoft External Staff Moderator
1 answer

Error 43881 & Error 500 - Blocked during Educational Institution Registration

Description: I am attempting to register my educational institution for a Microsoft 365 Education subscription. However, I am currently stuck in a support loop where my registration is blocked, I cannot access the admin mailbox, and I am unable to open a…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-02-25T12:58:08.1866667+00:00
Jorge González Mecías 0 Reputation points
commented 2026-03-11T07:38:27.9633333+00:00
Daniel-Vo 4,420 Reputation points Microsoft External Staff Moderator
2 answers

Cancellation of my Free Trial Subsciption

I applied for a free trial for my account seeing as it was required for university. However, i forgot to cancel it before the free trial expires. Is there way that I won't have to pay for the free trial?

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-03-10T23:06:07.5866667+00:00
Kyla Flores 0 Reputation points
answered 2026-03-10T23:16:02.8166667+00:00
Stefan Blom 335.2K Reputation points MVP Volunteer Moderator
2 answers

How to get my MFA unblocked

How do I get my MFA unblocked? It is for my school account and nothing else I try is working. When I select “don’t have access to Authenticator app” if gives me an option to use a verification code but I am not receiving this code. I have tried…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-03-08T20:31:48.5633333+00:00
nikayla rohan 0 Reputation points
commented 2026-03-09T20:23:05.7666667+00:00
Kai-L 11,330 Reputation points Microsoft External Staff Moderator
2 answers

Authenticator app not giving me the code

Hello how are you doing today I wanted ask for some help my school account is not letting me I have my password and username recognize and it works it’s just not sending to the authenticator app. it has been doing since the start of the year so I can’t…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-03-06T19:12:34.87+00:00
Seb Intriago 0 Reputation points
commented 2026-03-09T14:48:32.6066667+00:00
Demi-N 13,255 Reputation points Microsoft External Staff Moderator
1 answer

Restore School Microsoft 365 Tenant

I am contacting you on behalf of a Catholic Infant School regarding a critical issue with our Microsoft 365 for Education tenant. Situation Overview: The domain is active and registered with Virgin Media Business. MX records are still pointing to…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-03-09T11:05:47.6233333+00:00
Adam Phillips 0 Reputation points
answered 2026-03-09T11:45:38.07+00:00
Nam-D 2,410 Reputation points Microsoft External Staff Moderator
3 answers

Trying to acess microsft teams but microsoft authenticator have one problem.

Trying to make a login in microsoft teams with my account of university because one of my professors is using the plataform of teams to share with my class the material we need to use with him, but, my smartphone has android 13 and the authenticator…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-03-07T11:38:03.4+00:00
Kayque Emanuel 0 Reputation points
edited the question 2026-03-09T07:57:03.17+00:00
Daniel-Vo 4,420 Reputation points Microsoft External Staff Moderator
1 answer

How we get certification certificate after exam pass, didn't received from last 6 months

I Didn't receive certification certificate from last 6months after exam pass. can you suggest here. Moved from Microsoft 365 and Office | Development | Microsoft 365 Developer Program

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2025-11-15T12:56:14.5933333+00:00
Yenuga Venkata Subrahmanyam 0 Reputation points
commented 2026-03-09T06:50:49.4733333+00:00
Julian Sharp 16,616 Reputation points
1 answer

How to fix Error 500121

I have been trying to log into my other Microsoft account for work (this is my school account), and whenever I go to the authentication app, it says that my account cannot be found, even though it is still in the app. I tried all different ways to fix…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-03-05T20:26:40.7+00:00
Prichard, Izabella C 0 Reputation points
edited a comment 2026-03-08T16:05:41.97+00:00
Tamara-Hu 11,970 Reputation points Microsoft External Staff Moderator
1 answer

Can I change the refresh time of the Usage Metrics Report in Power BI? Set the refresh time to 2am?

Can I change the refresh time of the Usage Metrics Report in Power BI? Set the refresh time to 2am? How to set it?

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2025-07-16T02:51:07.4666667+00:00
Wenting ZHANG (EXT) 5 Reputation points
commented 2026-03-06T17:13:12.55+00:00
Renjie Liu 20 Reputation points
2 answers

Cancel Minecraft Commercial subscription cannot access the admin account.

I have a Minecraft Education for Commercial subscription. I cannot access the admin account. How to cancel auto-renew.

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-03-06T11:40:02.83+00:00
Tran Linh 0 Reputation points
answered 2026-03-06T11:46:21.39+00:00
Q&A Assist
2 answers

Cannot access tenant – request cancellation and refund for Minecraft Education subscription

I created a Microsoft 365 tenant solely to purchase a Minecraft Education subscription. I am now completely unable to sign in to the tenant, and I am the only administrator. Because I cannot access the tenant, I cannot cancel the subscription or manage…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-03-05T02:19:59.34+00:00
LGG 0 Reputation points
commented 2026-03-06T04:31:12.86+00:00
Kai-Ex 745 Reputation points Microsoft External Staff Moderator
3 answers

How to fix my account showing as unlicensed?

Subject: Account Showing as Unlicensed Hi, I noticed that my Microsoft 365 account is currently showing as unlicensed, even though I’m still part of the organization. I’m unable to access some services because of this. Here’s a reference code I came…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2025-08-12T08:17:34.72+00:00
JAMAICA UBALDO 0 Reputation points
commented 2026-03-04T21:25:39.2033333+00:00
Stefan Blom 335.2K Reputation points MVP Volunteer Moderator