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Error code while adding a printer 0x0000006

jerome bellegarde 1 Reputation point
2022-03-18T11:49:55.863+00:00

Hi,

We are a server running under Windows Server 2012 R2. This is a RDS server.
Printer server is running under windows 2019.

Everything was working fine until an imprompt restart of all server (electricity cut).

Now, the printer are gone from the RDS server and when i try to add them back using the \printserver UNC way, i got the error code cannot contact printer 0x000006.

I have found serveral article about this and all of them are saying to delete this regeditry key after a backup :Client Side Rendering Print Providers
located here : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Print\Providers

However, as soon as i delete it, the RDS server run into a blue screen.
I have tried several time but not working.

As workaround for now, i have installed all the printer directly into the RDS server, but i'd like to solve this.

Thank you for your advices.

Windows for business | Windows Server | User experience | Print jobs
Windows for business | Windows Server | User experience | Other

4 answers

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  1. Limitless Technology 40,081 Reputation points
    2022-03-24T20:27:51.637+00:00

    Hi @jerome bellegarde

    When you deleted the above registry key, did you restart the print spooler service before rebooting the server or does it bluescreen immediately without a reboot?

    Please ensure that you're just deleting the key (client Side Rendering Print Providers) and not the whole group within AD?

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    --If the reply is helpful, please Upvote and Accept as answer--

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  2. Alan Morris 1,346 Reputation points
    2022-03-24T13:26:15.523+00:00

    That reg key should not cause a blue screen.

    Take a look at the folder structure under C:\windows\system32\spool\drivers\x64\3

    There should not be a bunch of number ed folders, there should be mainly files.

    Look a few folders up to \prtprocs.

    Anything odd? Compare to a working system

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  3. Alan Morris 1,346 Reputation points
    2022-03-18T13:07:41.907+00:00

    @Docs

    Error 6 is invalid handle.

    Not sure why a power outage would result in that error.

    Can you add a fake shared printer on the server using a different print driver?

    Is the connection failure still error 6?

  4. Docs 16,851 Reputation points
    2022-03-18T12:35:55.767+00:00

    See if one of these troubleshooters can identify and fix the problem(s):

    (Click view detailed information)

    Administrative command prompt or administrative Powershell:

    msdt.exe -id DeviceDiagnostic
    msdt.exe -id DeviceCenterDiagnostic
    msdt.exe -id PrinterDiagnostic

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    Please remember to vote and to mark the replies as answers if they help.

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