Syncing onedrive with laptop

Hello Mick Bean,

Thank you for posting your question in the Microsoft Q&A forum!

I understand that you are having issue with OneDrive Sign-In. I truly understand how you feel. Let me assist you go through this situation.

1. Reset the OneDrive sync app (most common fix)

This clears the local OneDrive sync state and forces it to rebuild.

• Press Windows key + R
• Paste this and press OK: %localappdata%\Microsoft\OneDrive\onedrive.exe /reset
• Then start OneDrive again: Start > type OneDrive > open it.

Notes: After a reset, OneDrive may do a “full re-check” and you might need to reselect which folders to sync.

2. Clear OneDrive cached sign-in credentials (fixes “internet”/auth loops)

If OneDrive is using expired/corrupted cached credentials, it can fail sign-in and misleadingly show “no internet.”

• Press Windows key + R
• Paste: %localappdata%\Microsoft\OneDrive\settings
• Delete: PreSignInSettingsConfig.json
• Launch OneDrive and try signing in again.

3. Rule out firewall/VPN/ISP filtering (fast test: phone hotspot)

Even when browsing works, some firewalls/VPNs/ISPs can block the specific Microsoft endpoints OneDrive uses to authenticate.

• Temporarily disconnect VPN (if any) and retry sign-in.
• Test with your mobile phone hotspot (connect laptop to hotspot > try OneDrive sign-in). If it works on hotspot, your router/ISP/firewall is likely blocking OneDrive traffic.

4. Make sure Windows + OneDrive are fully updated (especially if it started “this morning”)

Connection-related OneDrive issues include ensuring Windows Update is fully applied and that you’re on the latest OneDrive version, then restarting the PC.

I hope this will help with your situation. Please feel free to reach back if you have further update or more questions.

Best Regards,

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