email not functioning properly

Use two checks in Outlook.com / Outlook on the web:

1. Check blocked senders and junk settings
   1. Sign in to Outlook.com.
   2. Select Settings > Mail (or Options).
   3. In the left pane, open Blocked senders or Block and allow.
   4. Remove any legitimate addresses or domains (for example, common senders or entire domains like @hotmail.com) that should not be blocked.
   5. Save changes.
   If using Outlook 2016 with the same account:
   1. On the Home tab, select Junk > Junk Email Options.
   2. Open the Blocked Senders tab.
   3. Remove any legitimate addresses or domains, then select OK.
   If messages are still going to Junk by mistake after this, use the Not junk or Not spam option on those messages so Outlook.com can learn and adjust filtering.
2. Get direct Outlook.com support if the Inbox count is wrong If the Inbox shows 5 unread messages when there are none, or if mail continues to route incorrectly after adjusting blocked senders and junk settings:
   1. Sign in to Outlook.com.
   2. Select Help on the menu bar.
   3. Enter the issue (for example, “all mail going to junk and wrong unread count”).
   4. If self-help articles do not resolve it, scroll down to Still need help? and select Yes.
   5. Use the option to chat with a support agent in the browser and provide the affected Hotmail address and a description of the problem.

If sign-in is not possible, use the “If you can't sign in” option from the Outlook.com support page to start recovery and support.

References:

• Where are my email messages or calendar events in Mail and Calendar for Windows 10?
• Mail goes to the Junk folder by mistake
• Email is missing from your Outlook.com inbox
• Fixes or workarounds for recent issues on Outlook.com