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Stuck In An Endless Support Loop

Steve 0 Reputation points
2026-03-12T22:32:53.5633333+00:00

I can't sign into my hotmail account due to too many attempts, which were someone else's attempts to get into my account. I use two-step verification, but that had also had too many attempts. I waited 'until tomorrow', ie 24 hours, and then tried again. Verifying via an alternate email isn't working, neither is a trusted phone.

Going to the official Microsoft site sends me to 'log-in helper', which verifies that my account is locked (I know, that's why I'm using the helper) and tries to send me back to the same locked out verification methods. No email I can contact, no number, and clicking 'I want to talk to an agent' just sends me back to the helper search function at the beginning.

Outlook | Web | Outlook.com | Account management, security, and privacy
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  1. Jeronimo Fuerte 35,230 Reputation points Independent Advisor
    2026-03-12T23:23:08.9633333+00:00

    Sorry to hear that you’re having trouble signing in. Please try the options below:

    Clear cookies and cache in your browser, then close and reopen the browser and try again.

    Try a Private/InPrivate window in Microsoft Edge. If your account has a secondary alias (additional sign-in email/phone), try signing in with that alias instead of the primary one.

    Test on a different network (for example, a mobile hotspot). If possible, you can also temporarily use a VPN just to test whether the issue is network-related.

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