New Windows 11 PC, can't log in to set it up. Requested help from Microsoft Support multiple times. All I get from Support is that problem has been resolved .

Question

New Windows 11 PC, can't log in to set it up. Requested help from Microsoft Support multiple times. All I get from Support is that problem has been resolved .

Keith Gobble 0

I would like to set up a new Windows 11 PC. Turn on new pc, it updates OS, then it says log in to Windows to continue setup. It will not let me log in using any method. How do I actually get Technical Support from Microsoft? My password lets me login to my Windows 10 PC, but I get a message "Your account or password is incorrect" attempting to log in to the new Windows 11pc. Just used up my second day of attempts and am again informed I must wait until tomorrow to try again. I have tried to set up Authenticator, but it sends a code to my Authenticator to use to set it up - which can't be used since it's not set up. I have been using Windows on an almost daily basis since the beginning of Windows. When I fill out the form to get technical support, I get a message that my problem has been resolved within seconds - no support given, no resolution of problem. Again, I am directed to try again tomorrow since I have used all of my requests for today - none of which were addressed or given any response. When I reboot new pc, it updates, then continues where it left off. Which so far has left me stuck. How do I get out of this loop?

MUSTAFA SALAH 205 Reputation points

2026-03-13T00:18:18.8633333+00:00
Hi Keith,

Are you trying to setup a new fresh pc or just upgraded from 10 to 11

Can you share a screenshot of the new-install issue

I assume you bought a new pc and it has windows 11 installed.

Now, newly windows 11 requires internet connection and Microsoft account. However, since you are facing a problem set it up, i advise you to create simple (local account)
... Can you show me the step you stuck with?

Shift + F10 OR ``Shift+Fn+F10
oobe\bypassnro OR ``start ms-cxh:localonly
Choose "I don't have internet" option
Continue with limited setup
Note: you can unplug your internet connection / cable / wifi

If you have already signed with Microsoft account (click on "forgot password" & follow the prompt)
-https://support.microsoft.com/en-us/account-billing/reset-a-forgotten-microsoft-account-password-eff4f067-5042-c1a3-fe72-b04d60556c37

-https://mysignins.microsoft.com/security-info

*(you can use other device that's logged in already ex. mobile / laptop / other device)

Try this tool: https://support.microsoft.com/en-au/account-billing/microsoft-account-sign-in-helper-7117cc8d-0d68-4658-b4fb-c4b7ee8a8e28

Final Recommendation:

if the new pc doesn't have files & already fresh new pc

*** you can reset and start the installation again // re-installation may be the fast solution for you***

Workaround:

Enter Recovery Mode: On the Windows 11 login screen, hold the Shift key and select Power > Restart.

Troubleshoot > Advanced options > Command Prompt

Open (CMD) >> net user administrator /active:yes

Restart and Login with Administrator account
P.S-if you have bitlocker enabled (you will be prompted for your 48-digit Recovery Key)